KIMMERY A.

MACKIE

PROFESSIONAL GOAL
A challenging business career with a strong stable company which will demand per
sonal accountability and provide additional learning opportunities.

PROFESSIONAL QUALIFICATIONS
Exceptional typing skills.
Data entry skills.
Great communication skills and problem solving techniques.
Outstanding multitasking abilities.
Remarkable interpersonal relations.
I am motivated to quickly learn any given task.

PROFESSIONAL EXPERIENCE
Hewlett Packard (purchased from Electronic Data Systems) April 2008 - Current
Human Resource Administrator
Working in an outsourcing business assisting employees with their Human Resource
issues.
FMLA, Payroll, PTO, taxes.
Password resets, Technology issues.
Documenting all calls in a data base for future references, using knowledge data
base for scripts.
Basic knowledge of People Soft.
Answer inquiries from clients via phone and email.

Electronic Data Systems September 2006 - April 2008

Benefits Administrator
Administered health and welfare benefits in an outsourcing company.
Problem solved when participants had issues with their premium payments, verific
ation of benefits enrollment using multiple systems, tools, and resources.
Provided day-to-day support to clients.
Initiated and followed through on case management processes and made call backs
to employees to obtain additional information for case resolution.
Maintained positive client relationships.
Subject Matter Expert helping the teams with their questions and leading them in
the right direction.
Iowa Student Loans June 2006 to September 2006
Data Entry Clerk
Entered loan information in the data base.
Trained new coming temps the skills they needed to perform their duties.

Des Moines Stamp Manufacturing Company February 2001 to June 2006

Customer Service Representative
Answered customer service order calls
Processed mail and fax orders.
Filing invoices and copies of all orders.
Faxing and copying orders to the customer.
Helped customers at front desk place their orders.
Took care of all dealers in the US. Built rapport with dealers and regular custo
mers.
Helped customers with their orders, such as creating artwork or designing their
business and personal stamps.

Rain and Hail Insurance July 2000 to February 2001

Data Entry Clerk
Entered premium payments.
Processed checks for data entry.
Sorted and reassembled insurance policies.

EDUCATION
Abraham Lincoln High School
June 1978 - May 1981
High School Diploma
Current
Have been taking courses on conflict management, Microsoft Excel, as well as Adm
inistrative Assistant.
Extracurricular Activities
In my free time I like to spend time with my three sons. I also strive for any l
earning experience I can find.
References
Provided upon request.