JOE M.

NIETO
1726 Lawrence Pl.
Pomona, CA 91766
(909) 865-8674
Email: jn7ea196@westpost.net
Summary of Experience
Professional with over 10 years of experience in the computer industry as a LAN,
Desktop and Software Support Technician. Background includes end user support,
systems installation, repair, maintenance, troubleshooting, problem resolution,
and purchasing new equipment. Managed teams of 5 to 7 Technicians successfully
.
Qualifications
* Experienced Computer/Network Support Technician with extensive knowledge and
experience in PC Desktop and Laptop maintenance, upgrades and repairs.
* Experienced in network connectivity on LAN and Wireless networks.
* Experienced in office relocations for computers and printers from project pla
nning to completion of same.
* Demonstrated high quality, results-driven, prompt professional customer servi
ce and support to instill confidence in technical advice and directions.
* Reduced stress levels of customers by adopting a cooperative attitude and pos
itive approach to every task and assignment.
* Excellent written and verbal communication skills.
* Excellent customer service skills.
* Bilingual - English / Spanish

Professional Experience/Highlights
Desk Side Support Specialist, 2000 - 2008
Perot Systems/SJHS, Orange, CA
* Configured and supported laptops for wireless connectivity.
* Monitored and resolved LAN connectivity issues for computers and network prin
ters by resetting network ports, reconfiguring or replacing hardware.
* Provided customer service by instructing users on computer operating system,
applications, data management, email, graphics and computer resource management.
* Performed department office relocations.
* Performed Dell authorized repairs for both desktop computers and laptops.
Computer System Analyst, 1999 -2000
St. Joseph Health System, Orange, CA
* Provided network, desktop/laptop, network printing and local printing support
.
* Planned and executed extensive computer upgrades and maintenance projects.
* Monitored and resolved LAN connectivity for personal computers and network pr
inters.
IS Coordinator, 1998 - 1999
SJHS Home Health Agency, Orange, CA
* Provided LAN, computer and printer support.
* Acted as a liaison with the SJHS IS Department.
* Assisted SJHS HHA personnel with system analysis as appropriated for process
improvement.
Computer/Network Support Engineer, 1996 - 1998
Integrated Physician Services, Brea, CA
* Provided computer and network support.
* Maintained Novell server and performed user administration on same.

Education
Business Management and Supervision
Rio Hondo College, Whittier, CA
Computer Technology
Practical Schools, Anaheim, CA
Certified Novell Network Administrator
Fullerton College, Fullerton, CA
Software Applications Course
Mt San Antonio College, Walnut, CA
TCP/IP Networking Environment
New Horizons, Costa Mesa, CA