JAMES EARL DRYE

3609 Portal Avenue

Temple Hills, MD 20748
301-894-1047 - Home
202-327-0621 - Cell Phone
Title/Grade: Fiber Network Technician,
Veteran's Preference: N/A Country of Citizenship: United States
WORK EXPERIENCE:
FIBER NETWORK TECHNICIAN VERIZON
4905 Buchanan Street, Rm.1, Hyattsville, MD 20781
Starting Date: April 1999 Ending Date: 1999 a" 10/2009
Hours worked per week: 50 hours Salary 96,450 (per year)
Duties:
*
Installed, repaired and maintained inside cables, wires and plug-in
equipment to connect telecommunication systems and equipment,
including dark fiber and fiber.
*
Kept a detailed record of all work activities.
*
Obtained a personal computer and modified software programs.
*
Lead Project teams as Project Manager to prepare, analyze, direct
work project teams, project plans, project schedules, technical
studies, statements of work, and technical approvals.
*
Identified and analyzed requirements for applications and system
problems.
*
Prepared project plans, summaries, designs and documentation.
*
Worked closely with others to resolve problems, coordinate
activities, and gain acceptance of products and procedures.
*
Worked with complex testing devices and testing appropriate systems
and equipment.
*
Negotiating, coordinating and communicating outside plant
engineering matters, including permit applications and rights of way,
with Verizon personnel, private owners, customers, building
contractors, utilities and government agencies.
JAMES EARL DRYE
*
Served as a liaison the Contracting Officer Technical Representative
(COTR).
*
Documented instructions for client upgrades for Central Office, and
Help Desk Planned the implementation of Fetch Mail Retriever
Policies. Continued support and administration of Agency's messaging
nationwide for the Notes/Domino Infrastructure.
*
Configured customers' computer and equipment.
*
Provided technical assistance to callers with variety of hardware,
software, and networking problems.
*
Performed diagnostic tests on integrated circuit equipment to
determine trouble.
*
Ability to diagnose and repair circuits with crosses, Db loss, and
grounds. Understand how resistance effects copper lines.
*
Ability to use appropriate test equipment (a9e.g. Sidekick)
*
Added and deleted accounts from the prime server using Windows NT.
*
Installed and configured Blackberry Enterprise Server as well as
Wireless Devices with connectivity to Notes mail.
 *
Used economically cost effective methods and interfacing with
multiple databases to ensure timely completion of the engineering
work orders and plans issues.
*
Tracked and monitored construction and other departments, which may
include contractors, to assure timely completion of the engineering
work orders and plans issued.
*
Utilized current and evolving technologies including FTTP, digital
loop carrier, broadband, and DSL to accomplish work assignments.
*
Utilized personal computers and/or paper records to obtain
information, design circuits and distribute circuit orders.
*
Researched rights of way and deed and property information, as well
as related information in courthouses, libraries, and other
locations.
JAMES EARL DRYE
*
Proficient using a PC Data entry skills with ability to input
information into appropriate systems. Ability to use e-mail,
Internet, Word, Excel, and other window applications.
*
Ability to handle multiple tasks simultaneously.
*
Task include; R7x server monitoring; problem reporting; trouble
ticket assignment and resolution using Remedy Helpdesk Application.
*
Participated in the development of timely resolution of operational
problems.
*
Provided excellent leadership in customer support, facilitating
customer needs in a timely manger and executing follow-up
communications, resulting in increase from 60% to 80%.
*
Maintain and administer nine Lotus Notes severs. Provide support for
800 office and remote users. Supported end user service and incident
requests generated through the Help Desk using Remedy to perform
daily tasks associated with performance management to ensure optimal
server performance.
JAMES EARL DRYE
EDUCATION:
Bertie High School
Windsor, North Carolina
Date of Diploma: June 1988
At Certification March 28, 2001
Computer Technology October 27, 1993
TRAINING:
Basic Data Concepts and Transmission
Basis Features of Excel 2003
Basic of the Internet and Internet Protocols
Broadcast Video Basics
Broadcast Video Overview
Building Effective Intercultural Relationships
Characteristics of Packet Technology
Common Features in Microsoft Office XP
Computer Hardware & Software for Broadband
Customer Contact a" The key To Our Success
Data Processing and Computer Basics
Firewalls and VPNs
Future Prep Customer Basics
Getting Started with Lotus Notes 7 and Mail
Getting Started with word 2003
Getting Started with Wireless Networking
Home and Office Networking for Broadband
Installing and Troubleshooting Printers and Scanners
Installing, Configuring, and Troubleshooting PC Components
Internet Technologies for Broadband
LAN Technologies
Laptop Components, Peripherals, and Networks
Local network and LANS
Network Operating Systems and Clients
Techniques for Improved Time Management
WANs and Remote Connectivity
REFERENCES AVAILABLE UPON REQUEST
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