Retail Sales Management

____________________PROFESSIONAL PROFILE____________________
Retail Sales manager with 10+ years of professional experience. Strong track rec
ord of successful retail sales and account development. Adept at analyzing compl
ex business issues and capturing new markets and increasing client profitability
. Ability to execute multiple projects simultaneously, with the self-motivation,
initiative, and business savvy necessary to meet the challenges of today's comp
etitive marketplace. Solid communication and interpersonal skills; team player w
ith a persistent approach to identifying and closing sales. Proficient in the fo
llowing Microsoft Applications; Word, Access, PowerPoint and Excel.
* Supervision/Training, Problem Resolution, Strategic Planning and Growth
* Employee Scheduling, Inventory Control, Organizational Management
* Contract Negotiations, Sales Forecasting, Documentation and Reporting
* Customer Relations, Revenue Reporting, Quality Control
____________________EMPLOYMENT HISTORY____________________
2008 - 2010 - General Manager
Pure Wigs and Extensions, Houston, TX
* Created a selling environment focused on customer service, performed objective
s & recognition.
* Maintained sales team statistics and work schedules for employees, while train
ing and coaching new and existing sales associates in sales techniques, dealing
with difficult customers, and troubleshooting various problems.
* Established contact with store owners with weekly updates & initiative in the
success of store goals.
* Managed P&L, day-to-day operations, and payroll.
* Managed cash flow, prepared bank deposits and handled bookkeeping; authorized
payments.
* Maintained proper inventory, facilitated inventory transactions & complied sta
ndards for shrinkage.
* Analyzed production trends and conduct extensive cost-benefit analysis of prod
uct enhancements.
2005 - 2008 - Self Employed
Papa Choi's Deli, Houston, TX
* Designed and directed marketing campaigns for the deli.
* Maintained menu, including determination and scheduling of daily specials and
monthly promotional campaigns.
* Supervised and scheduled wait staff and kitchen personnel.
* Interviewed, hired, and trained personnel.
* Developed solutions to high costs in food, beverage and supplies specific to e
ach location.
* Coordinated openings for new deli locations regarding kitchen (equipment purch
asing and inventory management), menu (development of food line and food par lev
els), and staffing.
2003 - 2005 - Assistant Manager (Men's Department)
Neiman Marcus, Houston, TX
* Managed all activities of the men's department, with responsibility for develo
ping the sales strategy.
* Planned and prepared work schedules and assigned employees to specific duties.
* Prepared sales and inventory reports for management and budget departments.
* Formulated pricing policies on merchandise according to requirements for profi
tability of store operations.
* Provided leadership and training to newly hired sales representatives and cont
inued to facilitate creative sales strategies.
2002 - 2003 - Department Manager (Men's Department)
Harold Powell, Houston, TX
* Managed all activities of the sales department, with responsibility for develo
ping the sales strategy.
* Coached and mentored employees on business development, personal growth and pe
rformance management.
* Teamed with marketing and visual departments to ensure effective merchandising
and visual display presentations at store level.
* Handled merchandise placement and presentation.
1999 - 2002 - Associate Manager
Banana Republic, Houston, TX
* Worked directly with vendors to confirm and verify shipments.
* Managed all aspects of merchandising, window displays, and stocking in men's d
epartment.
* Compiled reports, such as cash receipts, customer-bill charges, and sales for
accounting and management purposes, or supervised clerical workers preparing rep
orts.
* Supervised local shows for local corporations for men's wardrobe and operated
daily management duties.
* Coached and mentored employees on business development, personal growth and pe
rformance management.

____________________EDUCATION____________________
2000 - B.S., Education
University of Houston, Houston, TX
____________________VOLUNTEER____________________
Houston, TX
Currently involved in church youth ministry program. Was previously involved in
big brother program and also active with local Korean young professional organiz
ation in the Houston area.
____________________PROFESSIONAL REFERENCES____________________
Ed Dardis/Ed Dardis Insurance Agency Inc.
9801 Westhiemer, Suite 200
Houston, TX 77042
713-780-9451 Business
713-780-8411 Fax
ed.dardis.bw2t@statefarm.com
Tom Cook/Aker Kvaerner Engineering
Project Director
3600 Briarpark Drive
Houston, TX 77042
1-713-270-2542 Business
713-598-0591 Cellular
tom.cook@akerkvaerner.com
Jay Youm/J's Beauty Supply
Store Owner
6616 Antoine@Little York
Houston, TX 77091
713-688-2193 Business
Kevin Lee/Beauty Rouge
Store Owner
5959 Plank Road
Baton Rouge, LA 70805
225-355-8828 Business
713-444-4076 Cellular