New Cumberland, PA 17070 717-763-9595 al7be0be@westpost.net Objective: To obtain a position that will utilize my skills and expertise in th e fields of management, human resources, customer service, and business. Education: BS in Kinesiology. The Pennsylvania State University, University Park, PA. August 1996. Work Experience: Freelance Writer, Information Today Inc. Medford, NJ. June 1995- Present. Conducting interviews and writing articles on assignment. Reviewing books and videos for technology based newsletters. Meeting deadlines while maintaining excellent standards of communication in all forms. Human Resources and Operational Manager, Linens 'N Things. Camp Hill, PA. July06-December 2008. Recruiting, training, and developing of managers and associate staff. Managing all human resources issues including laws, regulations and compliancy. Displaying excellent leadership, decision making and and communication skills. Individually accountable for all aspects of the 'people' piece. Building the business, developing ideas and strategies to increase sales and cut costs. Hiring, scheduling and processing payroll. Customer service excellence. Conducting of inventories, maintaining budgets, ordering of supplies and all accounting functions. Improving all operational aspects of the business. Merchandising, shipping and receiving of all merchandise and Implementaion of Merchandise Handling Procedures on a Corporate level. Manager, Linens 'N Things. Camp Hill, PA. February 2004-July 2006. Overseeing all aspects of a multi-million dollar retail store. Hiring, scheduling, recruiting, developing and training 40 plus employees. Responsible for merchandising all areas of the store based on sales trends and growth. Maintaining budgets, store ordering and accounting procedures. Recruiting and developing managers and manager candidates. Ensuring excellent guest service and leadership skills through decision making and problem solving skills. Manager, Bath and Body Works and The White Barn Candle Company. The Capital City Mall. April 2000-February 2004. Recruiting, scheduling, developing and training managers and associates for a side by side retail unit. Achieving a minimum 15% increase in sales plans for two retail unit. Conducting weekly management meeting and attending corporate meetings. Day to day operations, supply ordering, maintaining budgets, freight flow and inventories. Processing payroll, ensuring HR compliance in all areas and training of management staff. Shop Director, Bath and Body Works. The Colonial Park Mall. Harrisburg, PA. October 1999-April 2000. General Manager responsible for recruiting, supervising, trainin g, and developing of 3 to 5 managers and associates. Overseeing, analyzing and maintaining all accounting records and reports. Meeting weekly with District Sales Manager and attending distric t and company meetings. Delegating and following up with all managers and staff utilizin g strong leadership and communication skills. Ensuring outstanding service and compliance in a results oriente d atmosphere. Achieving plan goals as mandated by The Limited Inc. Consultant, Bath and Body Works. The Colonial Park Mall, Harrisburg, PA. March 1999-October 1999 . Supervising all areas of a multi million dollar business includi ng 20 to 30 associates. Overseeing and maintaining accurate reports and records. Providing customer service excellence. Scheduling, hiring, recruiting and training of staff. Managing payroll, inventories and operations daily. Ordering of supplies, ensuring human resource compliancy in all areas. Computer Skills: Familiar with both IBM and Macintosh Operating Systems, MS Office, Excel, Internet, Word Perfect, and XP. Academic Honors: Phi Sigma Pi National Honors Fraternity. 1994-1996. Events Chairperson, 1994-1995. Health and Human Development National Honor Society. 1994-1996. GPA 3.43/4.0 Dean's List 6 Semesters.