William J. Brooks J.D.

256 Woodbridge Trail Chelsea, AL. 35043

Home 205.618.9265 Cell 205.520.8632 wb7b0590@westpost.net
PROFESSIONAL EXPERIENCE
Allstate Insurance Company 1985 - 2009
July 2002 to November 2009 Market Claims Manager Jackson, MS
Directly responsible for 8 managers and overall office staff of 105 handling Au
to and Casualty claims for the states of Arkansas and Mississippi
Responsibilities include severity management, employee performance management,
employee training, claim reviews, employee mentoring and development, customer s
ervice, pending management, expense and building management: $8 million budget,
management of HR issues, SOX, internal compliance, ensuring office compliance wi
th state regulations, state laws, and company processes, and vendor management.
July 2000 to July 2002 Senior Claims Manager Home Office Chicago, IL
Responsible for producing and tracking countrywide Fraud and First Party Casual
ty processes.
Conducted country wide reviews for adherence to company policies and state regu
lations.
Responsible for hiring vendors and negotiating contracts for the same.
Managed project work for improving Allstate processes.
Worked with 13 Regional offices to achieve pending and severity targets
January 1998 to July 2000 Market Claims Manager Louisville, KY
Directly managed 7 managers and overall office staff of 97 handling Auto, Casua
lty and Property claims for the state of Kentucky
Responsibilities included severity management, employee performance management,
employee training, employee mentoring and development customer service, pending
management, expense and building management, management of HR issues, SOX, inte
rnal compliance, and enforcing compliance with state regulations, state laws, an
d company processes and vendor management.
July 1985 to January 1998 Claims Adjuster, Frontline Performance Leader, Casual
ty Claims Manager Ft. Myers, Tallahassee, FL
Started with company as a Legal Claims Adjuster in 1985 in Fort Myers, FL handl
ing auto, casualty and property claims. Promoted to Frontline Performance Leader
managing a Casualty Unit of 13 in 1987. Promoted to Casualty Claims Manager in
1993 responsible for casualty pending and severity results in the Tallahassee an
d Pensacola offices.
EDUCATION
Cumberland School of Law Birmingham, AL
1983 Doctor of Jurisprudence
Florida State University Tallahassee, FL
1980 Bachelor of Arts with major in Government

PROFESSIONAL AWARDS
Allstate Distinguished Leadership Award: 1999, 2000, 2004, 2005, 2006, 2007, 20
08
Offices directly managed received 29 quarterly office awards from Allstate out
of 36 quarters
AR-MS Office received a Level 3 Office Award for performance results in 2007 (o
ne of only three claims offices in the country)
Allstate Award for Best Countrywide Process Design 1997
Senior Claims Law Associate designation from American Educational Institute ach
ieved 1998
COMMUNITY INVOLVEMENT
Member Shades Mountain Baptist Church
Sunday School Teacher 2001 - 2009
Youth Soccer Coach 2000 through 2009
Established employee volunteer group Helping Hands to perform charity work in
Kentucky and Mississippi offices.
REFERENCES
References are available upon request.