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VERONICA MARIE CASTRO

2006 Estrada Pkwy 109


Irving TX 75061
(214) 541-7573 a"vmckna@verizon.net

SUMMARY OF QUALIFICATIONS

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Appointment Management
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Customer Billing
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Solid Communication
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Customer Service
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Inventory Management
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Internet Explorer
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Cisco Systems IP Phones
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Quickbooks
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MRI software
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Data-entry
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MS Office (Word, Excel, Powerpoint, Access)
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ShippingReceiving
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Organizational Skills
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MS Outlook
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Aspect System (multi-lined phone)
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Pitney Bowes Suite Desktop
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Yardi Systems
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Salesforce
CAREER OBJECTIVE: To obtain a professional position that will
utilize my extensive
administrative skills and my strong focus on customer service.
EMPLOYMENT HISTORY
2/09-6/10 Softlight Development Inc.
Irving TX 75038
Job Description: Receptionist. Responsible for answering incoming
calls
from customers inquiring about medical software products, inventory
of
office and break room supplies, light data entry, updated and input
data
via Salesforce database, verified addresses and phone numbers and
input
on Excel spreadsheet. Received incoming packages, prepped for
outgoing
packages. Filing and scanning of invoices and sending payments out.
Upkeep of break room area, ordered supplies.
10/07 a" 10/08
11/05-9/07
5/05-11/05
9/02-6/03
06/02-1/03
2/00-5/02
TIG Real Estate Services, Inc.
Dallas, TX 75254
Job Description: Accounting Administrative Assistant-responsible for
all filing, including annual set-up of files and off-site
documentation storage; data research as requested by accountants,
enter accounts payable invoices, respond to all vendor inquiries;
copy, scan and bind monthly owner reports, scan journal entries,
wires, etc.; obtain W-9's from vendors, gather and copy owner audit
requests; back up for receptionist.
First American Real Estate Tax Services
Westlake TX 76161
Job Description: General Clerk II- send out various types of letters
such as courtesy, collection, and installment letters to homeowners
regarding monies owed back to First American; communicate with the
appropriate tax office regarding monies when no response received
from homeowners, call tax offices to verify of address changes,
parcels, loan numbers, if/when property sold. Update information via
MS Access system. Data entry, filing, keying, scanning of documents
via Image Envoy Scanner.

Blockbuster, Inc. Corporate Office; Dallas, Texas

Job Description: Blockbuster Customer Service (Online Subscriptions)


a" responsible for telephone/email inquiries to online customer
service center; provided information to customers by following
standard scripts and procedures.
Arthur Murray Dance Studio
Plano, TX 75023
Job Description: Dance Instructor a" taught dance lessons
explaining difference dance classes offered; back up for
receptionist.

Office Team Temp Agency Burnett Staffing

Job Description: Two temporary positions a" assisted human


resources dept. at Rodman updated and maintained a variety of lists
(phone list, supply list, adding on new employees); creating Excel
sheets, ordering supplies, sending out wine labels to programmers for
purpose of creating menus or a book for presentation purposes.