Andrea Adele Baker

Mail to: PO BOX 797

Richton Park, IL 60471
Mobile: 816-804-8023
Email: ab80dec0@westpost.net

WORK EXPERIENCE
Internal Revenue Service 4/2010 - 4/2010
Kansas City, Missouri US
Grade Level: GS-03
Clerk , 305, Temporary Position
Administrative Tasks. Receives, records, sorts, batches, associates, controls, s
tages, collects, mails, extracts, interpret and distributes incoming/outgoing wo
rk. (Contact Supervisor: Yes, Supervisors Name: Brandy Lloyd, Supervisors Phone:
816-325-3040)
Liberty Tax Service- Steger Office 1/2010 - 3/2010
Steger , Illinois US

Volunteer General Manager

Variety of administrative tasks using and automated system which involves assign
ing, maintaining, monitoring, uploading or updating tax returns. Research of tax
code to provide recent information to tax preparer. Conducted interview of taxp
ayer for application of tax law. Prepared tax return for taxpayer. Retrieval of
taxpayer information from outside computer systems for completion of tax return.
Maintaining, updating, purging personnel records. Maintaining and ordering of o
ffice supplies. Prepare and maintain regular production reports using establishe
d formats and sources of data applicable to Liberty Tax requirements. (Contact S
upervisor: Yes, Supervisors Name: Danielle Baker, Supervisors Phone: 708-754-104
6)

UMB (United Missouri Bank) 4/1998 - 8/2009

Kansas City, Missouri US
Supervisor
Directed and supervised 10 employees. Monitored and met monthly deadlines @ 99.9
%. Reconciled general ledgers to zero carry over within 30 days. Balanced Deposi
ts of Commercial customers and initiated adjustment when needed. Liaison for cus
tomer issues with internal departments of the bank. Resolved discrepancy for Ite
m processing issues. Composed and sent correspondence to bank customers. Impleme
nted new procedure and wrote update to department manual. Maintained personnel r
ecords. Coached and counseled for employee development plans. Bonus received mon
thly for 3 years for meeting organizational deadlines. Systems used were: SAP, S
uperMicr, CheckVision, TSO, Zeke, M&I.
Standard Office Equipment used: Fax Machine, Copier, Check Encoder, Check Sorter
(7780), Personal Computer.
Proficient with MSWord, MSOutlook, MSExcel, MSPowerpoint.

Station Casino 10/1996 - 4/1998

Kansas City, Missouri US
Casino Finance Representative
Protect casino assets. Cash in and cash out services for Table Games and Cage Ca
shier. Assisted supervisor with weekly audit of cage cashiers. Maintained and re
conciled main banks. Review colors of chips for counterfeit or tampering. Comple
ted reporting for tips given to servers and cashiers. Greet customers and resolv
e customer issues when on casino floor. Floating cashier for peak periods. Offic
e Equipment: Coin Sorter, Bill Counter, Calculator. Also used casino site specif
ic software for maintaining jackpot pay out and tax reporting.

Nations Bank 9/1997 - 4/1998

Kansas City, Missouri US
Team Lead
Interviewed and hired team of 7 for General Ledger Reconcilement:
instructed, motivated, coached and counseled team. Maintained time and attendanc
e records. Researched and resolved outstanding entry balances over $10,000 prior
to quarterly write-off. Current with six month backlog of entries by end of job
term. Standard Office Equipment used: Calculator, Copier, PC
applications. Proficient with MSOutlook, MSWord, MSExcel.

Northern Trust Bank 10/1979 - 8/1996

Chicago, Illinois US
Operations/Accounting Manager
Left organization as an Operations Officer. Held various positions with increasi
ng responsibility and authority. Performance management for team of 15 Check Adj
ustment associates. Evaluated team for development issues and provided training
for resolution. Implemented ongoing training to improve knowledge of team and ke
ep team updated of new procedure. Coached and counseled for continued job perfor
mance and promotion. Project Manager for Integrated Check Adjustment System. Pro
ject Manager for installation of Kodak ImageLink software. System Administrator
for CAS software and security updates. Training Facilitator for various Item Pro
cessing procedures. CAS System successfully installed within deadline and under
budget. Kodak ImageLink software installed and operated successfully within dead
line. Composed correspondence to customers and vendors to resolve organizational
issues. Resolved customer/caller issues relating to Item Processing and Adjustm
ent. Senior reconciler for complex adjustment case issues. Assisted with managin
g client relationships. Designed and implemented model for managing Check Adjust
ment Case load.
Courses taken related to job were: Total Quality Management and Diversity Traini
ng;
Brown Mackie courses for MSOutlook, MSWord, MSExcel, MSPowerpoint, MSAccess; Sof
tware utilized was TRACS, CPCS, Vector, M&I Customer Management, CPARS, and Lotu
s Notes (from TNT Facilitators); Course from AIB: Banking Principles; Courses in
HS: Computer Operations, Fortran Programming; Courses from Northwestern Univers
ity: Organizational Behavior, Training in Organizations, and Strategic Managemen
t. Standard Office Equipment used: PC, Calculator, Fax Copier, Microfiche, Micro
filmer, LAN with WAN connectivity. Doubletree

Part Time/Overnight Jobs Held While Attending College

DoubleTree Hotel
Overland Park, Kansas
PBX Operator
May 2001-May 2003
Hired as PBX Operator; learned and performed Front Desk Operation.
Duties: Prepare reporting from daily receipts. Accommodate guests,
Guest check-in and out; immediate problem resolution for guest. Assigned duties
of Night Audit and Front Desk and performed when needed. Upload reporting to Cor
porate Mainframe.
(Contact Supervisor: Yes, Supervisors Name: Debbie Bliss, Supervisors Telephone:
913-451-6100)
Phillips 66 Convenience Store
Raytown, Missouri
Customer Service
July 2003 - March 2004
Duties: Cashier for store; end of day reporting performed; stock shelves; update
sales items.
Osco Drug Stores
Kansas City, Missouri
Cashier
October 1997 - April 1998
Duties: Cashier for store; stock shelves; update sales items; monitor and re-ord
er inventory; cleaning and maintenance when needed.

EDUCATION
University of Missouri
Kansas City, Missouri US
Bachelors Degree - 12/2008
190 Semester Hours
Major: Liberal Arts and Sciences
GPA: 3.4 out of 4.0
Relevant Coursework, Licensures and Certifications:
focused on Accounting, Strategic Planning, Communication Studies, Sociology, Psy
chology, (Drug Abuse and Counseling Methods) and Mathematics

Brown Mackie College

Kansas City, Kansas US
Associate Degree - 6/2002
80 Semester Hours
Major: Accounting
GPA: 3.5 out of 4.0
Relevant Coursework, Licensures and Certifications:
Accounting courses, Computer Literacy and Business Law

Walden University
Minneapolis, MN US
Currently attending until 2012
Major: Psychology

JOB RELATED TRAINING Microsoft Excel, Word, Outlook, PowerPoint, Access 12/2002
Diversity Training 4/2000: Refresher Courses 2004, 2006, 2008
Reviews of Unemployment, Workmans Compensation, EEOC, FMLA, HIPPA, Labor Law, Co
nfidentiality and Privacy (1982): Refresher courses 1986, 1994, 2007, 2009
Various Types of Accounting and Banking Software throughout Career