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SUMMARY:
Result driven, IT professional with experience in providing high quality technic
al support. Proven ability to build
strong relationships between customers and management in order to maximize effic
iency. Self-motivated, energetic,
detail oriented, and innovative thinker, consistently pursuing new challenges to
stretch abilities and improve processes.
Acknowledged for going the extra mile to get the job done.
EXPERIENCE:
The Standard, Mechanicsburg, PA 1999-2009
Financial Services company with an employee base of 3,200
System Support Specialist I
Maintained and upgraded main datacenter which housed approximately 80 servers.
Provided support for multiple office locations with a user base of nearly 200 pe
ople.
Architected a documentation management system to assist in the support process
Servers - Installed, upgraded, and verified proper operation
Mainly HP/Compaq Proliant hardware running MS Windows Server 2000/2003
Tape Backup System - Created and monitored all backup jobs, tape rotation, and s
torage of media
Single and multiple tape/drive systems from ADIC
Backup Power System - Spearheaded load balancing system, verified proper operati
on of backup generator and UPS
Single 50KW diesel Elliott-Magnetek generator with 30KW Toshiba UPS
HVAC System - Verified proper operation and settings of unit, including temperat
ure, humidity, and load capacity
90K Btu Airflow unit
Phone System - Setup and maintained voicemail accounts, backups, and deployment/
replacement of handsets,
user training, and hardware troubleshooting
Rolm-Siemens 9200 Class phone switch, and more recently an Avaya IP based phone
system
Printer Support - Repaired and installed printers of various sizes in local and
remote locations
Mainly HP LaserJet class printers and Xerox color laser units
User Support - Provided end user hardware and software support in multiple locat
ions, including new user training
courses
Supported MS Windows 95/2000/XP based clients running on corporate HP and Dell d
esktops and laptops
Software support packages included Remedy, and later on, infraEnterprise
Supported many types of users, including company owners and CEO's
Security - Maintained a multi-company multi-floor security system for the buildi
ng/company owners
Used Lenel-Onguard Software
Accomplishments:
Successfully worked thru two separate company mergers
Coordinated move of main datacenter
Single-handedly planned and executed remote office network server upgrades
EDUCATION:
CompTIA A+ Certification June 2010
Electronic Institutes Middletown, PA
Associate Degree in Specialized Technology for Electronic and Computer Technolog
y
FCC General Radiotelephone Operator License L/N PG-GB-07868
ISCET Certification - Associate Level in Electronics and Journeyman Level in Com
puter Technology C/N PA 382
Accomplishments:
960 hours of laboratory time consisting of designing/building analog/digital cir
cuits
Designed and built radio transmitter
Lebanon County Career & Technology Center Electronics Shop Lebanon, PA
Accomplishments: Most Determined Student Award