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FM-BINUS-AA-FPA-2.

100/R0

Graduate Program in
Information System Management
M7073 – Strategic Knowledge Management
Syllabus
SCU 3 Credit(s)

Pre-requisite(s)

Syllabus Designed by • Win Ce, S.Kom., MM.


wn@binus.edu
• Prof. Dr. Gerardus Polla, M.App.Sc.
gerardp@binus.edu

Graduate Program in Information System Management


Anggrek Campus – Bina Nusantara University
Jl. Kebon Jeruk Raya No.27, Jakarta Barat 11530, Indonesia

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Syllabus
1. Course Description
This course aims to explore the nature of knowledge and the way it may be identified,
nurtured, captured, and shared across work communities. The course will provide a
comprehensive view of how knowledge operates in organizations and a practical as well
as how it may be better managed to further the goals of the organization. A strategic
approach to knowledge management is developed, recognizing the important link
between knowledge and organizational outcome.

2. Learning Outcomes
• To cover the level of knowledge management, the overall structure and
organizational processes of the knowledge community, strategy to encourage
adoption of the processes at organizational unit level, mechanism to support and
guide the individual
• To view the various factor which affect successful knowledge management
• To provide with a useful guide to enhancing knowledge practice, whether in large
corporation or in a smaller firms.

3. Course Structure
Delivery methods: presentation by lecturer and discussion, group discussion /
presentation as a group project which include problem set, case studies, individual
assignment and personal knowledge sharing.

4. Course Requirements
Class policies:
• Student must attend the class as required by Binus University’s regulation
• Student must have adequate preparation before attending the class.
• Student should read the references/case studies or readings before the class in
order to be able to participate in the class discussion.
• Student should submit their assignment on time according the due date required by
the lecturers, any late submission may result penalty on student assignment mark.
• Student should participate actively in the group discussion and group assignment.

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M7073 – Strategic Knowledge Management
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5. Text and Other Resources


5.1. Text
1. Debowski, Shelda, “Knowledge management”, 2006, John Wiley & Sons
Australia, Ltd. ISBN: 978 0 470 805381

2. Ichijo, Kazuo and Nonaka, Ikujiro, “Knowledge Creation and Management.


New Challenges for Managers”, 2007, Oxford University Press, ISBN: 978 0 19
515962 2

3. Kuntz, Rose Dieng and Matta, Nada, Matta. “Knowledge Management and
Organizational Memories”, 2002, Kluwer Academic Publisher, ISBN: 0 7923
7659 5

4. Probst, Gilbert; Raub, Steffen and Romhardt, Kai, “Managing Knowledge


Building Blocks for Success”, 2001, John Wiley & Sons, LTD, Chi Chester,
England, ISBN: 0-471-99768-4

5. Holden, Nigel J, “Cross-Cultural Management A Knowledge Management


Perspective”, 2002, Prentice Hall, ISBN: 0-273-64680-X

The book in the first list is a must to have for each student. The other is as a second
references but very recommended to be read.

5.2. Other Resources


1. Website of Nick Milton, a trainer, mentor dan practision in KM for over 15
years
http://www.nickmilton.com/
2. Website of a KM consultant which provide a lot of article and journal on
knowledge management
http://www.knoco.com/
3. Website of Yogesh Malhotra, the founder of brint institute, specialize in
development of Knowledge Management. Find his paper and a lot of resources
from brint institute specially written by Yogesh Malhotra.
http://www.yogeshmalhotra.com or http://www.kmbook.com

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6. Course Outline
General Instructional Purposes:
Session Topics Specific Instructional Purposes References

1. Fundamental Concepts and Theories Upon completion of this topic, Books


in Knowledge Management students should be able to: Debowski, Chapter 1 -
ƒ Have a complete view of the 4
Knowledge influences Knowledge Management and
the whole material that will be
o On company given during the semester
o The changing nature of ƒ Describe and understand the
organization influences of Knowledge
o Strategic management in Management on company
organizations ƒ Describe and understand the
o Knowledge management: an influences of Knowledge
emerging concept Management on people
o A model of strategic knowledge ƒ understand the influences of
management Knowledge Management on the
company culture

o On People Activities:
o The contribution to knowledge ƒ Overview of the whole course
discipline to knowledge leadership ƒ Group arrangement
o The generic attributes of the ƒ Explanation of course structure
knowledge leader and rule especially evaluation
o Specific knowledge leadership concept.
roles
o Leading knowledge team and
knowledge network
o Recruiting and selecting knowledge
leaders

o On culture
o Organizational cultures
o Effective knowledge cultures
o Knowledge culture enablers
o Maintaining the knowledge culture
during change
o Reviewing the existing knowledge
culture
o Planning and implementing for
knowledge culture enhancement
program
o Maintaining the knowledge culture

