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###
Siriya Suguntiya Arumugam AMP (L1) b6e7dd52-b74e-4d96-a689-7efed146c86d INC01333471
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Pavetran Gunasekaran AMP (L1) 4f8b5668-caa6-4a94-8ddf-529f21240650 INC01335669
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Ariven Raj Kalaichelvan AMP (L1) c04901bb-1663-4896-bfe0-815461696f7a INC01310761
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Muhammad Syahir Mustaffa AMP (L1) cc143041-9faf-4856-bb0a-0bf8a8dcfadc INC01330568
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2 2 2 20.0 2 2 2 2 2
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1.7 Uses Proper Closure Process
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address the caller and user by his/her name during the call.
Coaching Opportunities:
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Coaching to provide ticket number or mention to be sent via email and also always offer additional help or further assistance before ending the call to avoid bei
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for 1.6
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Focus.
- Need to remember to always offer or provide reference / ticket number and additional help before ending the call