PROFILE: Comprehensive healthcare-system delivery knowledge and creative talent

for program development and management, data analysis and educational products.
Clinical proficiency in multiple healthcare arenas.
KEY SKILLS
MANAGEMENT and LEADERSHIP: Developed agency procedures for referrals, human reso
urces, quality/risk and clinical structure for two healthcare agencies. Managed
150 employees. Trained managers in healthcare administration. As entrepreneur de
veloped two different companies. Co-Director for State of Hawaii's first Wellnes
s Symposium. Member of Hawaii's Tri-Isle Health Council. Community Utility Board
member. Supervisor at a state hospital. As Regional Manager developed two diff
erent federal programs: Quality-Risk, Patient Safety and Workers' Compensation,
saved $1.5 million in costs my first year.
HEALTHCARE and REGULATORY CONSULTATION: Design deficiency-free survey systems fo
r state, federal, risk management, patient safety and JCAHO programs. Analyze a
nd synopsize complex legal documents in workers compensation, healthcare, and hu
man resources. Successfully redesigned federal center's clinical information sy
stem that was endangered of not passing JCAHO accreditation survey. My Time-Out
and active communication concepts were adopted by JCAHO as a national safety sta
ndard. Investigated police and personnel high risk concerns for federal agency.
DATA and CASE MANAGEMENT DESIGN, RESEARCH and ANALYSIS: Decipher patterns in lar
ge amounts of data and graphically display relationships for decision-making. T
ranslate numbers into interpretive, narrative reports. First to discover, then
research multi-million dollar errors in national workers compensation program th
at led to rectification and program redesign. Conceived data management systems
for health records, operative care, death cases, medication errors and workers
compensation in federal agency.
EDUCATION, WRITING and PUBLIC SPEAKING: Synthesize quickly through research, lit
erary text and Internet resources, large amounts of complex information then dis
till to its most cogent elements. Design presentations and exercises that stimul
ate comprehension and memory in the adult learner. State oratory contest champi
on two consecutive years. Wrote and taught entire curriculum for 3 healthcare p
rofessions. State licensed as Healthcare Career Educator. My Failure Mode Analy
sis training was used as a national model for federal agency. Developed and edit
ed several newsletters for corporate promotion and staff edification. Wrote ini
tial drafts of national policy for federal agency. Computer software trainer.
EXPERIENCE
2005-2010 ADMINISTRATOR/ CLINICAL DIRECTOR for Healthcare Agency: Passed all in
ternal and external audits and surveys. Commendation from Oregon State for impro
vements. Managed 150 employees. Designed programs for IV therapy, wound care, ve
ntilator care and Wellness. Designed competency skill lab and check process ado
pted by national corporation. Received performance awards each year of employ.
1998-2004 NW REGIONAL MANAGER and CONSULTANT for U.S. Dept. of Veterans Affairs
(VA): As an external consultant led medical center to pass JCAHO survey after b
eing told they could not pass. Then hired as Quality/Risk Consultant for Portlan
d facility. Promoted to positions of 4-state, NW Regional Manager (AK, ID, OR, W
A) of the Risk-Patient Safety, then also of the Workers' Compensation (WC) progr
ams. National and facility VA awards for contributions. On national safe surger
y improvement team.
1991-2005 MEDICAL-LEGAL CONSULTANT: Provided analysis and educational reports
for attorneys, hospitals and small businesses on matters related to medical reco
rds, standards of care, and healthcare research.
1988-1990 HEALTHCARE DIRECTOR at Health Expressions: Managed company and taugh
t community CPR, first aide and disaster preparedness. Licensed as continuing e
ducation provider.
1984-1988 CLINICAL DIRECTOR at national healthcare agency: Created quality pro
grams, designed healthcare records system and taught continuing education. Manag
ed 18 hospital accounts, 55 home health cases & over 150 employees with 24-hour/
7-day a week responsibility.
1984-2005 HEALTHCARE CAREERS EDUCATOR: In evening and weekend programs at Vall
ey College, College America, and Oregon School of Massage prepared students for
state/national license and certification for nurses, certified medical assistant
s (CMA) and secretaries, licensed massage therapists (LMT). Designed curriculum,
developed class plans and wrote examinations for all courses required: Anatomy
and physiology, pathology, pharmacology, lab skills, obstetrics, critical care,
emergency, record coding, and health exams.
EDUCATION: BSN in Nursing at University of State of New York; Health Career Educ
ation at State of California University Consortium; Certification in Quality Man
agement, Workers Compensation Management, Medical-Legal Consulting.