SUMMARY

Information technology professional with a background that spans over 20 years i

n the high technology and healthcare industries. Data networking experience incl
udes supporting IBM communications equipment, software testing of 3Com and Cisco
internetworking products, and design verification of enterprise level networkin
g systems.
QUALIFICATIONS
* I am a highly motivated and accomplished professional with a proven track rec
ord of technical leadership in systems/network design, analysis and testing
I have maintained a solid understanding of information distribution systems such
as email systems, firewalls and intrusion detection systems and their roles in
a secure network
I am able to investigate and resolve complex technical issues by researching dev
elopment specifications and business rules documentation
I have excellent interpersonal skills and the ability to communicate both orally
and written with constituencies both within a company and the public at large
SKILLS SUMMARY
3Com, Cisco, Nortel , Dell, MS Office, MS Windows 95, 98, 2000 & XP, Microsof
t Active Directory, Exchange Server, Windows Server 2003 Terminal Services, HTT
P, CSS, XML, Perl, Python, PHP, javascript, Apache, MySQL, Linux, LAN, WAN, Wir
eless, SSL, SSH, VPN, IP, TCP,DNS, DHCP, Laptops, Desktops, Servers, Network Pri
nters, Hubs, Routers, Switches, Symantec Ghost, McAfee Antivirus, Symantec Anti
virus, MS Visual Studio 2005, AutoIt,VBscript, .NET, Remote Desktop Connection,
VNC, codeigniter, django, dental, vision, claims
EMPLOYMENT HISTORY
IT Specialist - 2009 - Present
Ellis Computer Services, Aliso Viejo, CA
Provide In-Home/In-Office Computer Help and Consulting, PC and network hardware
upgrades. Website Hosting and Design, Conversion Services (audio, graphics, docu
ments), Database Administration (creation/admin) and Internet Research.
System and Network Administration,Database and Application Programming, DBA, hel
pdesk support - 2007 - 2009
Orange County Foundation for Medical Care, Orange, CA
Provided support for the existing applications and enterprise databases. Automat
ed the running of reports using scripting languages such as VBscript, AutoIt and
Ant. Monitored the status and the performance of applications and databases.
Created new database applications and reports as needed. Extracted and formated
data according to EDI X12 standards and exchanged it with our trading partners
. Maintained IT infrastructure of Cisco PIX firewall and Cisco 2600 router. Anal
yzed network performance using tools like Nagios, Cacti. Built enterprise class
fax server using open source Hylafax software and linux. Made changes to Avaya A
utomated Call Distribution system. Added and deleted phone extensions and voice
mailboxes.
Network Administrator( contractor) - 2007 - 2007
Sapphire Technologies , Irvine, CA
Inventoried the current network management products. Provided a statement of via
bility of current MRTG and RRDTool tools to provide adequate monitoring capabili
ties. Implemented network monitoring systems using Nagios NMS and RRDtool on a F
edora Linux PC to provide a stable and automated monitoring platform. Enhanced t
he data collection and reporting capabilities of the monitored systems.
Helpdesk Analyst - 2007 - 2007
Omni One, Irvine, CA
Provide support for 400 employees, both local and remote. Managed the additions,
modifications and deletions of users through the use of MS Active Directory. In
stalled software applications on users PCs. Created disk images for new PC syste
ms. Managed the repository of software used throughout the organization.
Desktop Specialist - 2007 - 2007
TEKsystems, Newport Beach, CA
Worked with IBM to replace 100 workstations. This included staging of workstatio
ns for deployment, installing applications using dynamic imaging tools from Micr
osoft, restoring the client configurations, transferring any local data to the n
ew machines and updating the Picasso asset database
PC/LAN/Voice Technician / Claims Research Specialist - 2004 - 2007
Safeguard Health Plans, Inc, Aliso Viejo, CA
Staffed newly formed Help Desk function to provide assistance to computer users
with network and computer problems. Installed operating systems and applications
and conducted technical training demonstrations. Managed local area network, se
rvers, network infrastructure and VOIP phones. Configured routers, firewalls, do
main name services, e-mail, Web, and ftp services. Assisted in preparing, mainta
ining and upholding procedures for logging, reporting and tracking technical iss
ues.
Business Development Manger - 2003 - 2004
Network Generations, Inc, Irvine, CA
Provided leadership in establishing a presence for a small computer reseller wit
h major government prime contractors. Provided helpdesk/technical support for ou
r small office network installations. Succeeded in winning the first contracts f
or my firm under the SBA's 8(a) and Small Dis-advantaged Business programs. Esta
blished partnerships with Cisco Systems, 3Com and NetIQ.
2002 - 2003
Self Employed, Aliso Viejo, CA
Designed and implemented secure wireless networks using Linksys wireless routers
. Performed Linux OS hardening and security auditing. Installed, configured and
supported Linux based mail systems(Postfix and Exim). Configured network servers
and trained local administrators on standard network server procedures, includi
ng virus protection and other security measures.
