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HUMAN RESOURCES MANAGEMENT

Executive in human resources management with over fifteen years of diversified h


uman resource, management, and marketing experience. Proven success in developin
g and administering the entire employment process. Superior problem solver with
a track record of improving employee relations and generating exceptional result
s.
Senior Human Resources Consultant 10-09-present
Assisting Vistec Lithography, Inc. and other local firms with various HR issues.
Senior Human Resources Manager, Vistec Lithography, Inc., Albany, NY 2006-9/09
First local hire in the US and in charge of all human resources activities for a
nanotechnology firm that relocated their entire operation to the US from the Un
ited Kingdom. Developed and implemented the Company's human resource strategies
in conjunction with business goals. Instrumental in the start up operations for
the Company and reported directly to the US General Manager.
* Saved over $100,000 in recruiting costs by utilizing the resources of the Comp
any and hired over 40 regular employees and a number of temporary employees. Org
anized and conducted a very successful job fair and public relations campaign.
* Saved over $150,000 in 2009 as a result of benefit vendor negotiations and cha
nges.
* Improved communication within the organization by having extensive interaction
with senior management in the US, Germany, and the Netherlands.
* Improved employee morale by developing and implementing policies and procedure
s for the organization with input from various managers and staff.
* Improved communication with staff and provided timely notice regarding issues
that affected them. Created and lead the "Fun Team" that organizes events (picni
cs, sporting events, lunches, family open houses, etc.), and looks into process
improvements that are designed to help improve employee morale and bring employe
es together as often as possible.
* Extensive work with UK expatriate and immigration issues. Managed the permane
nt residency process for staff that will eventually transition from an expatriat
e contract to a US employment agreement.
* Oversaw the performance management process. Provided feedback regarding perfor
mance reviews, and implemented via payroll performance based salary increases. A
dministered a US bonus plan that rewards staff annually based on the performance
of the organization.
* Insured compliance with all employment law issues (wage and hour laws, EEO, Af
firmative Action, ADA, FMLA, etc.)
Human Resources Manager, Vanderheyden Hall, Wynantskill, NY 2002-2006
Handled all human resources activities for this 170+ year old not for profit chi
ldcare facility with approximately 270 employees.
* Saved over $200,000 in recruiting costs by utilizing the resources of the Comp
any and hired over 400 full and part time employees.
* Reduced print advertising and utilized more online services. Improved volume a
nd quality of candidates and reduced overall advertising costs by over $20,000.
* Involved with organizational strategic planning. Developed process improvement
initiatives with the Executive Director/Executive Council and implement the ini
tiatives.
* Insured agency compliance with all employment law issues. Prepared reports for
the DOL and EEOC. Handled all workers compensation and unemployment issues.
* Oversaw and implemented the recruiting and staffing process. Handled all new e
mployee processing (paperwork, fingerprinting, criminal and DMV background check
s, NYS Child Registry checks, etc.) and terminations. Attended numerous job fair
s and developed strong relationships with local college career centers.
* Member of management team that worked on union contract negotiations and ongoi
ng union relations issues.
* Developed and presented various training sessions on employee benefits, interv
iewing techniques, incident reporting, and employee relations issues, etc.
* Handled employee relations issues. Facilitated mediation sessions between empl
oyees when necessary. Developed and implemented an employee suggestion program a
nd employee library. Conducted various surveys to gather employee feedback.

Joyce Resume- Page 2


Staffing Supervisor/Account Manager, Raize Solutions, Menands, NY 2000-2001
Supervised the recruiting/staffing operation for this technical staffing firm an
d reported directly to the Vice President.
* Developed and implemented the recruiting process.
* Managed the firm's largest account and developed strong relationships with the
client managers and employees. Handled all personnel issues including payroll i
nquiries, compensation negotiations, benefits/travel policy issues, new hire pap
erwork, drug testing, references/background checks, performance reviews, employe
e complaints, termination's, etc.
* Mentored recruiters and administrative personnel and consistently provided sug
gestions on ways to improve processes.
Project Manager/Technical Recruiter, Yoh Managed Staffing, Albany, NY 1997-2000
Managed contract labor accounts for General Electric and other major firms at si
tes throughout the U.S. Recruited contract and permanent placement personnel for
various clients nationwide. Responsible for hiring and human resources issues.
* Generated record earnings while managing a $4 million project with 45+ Yoh MSS
employees working as contractors for GE Power Systems. Worked directly with GE
management, recruited/staffed all open positions and handled personnel issues (c
ompensation negotiations, benefits/travel policy issues, safety program implemen
tation, new hire paperwork, drug testing, references/background checks, performa
nce reviews, employee complaints, termination's, etc.). Developed, implemented
and enforced a new travel policy, an employee referral plan, and updated the exi
sting benefits package.
* Developed and implemented the recruiting process for the firm. Utilized tradit
ional recruiting methods and extensive use of the Internet.
* Supervised and mentored junior recruiters.
Program Director, GE Business Information Center, Albany, NY 1993-1996
Assisted GE's commercial and industrial customers purchase products/services an
d obtain technical information. Conducted customer service and process improveme
nt training.
* Handled and resolved over 30,000 inquiries from GE's commercial and industrial
customers and provided leads to the sales force.
* Improved employee productivity by conducting numerous training sessions on the
GE Capital businesses (call handling, telephone skills, and ongoing new hire tr
aining).
Computer Experience
Microsoft Office, Word, Excel, Powerpoint, ADP, Outlook, Lotus Notes, HRIS, etc.
Key Words
SHRM, CRHRA, HR, HRIS, ADP, Albany, Capital Region, manager, management, directo
r, recruiting, employment law, labor relations, union, benefit administration, c
ompensation, staffing, executive recruiting, hiring, employee relations, strateg
ic planning, training, performance management, payroll, nanotechnology
Education/Designations/Business Training/Affiliations
* Siena College, Loudonville, NY. B.S Marketing/Management * SPHR Certific
ation via SHRM
* Member of the Society for Human Resource Management (SHRM) * Volunteer on
website committee with CRHRA
* Member of the Capital Region Human Resource Association (CRHRA) * Employm
ent Law Training
* Graduate of CRHRA's first HR Leadership Class * Certified Internal ISO
Auditor
* The Dale Carnegie Human Relations Course * Total Quality Management Tr
aining