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M7073 – Strategic Knowledge Management
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Session Topics Specific Instructional Purposes References

2. Fundamental Concepts and Theories Upon completion of this topic, Books


in Knowledge Management students should be able to: Debowski, Chapter 5 -
ƒ Have a complete overview 6
An overview of knowledge management about knowledge management,
ƒ Knowledge Level the aspect and foundation White papers
ƒ Knowledge transformation needed in building KM. An Overview of
ƒ Knowledge taxonomies ƒ Understand how to arrange and Knowledge
ƒ Knowledge dimension manage the human resource to Management.
support the implementation of Jatinder N. D. Gupta
Knowledge Foundation KM (University of Alabama
o Supporting KM through human resource ƒ Understand how to arrange and in Huntsville, USA)
management practices manage the technology to Sushil K. Sharma (Ball
o Supporting knowledge through support the implementation of State University, USA)
technology KM Jeffrey Hsu (Fairleigh
ƒ KM Systems Dickinson University,
ƒ Knowledge system technologies USA)
ƒ KM subsystem
ƒ KMS Development IT in Knowledge
ƒ Maintaining KMS Management.
Petter Gottschalk
(Norwegian School of
Management BI,
Norway)

3. Knowledge Management Development Upon completion of this topic, Books


and Design Methodologies students should be able to: Debowski, Chapter 7
ƒ Understand the methodologies
o Knowledge Architecture in building Knowledge White papers
o Knowledge management process model management and able to Taxonomies of
o Developing a core knowledge design a good knowledge Knowledge.
framework architecture Phillip Ein-Dor (Tel-Aviv
ƒ Managing Core knowledge ƒ Understand the process model University, Israel)
ƒ Content authorship in developing knowledge
management. Knowledge
ƒ Understand the need of good Management Processes.
framework and repository in Frank Land, Urooj
developing Knowledge Amjad, Sevasti-Melissa
management Nolas (London School
ƒ Understand how to build and of Economics and
manage a good step and Political Science, UK)
framework in developing
knowledge management

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M7073 – Strategic Knowledge Management
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Session Topics Specific Instructional Purposes References

4. Knowledge Management Development Upon completion of this topic, Books


and Design Methodologies students should be able to: Debowski, Chapter 8
o Developing and managing knowledge ƒ Understand how to develop and
repositories manage a good knowledge White papers
ƒ Effective knowledge repositories repository system Technical Aspects of
ƒ Mapping the content structure ƒ Understand the technologies Knowledge
ƒ Repository quality control and tools needed in developing Management: A
o Technologies and tools KM Methodology for
ƒ Understand the stepping Commercial Knowledge
needed in selecting the suitable Management Tool
technologies and tools for KM Selection.
Nayna Patel and Vlatka
Hlupic (Brunel
University, UK)

A Knowledge
Management
Portal System for
Construction
Projects Using
Knowledge Map.
H. Ping (Jack) Tseng
and Yu-Cheng (Vincent)
Lin (National Taiwan
University, Taiwan)

5. Utilization and Application of Upon completion of this topic, Books


Knowledge Management students should be able to: Kuntz and Matta,
ƒ Have a great view about the Chapter 5, 6, 7, 8 and
Ontologies and documents need of building the knowledge 9
ƒ Maintaining ontologies with for document and business
organizational memories process Debowski Chapter 9
ƒ Enabling workflow-embedded OM ƒ Understand how to start and
access with the décor toolkit build a good management for White papers
ƒ Knowledge and business process: document and business Document Search
approaching an integration process Practices.
ƒ Using ontologies and text-mining for ƒ Describe the need of Karen L. Corral
building an automobile project knowledge service to assure (Arizona State
memory the good implementation and University, USA), Ryan
ƒ FAQ-centered organizational memory acceptance of knowledge C. LaBrie (Seattle
management Pacific University, USA)
Developing an effective knowledge service ƒ Formulate the effective and and Robert D. St. Louis
ƒ Knowledge services priority in determining the (Arizona State
ƒ Contributors services needed based on University, USA)
ƒ Models of service provision factor provided.
ƒ Staff On the Design of
ƒ Funding and promoting Knowledge
ƒ Supporting the organization Management System
ƒ Evaluating the effectiveness for R&D
Organization:
Integration of Process
Management
and Contents
Management
Yongtae Park,
Yeongho Kim, and
Intae Kang (Seoul
National University,
Korea)

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M7073 – Strategic Knowledge Management
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Session Topics Specific Instructional Purposes References

