JANAE E.

BARNES
Address: 3568 Meadowglen Village ln. Apt F. Doraville, GA 30340
jb8059fa@westpost.net PHONE: (513) 349-4347

OBJECTIVE: Seeking an enlightening position to broaden my analytical, customer s

ervice,
and professional skills.
EXPERIENCE
12/08-Present Macy's Inc.
Beauty Advisor (Fashion Fair) Atlanta, Ga
Develop and maintain clientele through in-person, telephone and letter contacts.
Keep track of sales numbers daily to ensure that the goals set by Macy's and Fas
hion Fair are met and exceeded.
Able to initiate service consultations by asking open-ended questions to learn t
he customers' preferences and buying needs.
Responsible for maintaining a clean and neat work area while also ensuring that
all hygiene standards are met.
01/09-01/10 Wachovia Bank
Teller Atlanta, Ga
Identify potential product referrals by cross selling and insuring that the cust
omer obtains the best financial resources available to them.
Performed daily task that were assigned to me such as emptying the commercial de
pository and recording the contents.
Maintained proper drawer limits, cashed checks, accepted deposits, issued cashie
rs checks, money orders travelers checks and cash advances.
Assisted at other branches when there were staffing deficiencies.
Macy's Credit Customer Service Cincinnati, OH
07/08-11/08 Customer Service Representative
Respondedto inbound customer telephone callsregarding credit card billing inquir
ies, sales,service, and account maintenance issues.
Effectively answered and resolved issues regarding credit card billing inquiries
such as payments, returns, and sales using excellent customer service skills
Effectively answered and resolved issues regarding purchases and delivery of mer
chandise
Maintained customer relationships through superior service and professionalism

10/06-07/08 Fifth Third Bank Cincinnati, OH

Customer Service Representative (Teller)
Provided excellent customer care to customers regarding daily transactions, addr
essing inquiries, and problem resolution
Performed daily office responsibilities, working with the customer service manag
ers, to maintain the efficient operation of the office
Handled consumer and business customer problems with professionalism, directing
more complex issues seamlessly to the customer services Manager, or other manage
ment as necessary.
Followed the Bancorp Code of Business Conduct and Ethics and other related polic
ies, maintaining ethical behavior at all times.
Everything But Water Cincinnati, OH
01/05-09/06 Sales Associate
Exceeded company and personal sales objectives for over 18 months.
Served as acting store manager while overseeing all store operations including p
ayroll, scheduling, and cash handling.
Provided motivational, one on one training for new sales associates including cr
oss-selling and up-selling techniques.
Served as a "Fit Specialist" aiding clients in finding the perfect swim wear.
03/02-08/05 Paramount's Kings Island Cincinnati, OH
Line Associate/Crew Leader (Seasonal)
Retained excellent relations with all fellow associates and park guests while ut
ilizing the highest level of internal and external customer service.
As a Foreman I lead my team in providing superior customer service while handlin
g all cash operations.
Ensured proper food preparation and sanitation on a daily basis
Responsible for extensive cash handling and accountability
EDUCATION Hughes Center High School Cincinnati, OH
Graduated: 2004
SKILLS Extensive computer experience including proficiency in Windows XP, Micros
oft Word, Excel, Access, Power Point and HTML

REFERENCES Available upon request