CARLISLE J.

DEVONISH
Customer Service Representative
1106 Windcliff Dr.
Marietta, GA 30067 (770) 634-2562
CAREER SUMMARY
Dedicated, motivated individual with commitment to delivering benchmark service
and coaching. Strong communicating results oriented professional with outstandi
ng organizational, problem-solving, and leadership skills.
DISTINCTIVE QUALIFICATIONS
Professional * Grasps and applies technical concepts quickly; seeks out opportun
ities to lead and teach others.
Profile * Overcomes challenges, constantly seeks opportunities for personal and
professional development.
* Front-line focused, outstanding problem solving, and decision making.
* Breaks down complex problems into manageable process steps to facilitate resol
ution.
* Outgoing and articulate, able to communicate technical information to diverse
groups of people.
* Highly analytical; performs tasks with outstanding degree of accuracy and atte
ntion to detail.
* Self-directed, disciplined, and energetic with excellent communication and int
erpersonal skills.
EXPERIENCE RYLA TELESERVICES ( Kennesaw, GA (2009-Present)
CUSTOMER SERVICE REPRESENTATIVE
Provide an average of 35-40 side-by-side coaching sessions for Verizon Wireless
Customer Care Representatives weekly. Provide leadership by example within the Q
uality Assurance team. Technically proficient in Info Manager, ACSS as well as s
everal other tools used by Customer Representatives within the Verizon Wireless
Campaign. Help agent resolve customer inquiries at first point of contact effici
ently, professionally and accurately. Perform additional duties including perfor
mance tracking for scheduling, payroll, and preserving confidentiality of privat
e data. Helping to maintain and design the QA Vision, a weekly newsletter, produ
ced by the Quality Assurance Team.
GAMESTOP, INC - Marietta, GA (2008-2009)
CUSTOMER SERVICE/SALES ASSOCIATE
Provided friendly, knowledgeable service to retail customers. Assisted with prod
uct recommendation, resolved technical issues; processed returns, and sales tran
sactions. Respond to telephone and in-person inquiries thoroughly and accurately
. Supported store management team, completed assigned tasks, and ensured complia
nce to company policies procedures, and controls.
CONTRACT SERVICES/UPDATE SERVICES - Marietta, GA (2004-2007)
INSTALLER
Executed wide variety of contract assignments in Built Environment industry. Per
formed onsite installations, teardown, storage and building of office systems fu
rnishings. Worked with team to ensure project completed on schedule to meet cont
ract requirements.
THOMPSON'S FRAME & GALLERY - Marietta, GA (2002-2005)
SALES/SERVICE/FRAMING
Assisted customers with custom framing, matting and interior design projects. Wo
rked with design materials to complete framing according to order specifications
. Handled sales transactions and provided consultative customer service.
EDUCATION STATE UNIVERSITY OF WEST GEORGIA - Carrollton, GA
Bachelor of Fine Arts, Graphic Design
Concentration: Graphic Design
COMPUTER * Microsoft Office-Outlook, Word, Excel, Power Point, XP, Vista, Apple
OS 10+
* PC and Mac Operating systems
* Adobe Photoshop and Illustrator CS2
* Website building and design