6. Utilization and Application of Upon completion of this topic, Books


Knowledge Management students should be able to: Ichijo and Nonaka,
ƒ Describe the need on Chapter 9, 10 and 12
Functional application of knowledge innovation or knowledge
creation and management (research and creation in nowadays business White papers
innovation) ƒ Understand the strategy to Understanding
o Understanding innovation process enhance the strength and to Innovation
o Market Research in product develop good environment for Processes.
development product development Sue Newell
o Human resources management and ƒ Understand the strategy to (Bentley College, USA)
knowledge creation encourage the human resource
o External knowledge integration to use Knowledge management External Knowledge
o Perspective on research and in supporting the creation of Integration
development: organizing and managing innovation and knowledge Jeroen Kraaijenbrink
innovation in a (global) knowledge- creation and Fons Wijnhoven
based economy ƒ Understand to develop a good (University of Twente,
research and development in a The Netherlands)
global market company

7. Utilization and Application of Upon completion of this topic, Books


Knowledge Management students should be able to: Debowski, Chapter 10
ƒ Describe the need of learning
Learning organization : Learning and in a knowledge management Kuntz and Matta,
development in a knowledge setting culture Chapter 10 and 11
o Understanding organizational memory ƒ Design a good learning and
o Learning in knowledge environment development program for a White papers
o Holistic development company to enhance the Understanding
o Social capital knowledge management Organizational
o Knowledge leadership capability culture Memory.
o Individual development ƒ Understand the advantages of Sajjad M. Jasimuddin
o Case-based reasoning approaches learning from the previous (University of Dhaka,
o Knowledge based Project planning cases and project that Bangladesh and
o Practice based knowledge integration happened in company through University of
case-based reasoning and Southampton, UK)
knowledge based project Con Connell and
planning. Jonathan H. Klein
(University of
Southampton, UK)

Practice-Based
Knowledge
Integration
Glenn Munkvold
(Norwegian University
of Science and
Technology, Norway)

8. Knowledge Enhancement, Review and Upon completion of this topic, Books


Challenges students should be able to: Debowski, Chapter 11
ƒ Describe the need of evaluation
Knowledge enhancement and review on the implementation of White papers
ƒ Knowledge strategy evaluation knowledge management Measuring Knowledge
ƒ Identifying and measuring ƒ Understand how to chose the Management
o Knowledge input good method and suitable Capabilities.
o Intellectual and social capital measurement used in Uday Kulkarni and
o KM Outcome evaluating knowledge Ronald Freeze
ƒ Capability level management (Arizona State
ƒ Balanced scorecard ƒ How to use balanced scorecard University, USA)
ƒ Benchmarking in valuing the influence of
ƒ Evaluation challenges Knowledge management in
ƒ Impact On Business Performance organization.

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M7073 – Strategic Knowledge Management
FM-BINUS-AA-FPA-2.100/R0
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Session Topics Specific Instructional Purposes References

9. Knowledge Enhancement, Review and Upon completion of this topic, Books


Challenges students should be able to: Ichijo and Nonaka,
o The Leadership challenge of knowledge- ƒ Describe the leadership Chapter 13, 14, 15, and
creating companies challenge in the knowledge 16
ƒ Globalizing local knowledge in global economy
companies ƒ Understand the typical of
ƒ Governance information in manager that will be able to
knowledge-based companies lead the challenge in
ƒ Enhancing social capital for knowledge creating from
knowledge effectiveness several aspect like social and
ƒ Knowledge management and governance aspect
corporate renewal ƒ Understand how the manager
should reach in the process of
corporate renewal by
knowledge management.

Activities:
ƒ Submission of individual
assignment (journal)

10. Study case on real KM implementation ƒ Get a great view on real Submitted paper and
company cases about presentation
knowledge management
ƒ Have a good view to analyze
and design the need of
knowledge management in
company.

Activities:
ƒ Up to 3 groups will have the
presentation of the study case

11. Study case on real KM implementation ƒ Get a great view on real Submitted paper and
company cases about presentation
knowledge management
ƒ Have a good view to analyze
and design the need of
knowledge management in
company.

Activities:
Up to 3 groups will have the
presentation of the study case
12. Study case on real KM implementation ƒ Get a great view on real Submitted paper and
company cases about presentation
Wrap up. knowledge management
ƒ Have a good view to analyze
and design the need of
knowledge management in
company.

