Carlos R.

Concepcion
23474 Wild Horse Farms Rd, Warrenton, MO 63383
Home: 260-432-6735 - Mobile: 260-438-4845 - Email: cc6bd106@westpost.net
EDUCATION & CERTIFICATIONS
Candidate, Master of Science in Technology, Purdue University, (IPFW), Fort Wayn
e
Bachelor of Arts, English, University of Saint Francis, Fort Wayne, Indiana
Associate of Arts, Liberal Arts, Holy Cross College, Notre Dame, Indiana
CompTIA A+ IT Technician
Apple Certified Macintosh Technician
Apple Certified Technical Coordinator
TECHNICAL AND CREATIVE SKILLS
MS Windows Server 2003, MS Server 2000, Windows XP Pro, Windows 7, Windows 2000,
Mac OS (8, 9, X) FrontRange HEAT, Adobe CS2/3/4 (Illustrator, Photoshop, GoLive
, InDesign, Dreamweaver), QuarkXpress, FileMaker Pro, MS Office (Excel, Word, En
tourage, Outlook, Power Point), Extensis Suitcase, Roxio Retrospect
PROFESSIONAL EXPERIENCE
The Phoenix Technology Group, LLC
2010-Present
Technology Consultant (under contract)
Evaluate existing processes and define method for improvement. Test systems and
solutions prior to delivery and maintain systems documentation. Perform marketin
g research to help identify growth. Provide upper-level support for clients and
Business Analysts. Help with the design, systems integration and implementation
of products and services. Design and maintain company website.
Signature Mac, Inc.
2008-2010
Apple Service Technician
Perform repairs on Apple computers in the service department. Manage flow of war
ranty and out of warranty computers. Designed, and maintained, tracking method (
Filemaker Pro) for reporting workload, maintain technical documentation for trac
king method. Assist customers in answering technical questions. Assist with pre-
sales discussions with customers on the retail sales floor. Perform onsite servi
ce for customers. Perform onsite installations of new equipment.
TMP Directional Marketing (formerly TMP Worldwide)
1996-2008
Network Administrator
Responsible for the local administration, support, installation, maintenance and
troubleshooting of corporate servers, Mac & PC workstations, software, peripher
als, HP printers and network infrastructure. Performed daily backups and restore
of critical data. Technical and remote help desk support for Mac & PC desktop/l
aptop computers. Identify deficiencies (software, hardware, procedural, upgrades
) and recommend/implement solutions as required. Define technical specifications
for equipment and identify qualified vendors. Maintain, document technical supp
ort notes.
TMP Worldwide
1994-1996
Hub Coordinator
Primary Graphic Designer for the management, layout and design of major accounts
(Budget Rent-A-Car, Ryder Trucks) for publication in Yellow Pages advertisement
.
Coordinate with off-site offices in layout and design of miscellaneous accounts
in:
Huntington Beach, CA; Miami, FL; Hoboken, NJ; Hoffman Estates, IL; Skokie, IL.
Directory Specialists, Inc. (became TMP Worldwide, after merger with parent comp
any in 1993)
1988-1994
Graphic Designer
Layout and design artwork for Yellow Pages advertising. Major accounts included
North American Van Lines, Budget Rent-A-Car, Pizza Hut.
PROFESSIONAL EXPERIENCE (Prior to 1988)
Instant Copy 1987-1988 - Typesetter/Graphic Designer
References supplied upon request.