1207 E.

Hillside #13
Laredo, TX 78041
Cell (956) 324-9394
E-mail: mj7efa2e@westpost.net
Maria (Sussy) Johnson

Career Objective:A position that allows me to maximize my skills, knowledge

, and experience to help the company within an environment that promotes creati
vity, growth, and career development.
Qualification Highlights:
*In-depth knowledge in administration and customer service
*In-depth knowledge in sales as well as public relations
*Develop and strengthen customer relations with prospective and existing clients
base
*Instrumental in expanding business opportunities to new markets
*Conduct market research as required to become more competitive in the market pl
ace
*10 Years experience in extensive tourism, sales, operations and public relatio
ns
*10 Years experience in excellent administration and customer service

Proficiencies:
*Ability to develop and maintain long term customer relationships
*Ability to multi-task and shift directions based on priorities
*Self motivated
*Detail oriented / Analytical
*Excellent organizational planning skills
*Computer literate - Strong Microsoft Office (Word & Excel plus others) applicat
ions knowledge
*Equipment knowledge: PC, Printer, Scanner, fax machines, copy machine, PBX and
electronic organizer
*Bilingual - fluent in Spanish
Work experience:
Oct/06 - Jun/09 Holiday Inn Civic Center Laredo, Texas
Sales Director Full Service Hotel
Duties include: Administrate department, Increase revenue through different sale
s channels, evaluate and participate in Intercontinental Hotel Group programs th
rough General Distribution Sales. Analyze revenue from transient, groups, leis
ure, Mexican, Corporate, Preferred Corp., Discount, Government, Tour and Travel,
Assoc., smerf, walk-in, weekend rate, national programs, commercial programs an
d web-sites markets. Evaluate local hotels in strangeness and weakness (Rates, A
menities, Facility, location, Etc), activity (occupancy percentage and ADR's) as
well as market penetration reports on daily and monthly bases. Make proposals
, contracts and agreements; create unique offers to make the hotel special, suit
able and convenient for all type of businesses (packages including lodging, meet
ings rooms and catering). Renew contracts preferred accounts base on history an
d production. Organize and coordinate local sales blitz. Establish great Publi
c relations with local and international planners. Account expenses report. Nego
tiate purchases.
Jun/05 - Aug/06 Texas Careers Lar
edo, Texas
Business Development Rep. Technical Vocational School
Duties include: Recruiting, promoting and planning. Perform presentations for
high schools
in Laredo as well as Zapata, Cotulla, Benavides, Hebbronville, state agencies,
local health
clinics and city suburbs. Supply counselors with catalogs, booklets and promotio
nal material.
Participate in exhibition and fairs events to promote and advertise the campus.
Provide students & graduates with a job sources in their related field and arran
ge interviews with a potential employers. Account expenses report.
Jan/2003 - Dec/2003 TRANSPORTES AEROMAR Laredo, Texas
Station Manager Airline
Duties include: Administrate , supervising ground handling, keep records of occ
upancy and sales statically, negotiate purchasing, administration, accounting sa
les locally as well as regionally and perform public relations.
Aug/1991 - Aug/1997 TAESA Lare
do, Texas
Station Manager/ Airline
Duties included: Managing station operations, administrate supervising 20 employ
ees in 4 different departments such as operations, cargo, administration and hum
an resources, coordinating sales locally and regionally, performing public relat
ions and do advertising campaigns. Account office expense and negotiate purchas
e.
Education:
Accountant Bernardino Del Raso in Mexico (private school ) Graduated
High School Tecnologico de Nuevo Laredo Gra
duated

Professional Associations:
*Member of Hotel Motel Association, Convention Visitors Bureau and Chamber of
Commerce and Big Brothers and Big Sisters
Courses:
*Trained in Sales, Customer service, hotel sales, groups, preferred accounts, s
ystems and others
*Trained on Sabre Native and Quick as well as Apollo, opera and holidex systems
*Trained in administrative and banking in Mexico
References:
Mary Chavez TAMIU/Professor (956) 220-4069
Esther Firova Colonial Health /District Manager (956) 727-323
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