Activities:
Up to 2 groups will have the
presentation of the study case

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M7073 – Strategic Knowledge Management
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7. Assessment
7.1. Assessment Description
No. Components Percentage
1. Project 20 %
2. Paper 30 %
3. Assignment 10 %
4. Final Exam 40 %
Total 100 %

Special Note:
1. For Group project, each group should suggest a real company case which
provides the information needed strategy to analyze on knowledge
management development or KM culture. The case must be approved by the
lecturer before continue working on it. The requested factors for analysis will
be given. Maximum of 4 students are permitted in one group.
2. For Individual assignment (paper), student must choose one updated
topic on knowledge management that have been provided by the lecturer, or
(s)he could suggest it but need approval. No topic is permitted to be taken
by more then 1 students. Submitted in a publish journal will be an
advantages.
3. Assignment in the form of personal knowledge sharing evaluated from:
o Discussion during the lecturing session.
o Blog Sharing : quality of each blog, evaluated by the content quality that
must contain at least cases, personal assignment, personal paper, group
case study, etc.
4. Final Exam: Final exam will be scheduled and the material will cover all the
course subject.

7.2. Class Policies


Student must attend class, student must read references before class,
reading/case will be distributed before class, group discussion/ presentation will be
notified before class, do not rely on handout distributed by lecturer, active in
knowledge sharing.

7.3. Submission and Collection of Assignment


• For personal or group presentation
o Must be ready as specified on each schedule
o Failed to fulfill will not given second presentation time (for the limited
lecturing session), the valuation only by the paper.
o For individual assignment (journal) should be submitted at week 9
o For Group project paper and presentation slide should be submitted 2
weeks before the presentation time.
• For paper or other assignment
o Student should submit their assignment on time.
o Every late of paper submission or power point presentation will be deduct
10% of mark accepted for each day of late.

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8. General Information
Students are required to be familiar with the Bina Nusantara University, and to abide by
its terms and conditions.

8.1. Copying of Copyright Material by Student


A condition of acceptance as a student is the obligation to abide by the University’s
policy on the copying of copyright material. This obligation covers photocopying of
any material using the University’s photocopying machines, and the recording off
air, and making subsequent copies, of radio or television broadcasts, and
photocopying textbooks. Students who flagrantly disregard University policy and
copyright requirements will be liable to disciplinary action under the Code of
Conduct.

8.2. Academic Misconduct


Please refer to the Code of Conduct for definitions and penalties for Academic
Misconduct, plagiarism, collusion, and other specific acts of academic dishonesty.
Academic honesty is crucial to a student's credibility and self-esteem, and
ultimately reflects the values and morals of the University as a whole. A student
may work together with one or a group of students discussing assignment content,
identifying relevant references, and debating issues relevant to the subject.
Academic investigation is not limited to the views and opinions of one individual,
but is built by forming opinion based on past and present work in the field. It is
legitimate and appropriate to synthesize the work of others, provided that such
work is clearly and accurately referenced.
Plagiarism occurs when the work (including such things as text, figures, ideas, or
conceptual structure, whether verbatim or not) created by another person or
persons is used and presented as one’s own creation, unless the source of each
quotation or piece of borrowed material is acknowledged with an appropriate
citation.
Encouraging or assisting another person to commit plagiarism is a form of
improper collusion and may attract the same penalties.
To prevent Academic Misconduct occurring, students are expected to familiarize
themselves with the University policy, the Subject Outline statements, and specific
assignment guidelines. Students should also seek advice from Subject Leaders on
acceptable academic conduct.

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8.2.1. Guidelines to Avoid Plagiarism


Whenever you copy more than a few words from any source, you must
acknowledge that source by putting the quote in quotation marks and
providing the name of the author. Full details must be provided in your
bibliography.
If you copy a diagram, statistical table, map, etc., you must acknowledge
the source. The recommended way is to show this under the diagram. If
you quote any statistics in your text, the source should be acknowledged.
Again full details must be provided in your bibliography.
Whenever you use the ideas of any other author you should acknowledge
those, using the APA (American Psychological Association) style of
referencing.
Students are encouraged to co-operate, but collusion is a form of cheating.
Students may use any sources (acknowledged of course) other than the
assignments of fellow students. Unless your Subject Leader informs you
otherwise, the following guideline should be used:
Students may work together in obtaining references, discussing the
content of the references and discussing the assignment, but when
they write, they must write alone.

8.2.2. Referencing for Written Work


Referencing is necessary to acknowledge others' ideas, avoid plagiarism,
and allow readers to access those others’ ideas. Referencing should:
1. acknowledge others' ideas;
2. allow readers to find the source;
3. be consistent in format and
4. acknowledge the source of the referencing format.
To attain these qualities, the school recommends use of either the Harvard
or American Psychological Association style of referencing, both of which
use the author/date.

8.2.3. Referencing Standards


APA style referencing.

Approval
Checked by, Approved by,

Dr. Rinda Hedwig Ir Sablin Yusuf, M.Sc., M.Comp.Sc.


Head of Dean of
Graduate Program in Information System Management Faculty of Computer Studies

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M7073 – Strategic Knowledge Management