Senior Systems Engineer - 2000 - 2001
Nortel Networks (formerly Alteon Websystems, Irvine, CA
Provided Pre/Post sales support for AceDirector multi-layered protocol switches,
Netscreen and Checkpoint based firewalls, SSL acceleration and certificate mana
gement products. Designed solutions for secure high-availability topologies for
remote access and web server farms using VRRP, SSL session persistence, VPN serv
er load-balancing, bandwidth and policy management. Provided training on content
distribution with subjects ranging from web cache redirecting, HTTP header insp
ection, URL hashing and cookie-based load balancing.3Com Corp. - Interoperabilit
y Labs, Santa Clara, CA
Enterprise Networking Specialist - 1995 - 2000
Provided design verification and validation testing of enterprise class networki
ng products for major accounts. Wrote technical papers on various network protoc
ols and designed, implemented, and supported the LAN infrastructure used for The
International Multimedia Telecommunications Consortium sponsored annual SuperOp
! Event. Led a software QA team responsible for testing 3Com Netbuilder series o
f multi-protocol routers and Linkbuilder series of LAN switches. Isolated and re
solved protocol timeout issues that affected Wells Fargo Bank's frame-relay base
d "Automatic Teller Machine" network. Resolved X.25/TCP-IP technical issues at D
eutsche Bank in Germany that jeopardized a $60-million deal.
Teller Machine" network. Resolved X.25/TCP-IP technical issues at Deutsche Bank
in Germany that jeopardized a $60-million deal.
Director of Hardware and Network Engineering - 1994 - 1995
Digital Generation Systems, San Francisco, CA
Made design modifications to a Novell Netware client/server transaction system u
sed in the distribution of digital audio. Redesigned audio recorder to use ISDN
phone lines. Introduced chassis-based v.34 modems in the Network Operation Cente
r increasing audio spot distribution by 65%. Designed and implemented inventory
tracking and product installation systems using MS Access databases and Visual B
asic, introduced MRP procedures into the manufacturing process, and increased th
e installed base of audio playback units 100%.
Manager/System Integration and Test - 1992 - 1994
Network Equipment Technologies, Inc, Redwood City, CA
Managed a software test team engaged in testing the implementation of multi-prot
ocol routing and frame-relay functionality on T1, ATM and Sonet telecom switches
. Wrote and revised program and system design procedures, tests procedures, and
quality standards.
Systems Engineer - 1988 - 1992
3Com Corp, Santa Clara, CA
Managed the day-to-day activities of a technical support group responsible for c
ode maintenance of IBM SNA communication gateways. Controlled the build and rele
ase process. Interfaced with OEM customers, end users and other corporate develo
pment groups. Provided SNA and token-ring training to field engineers and techni
cal support personnel As an escalation resource, I was responsible for resolving
technical issues at Westinghouse, Union Switch and Signal, Citicorp and other m
ajor customers. Participated in meeting with upper management to resolve issues
at major customer sites.
Support Systems Engineer - 1985 - 1988
Lee Data Corp, Eden Prairie, MN
Provided problem determination and resolution for a product line of channel and
remotely attached communications controllers. Worked closely with critical accou
nts and was directly responsible for the increased revenues from these accounts.
Made software changes to the product line that increased its functionality.
Operating Systems Instructor - 1984 - 1985
Computer Learning Center, Los Angeles, CA
Provided instruction on the theory and application of IBM mainframe operating sy
stems and their commands. Provided instruction in IBM Job Control Language and R
eport Program Generation programming languages, JES2 and VSAM data set organizat
ion. Designed and implemented an online tutorial that allowed simulation of the
computer operations environment.
Technical Support Representative - 1983 - 1985
Local Data Corp, Torrance, CA
Provided providing problem analysis and resolution for a product line of SNA and
BSC protocol converters. Was directly responsible for training support personne
l. Designed and implemented a problem tracking and analysis system using dBase I
II database engine. Traveled across the US retrofitting product installed based.
Advanced to team lead and provided training and mentorship to new team members.
Senior Computer Operator - 1981 - 1983
University of Southern California, Los Angeles, CA
Provided immediate/temporary problem relief to issues such as batch job abends.
Escalated problems or issues when appropriate. Worked with Problem/Change manage
ment services to support activities. Startup/Shutdown mainframe systems both man
ually and through the use of automation tools. Opened Service Center tickets to
keep track of all problems.
CERTIFICATIONS AND DESIGNATIONS
* 3Com Certified 3Wizard, 3Com Corp, Santa Clara, CA. Internetworking Specialist
, IBM Legacy Systems Specialist,Telecommunication Specialist
CERTIFICATES OF ACHIEVEMENT
* Certificate of Completion , Technology Symposium, Inc., Santa Clara, CA 1998.
Asynchronous Transfer Mode - Concepts and Facilities
* Certificate of Completion, Technology Symposium, Inc, Santa Clara, CA 1998. As
ynchronous Transfer Mode Private Network-Network Interface - Concepts and Facili
ties
* Certificate of Achievement, Network Equipment Technologies, Inc., Redwood City
, CA 1993. IDNX Multiservice Bandwidth Manager - System Installation and Mainten
ance
* Certificate of Completion, Technology Symposium, Inc, Santa Clara, CA 1991. Fi
ber Distributed Data Interface - Concepts and Facilities
EDUCATIONAL PROFILE
2006
Saddleback College
GPA: 4.0. XHTML/Web Design/Network Security
Certificate, Computer Operations - 1980
Computer Learning Center
Vocational training in IBM Computer Operations