TONY IRVINE

337 Cobblestone Court Hampton, GA 30228

770.946.0082
ti88b51e@westpost.net
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OPERATIONS MANAGER
Transportation & Logistics
________________________________________
Self driven, operations management professional with extensive experience in the
transportation and logistics. Exceptional analytical, communication and strateg
ic problem resolution skills provide for exceptional internal and external custo
mer satisfaction. Proven ability to analyze and develop strategic plans to impro
ve process management while controlling costs and maintaining superior productio
n standards. Demonstrated ability to develop and implement procedures to signifi
cantly improve quality control standards. Developed processes that enabled manag
ement teams to consistently evaluate the progress of individual operations. Dyna
mic expertise in analyzing and developing strategic plans for improving process
management,
quality and cost control.
SUMMARY OF KEY STRENGTHS
Budget Management, Goal Development/Management, Customer Service
Contract Negotiation, Process Development/Management, Quality Control
Strategic Problem Resolution, Process Implementation, Team Building,
Report Development/Analysis, Production Evaluation, Cost Control
CAREER HIGHLIGHTS AND ACHIEVEMENTS
System Implementation:
Analyzed training, development and system monitoring to identify opportunity to
streamline reporting systems. Assisted in the implementation of updates to syst
em software, training and presentation of report utilization methods to all supe
rvisory and management team members.
IMPACT: Increased reporting efficiency and
effectiveness and ensured consistent goal attainment on a daily,
weekly and monthly basis.
Report Development/Analysis:
Created a rate/rank system to allow senior level management team to compare oper
ations results against other districts. Identified reporting requirements, deve
loped a new reporting system eliminating unnecessary toolsand managed update imp
lementation.
IMPACT: Improved strategic planning efficiency and improved district
ranking from 65% to 95%.
Process Development/Implementation:
Developed a new culture placing emphasis and ownership on all staff members in u
nderstanding all aspects of job functions. Re-defined each job function and pre
sented training to staff to ensure understanding of goals and managed goal attai
nment.
IMPACT: Reduced operating costs 50% in all categories formerly running over
budgetary goals.
Goal Development/Management:
Created a simplified reporting method to track individual performance elements.
Analyzed deficiencies, established corrective planning principles and communicat
ed with staff to set improvement goals and manage
attainment of those goals.
IMPACT: Increased goal attainment while implementing a ranking system to recogni
ze individual contributions.
Product Evaluation:
Participated in a campaign providing marketing materials and attending conferenc
es to increase public awareness of company products. Coordinated with business d
evelopment team to attract new business and expand
existing customer purchases utilizing updated marketing materials. Educated sta
ff on opportunities to expand services and product offerings and instilled a sen
se of pride and ownership in the future of the organization.
IMPACT: Improved knowledge of company business practices and assisted in increas
ing company market share.
EDUCATION
Bachelors Degree - Management of Technology - Southern Polytechnic State Univers
ity - Marietta,GA
Associate Degree - Business Administration - Dekalb College - Lawrenceville, GA

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

UPS Atlanta, GA 2007 - 2010
Operations Manager
Managed daily operations including service elements, production standards, sched
uling, and cost control for 125,000 units and 400 employees; Reorganized subpar
operating facility in less than one year; Implemented a
strategic plan and developed an outline for managing processes; Trained and deve
loped the team to focus on safety first; The operation went an entire year with
out injury and scored 100% on the "Keter" safety audit,
the first time that had ever been attained
UPS Macon, GA 2004 - 2007
Operations Supervisor
Supervised 5 frontline supervisors and 45 hourly employees ensuring that an aver
age of 17,000 units were unloaded and then reloaded onto correct package car for
delivery each day; Resolved issue of operations
missing production goals by an average of 15 points daily; Created a DOP for the
preload operation accounting for every hour by employee; managing production im
provements to attain plan 3 months after implementing
changes;Developed strategic method for shuttling out late volume to extended dri
vers; Created contingency plans for different situations and wrote a manual for
reference during abnormal conditions
UPS Hapeville, GA 2003 - 2004
Operations Supervisor
Managed unloading of containers of packages from airplanes; Responsible for safe
ty regulation and FAA guidelines compliance as well as proper use of all equipme
nt on ramp; Built standard set of documents for 30 day file; Created an audit re
ady file that had multiple checklists to ensure no step was missed and the entir
e gateway was in compliance; Re-designed internal unload and sort methods/proced
ures to ensure maximum efficiency

UPS Doraville, GA 2000 - 2003

Operations Supervisor
Responsible for coordinating 75 employees and 60,000 units to ensure proper sort
ing and loading; dispatched outbound trucks covering all regions of the US. Trai
ned employees to increase quality while maintaining production; Built the number
one running area for 2 years straight receiving visits from upper management; C
reated rate and rank system for employees within the center; System ranked every
employee and gave frontline supervisors a way to communicate results, trends, a
nd progress

CONTINUING EDUCATION
Manager Leadership- Topics include: growing the business, delegation, succession
planning, training, conducting formal training and conducting effective busines
s review meetings
Supervisor Leadership-Topics include: preparation for manager level duties, rev
iew of the principles of business management, POA matrix, corporate structure, e
ffective leadership and conducting training
Package Operations Skills Training-Topics include delivery methods and OSHA regu
lations
Air Management Training- Topics include: FAA regulations, principles of weight &
balance, security compliance,freight forwarding and airline laws
Hub Supervisor Training-Topics include: building successful teams, facilitation,
leadership, ethics, daily operating plans and corporate structure
Supervisor Orientation-Topics include: Review of the code of conduct, business m
anagement, technical speaking and principles of business meetings/review/discuss
ion
Labor Relations Workshop-Topics include: contract negotiations, labor (union) re
lations, policy book, and master teamster national agreement
Hub Training-Topics include: basic principles of hub/warehouse operation, super
vising hourly employees and methods/principles of management