Darryl E. Franklin df811962@westpost.

net
3409 Merkner Drive Glen Allen, VA 23060 home:(804) 270-7139 cell:(804) 539-
7047
Professional Profile:
Darryl Franklin- ASQ- Certified Manager of Quality/Organizational Excellence and
M.B.A. graduate with more than 25 years of quality and manufacturing experience
, who develops improved methods and achieves consistent results. Major strength
s in quality system development, lean manufacturing, six-sigma methodology, ISO
9000, project development, customer satisfaction, process improvement, quality t
raining and team building. I am a dedicated and dependable problem solver who l
earns quickly and develops strong working relationships. I am currently seeking
a position in Process Improvement and/or Quality Management in the Charleston, S
outh Carolina area.
Professional Experience:
2003-Present Quality Systems Manager
Sonoco-Hewlett Packard
America's Packaging Completion Center
Sandston, Virginia
Senior Staff Member responsible for 550K sq. ft. facility packaging 20M ink c
artridges per month and generating 9.6B dollars annually in revenue for client.
Facility supplies HP ink cartridges to the western hemisphere.

* Reduced customer complaints year over year for 7 consecutive years (From 128 i
n 2002 to 4 in 2009).
* Achieved ISO 9000 registration during first year at facility.
* Serves as Division (15 Plants) Quality Chairperson.
* Implemented a Plant Continuous Improvement Team Steering Committee directing t
he efforts of 3 Black Belts and 6 Lean Experts generating over 10M in cost savin
gs.
* Plant achieved double digit growth in both sales and EBIT during each year of
operation.
* Serves as a corporate judge for the Sonoco CSTE (Customer Satisfaction through
Excellence) program.
* First HP supplier to ever receive a Gold Quality rating.
* Sponsor of PPE safety team that was significant in achieving a plant TIR level
of .20 in 2009.
* Developed a rigorous curriculum of quality training for production operators t
hat received corporate recognition for excellence.
* Implemented a supplier qualification, selection and review process.

1984-2003 Division Quality Assurance Manager

MeadWestvaco
Richmond, Virginia
* Directed Quality Assurance function for 13 MeadWestvaco packaging plants.
* First folding carton plant registered to ISO 9000 in the United States.
* Responsible for annual sales of up to 1B dollars.
* Developed and provided guidance for process improvement teams at all plants.
* Performed cGMP and ISO compliance assessments at all plants.
* Implemented a supplier management program from a quality perspective.
* Drove culture change in working with internal and external customers utilizing
6 Sigma, Lean Manufacturing and Quality Function Deployment.
* Established a division wide database for tracking customer compliments, concer
ns and complaints for all plants.

Education:
2003: Masters of Business Administration Strayer
University
1983: Bachelor of Science: Business Data Processing Carson Newman Col
lege
1981: A.S. Business Administration Cleveland State Community
College

Additional Responsibilities/Skills/Expertise
* ASQ-Certified Manager of Quality/Organizational Excellence
* Sonoco Six-Sigma Black-belt Training
* Sonoco Lean Manufacturing Training
* BSI Quality System Certification
* Ford Motor Company's Deming Seminar
* Excel Partnership Lead Auditor Certification
* MeadWestvaco Internal Quality System Auditing
* Applied Color Systems Color Control Technology Seminar
* Du Pont Design of Experiments Course
* MeadWestvaco Paperboard Seminar