SUMMARY

Executive Profile Executive with over 10 years of quantifiable achievements. Dir

ect management and company development, achieving desired levels of growth. Comb
ine expert visionary, strategic, and tactical financial expertise with strong qu
alifications in all areas of accounting that produce bottom-line results and fin
ancial strength. Instrumental in achieving significant cost reductions and reven
ue/profit improvements through reengineering, team building, training and leader
ship expertise.
WORK HISTORY
General Manager - 2008 to 2009
CPH Mechanical, Portsmouth, NH
Completely reorganized accounting department, ensured standards of performance a
nd qualification for financial personnel, made recommendations concerning busine
ss policy, resource allocation, and strategic planning activities to improve bot
tom-line financial performance, and implemented control and reporting systems to
adequately monitor and provide financial insight into business operations. Prep
ared bid proposals including materials, subcontracted work, construction activit
ies and requirements, and labor.
Facilitated the overhaul of operations; streamlined purchasing procedures reduci
ng inventory without any interruption to daily production of product; implemente
d measures to eliminate duplicate functions and tighten efficiency measures; per
formed direct labor and overhead analysis reducing headcount; instituted procedu
res to maintain vendor relationships to ensure best pricing, appropriate quantit
ies and delivery terms to meet production scheduling requirements, leading to 25
% increase in profit.
General Manager - 2007 to 2008
One Hour Heating & Air Conditioning, Hampton Falls, NH
Designing a specific plan to achieve the budgeted sales and profits. Making sure
that each of the managers are fully trained on the company plan and that they f
ully understand their role and responsibilities in achieving that plan. Meets wi
th managers and staff at least once a week. Holding each manager accountable for
the daily reporting of the key performance factors pertaining to their part of
the total plan and ensuring that any areas that stray off course get immediate f
ocus and attention. Provides on-going technical training. Hold (2) two training
sessions per week one for technical and one for operations. Train, train and mor
e training. Bringing a spirit of vision and leadership to the team, and ensure t
hat the team members are happy, motivated and are working together to achieve th
e plan.
Senior Loan Officer - 2005 to 2007
Fairfield Mortgage, Portsmouth, NH
Identifies and assists prospective clients in the loan application process. Orig
inate loans, pull and assess credit, pre-qualify and submit information to lende
rs and follow-up through the process. Non-conforming, conforming, option arms, F
HA and VA products. Residential, construction and commercial.
Satellite Manager - 2004 to 2005
Gem Plumbing, Hampton Falls, NH 2004 to 2005
Responsible for profit attainment, financial and operational planning, payroll a
nd employee performance. Managed all aspects of the branch including daily opera
tions, fleet usage, equipment purchasing, rental and maintenance, office and fie
ld service staff supervision and training, invoicing and job quotes. Meet with t
echnicians and installers once per week at the minimum, making sure that the tec
hnicians and installers fully understand and are fully trained on their needed c
ontributions to achieve the company plan. Provides on-going technical training.
Implemented higher performance standards for field technicians, and improved ove
rall quality, satisfaction, and customer retention. Met with company representat
ives to determine marketing goals and target markets. Researched, planned, sched
uled and analyzed print advertising campaigns.
Owner/COO - 1999 to 2004
AAA Rooter & Plumbing, Hampton Falls, NH
Assumed full responsibility for the strategic planning, development, operations,
sales and marketing, training, customer service, human resources, administratio
n, and P&L performance. Planned and executed comprehensive marketing strategy t
o successfully ignite growth and profits. Managed market research, forecasting,
budgeting, personnel management, staffing, professional development, product bra
nding, and all other administrative processes. Developed and executed corporate
brand and marketing communications to increase customer acquisition, including p
rint advertising and media buying, sales collateral (brochures, case studies, te
stimonial packets, and trade show exhibits), and Web site content. Developed, i
mplemented, administered and monitored strategic marketing plans, business plans
, branding and trademark strategies. Managed all details of advertising and dire
ct-mail campaigns, including concept development, liaison with print shop and me
dia, and coordination of mailing services.
Manager II - 1998 to 2000
State Liquor Commission, Hampton, NH
Managed daily operation of retail liquor store, including scheduling personnel,
reconciling credit, check, and cash receipts, verifying deliveries, stocking new
merchandise, and replenishing shelf stock. Determined product lines, maintained
inventory levels, managed vendors, designed marketing and sales campaigns, over
saw merchandising, and supervised assistant managers and business services team.
Managed cash flow, prepared bank deposits. Managed day-to-day operations for 18
M revenue generating liqour store. Modified time lines and work schedules accord
ing to company needs. Hired, trained, and supervised 75+ employees. Implemented
the first training program and schedule for commission employees.

District Manager - 1994 to 1998

Leather Loft Stores, Exeter, NH
Provided hands-on sales, marketing, and management expertise while hiring, train
ing, supervising, and motivating a team of 50+ sales representatives. Completed
all facets of retail store management including client relations, training, sche
duling, visual merchandising, sales, marketing, inventory control, employee supe
rvision, and acted as liaison between regional managers, account executives, sta
ff, and other store locations Teamed with marketing and visual departments to en
sure effective merchandising and visual display presentations at store level. Cr
eated and nurtured a well-balanced, diverse, focused team through motivation, le
adership, training, and establishment of sales process as the foundation for bus
iness success. Coordinated, organized, oversaw and participated in career fairs,
including conducting verbal presentations and interviewing with prospective, co
ntract employees.
TRAINING & SEMINARS
* Accounting, Bentley College, Waltham, MA 1995
Sandler Sales Institute, Manchester, NH, 1996
* Construction Trade Business Management & Ownership, PSI - Venvest 2000 to 2004
* Power Performing Technician, Success Academy 2002
* Dispatching for Profits, Success Academy 2002
* Bullseye Marketing, Clockwork Home Services 2002
* Cashflow Catalyst, Clockwork Home Services, Orlando, FL 2004
* Bluechip Recruiting, Clockwork Home Services 2003
Dale Carnage Sales Training 2003
* 2 Millions Dollar Sales Factory, Success Academy 2008
AWARDS OF EXCELLENCE
* Number 1 Sales in the Country , Leather Loft Stores 1994 to 1998. Received Awa
rd 8 times
* Highest Spiffs in the Country , Leather Loft Stores 1995 to 1998. Received Awa
rd 5 times
* TopTrainer, Leather Loft Stores 1997
* Best Ideas , PSI 2000 to 2004. Awards received on 5 out of 6 competitions
* Highest Leads Generated 4 months in a row , Fairfield Mortgage 2005
* Most Loans Closed, Fairfield Mortgage 2005
COMPUTER SKILLS
QuickBooks, MS Works, Lotus, Management Information Systems, MS Office XP (All P
roducts), Quicken, Quark, Windows NT/98/2000/XP/2003, Vista, Point, Peachtree, O
ne Write Plus, ADP Payroll, , Successware21, Pagebuilder, Wix, Maxwell - Estimat
ion Logistics, Retail Software