Christine Bowers

2501 Ivy Drive #16

Oakland CA 94606
(510)385-7155
SKILLS AND EXPERIENCE
Organization:
It has always been my job to organize everything within my sphere of influence:
the forms and paper paths we used, where things physically were stored, how to m
ake things easy to find and more efficient to do, usually with a minimum of supe
rvision, merely being told what the end result was to be.
At Reed Brothers Security I was first Organizer, then Purchaser, then Inventory
Manager and Sales, which covers a wide range of organizational duties such as: o
rdering, receiving, stocking, tracking shipments, billing customers, entering ne
w items into our database and deleting old items, preparing lists for the once-y
early physical inventory count, overseeing the inventory count, customer service
, and training of new employees. There was no particular tracking system in plac
e when I started there, I started ordering and receiving systems, a stock contro
l system, and forms to keep track of these areas.
At both Reed Brothers and R&H Wholesale I was responsible for organizing stock,
forms and supplies on the shelves; I implemented a numbered-bin system which mad
e finding items faster and moving whole lines of stock from one area of the ware
house to another easier. I designed the current year-end Inventory Count system.
I am familiar with both PC's and Macs, using them for Purchasing and Inventory
Control, Internet Research, E-mailing and word processing.
Business Management:
Experience with a full range of retail management such as light bookkeeping, cas
h register, billing, bank deposits, correspondence, and maintaining records.
Training:
I have trained new employees in areas of customer service, sales, stocking, cash
iering, purchasing and maintaining records. I taught inexperienced employees abo
ut many types of products: how they work, and how to sell them. I am routinely c
alled in to take over on sales to customers who are difficult to work with or do
not know how to describe what they want and I have become proficient at steerin
g them towards what will best suit their needs. These skills are useful in setti
ng expectations and defining deliverables for both internal and external custome
rs.

EMPLOYMENT HISTORY
Reed Brothers Security, Oakland, CA October 1982-July 1988, July 1991-Present
Buyer, Inventory, and Sales.
* In charge of display design, inventory, stock organization, purchasing, custom
er contact and data entry.
* Implemented numbered bin stock system that allowed us to track how many of eac
h item we stocked, where to order it, part number, etc. and allowed us to move w
hole areas of stock from one area to another easily. Many of the forms I designe
d are still in use.
* Designed and implemented a tool tracking and repair program.
* Set up many labeled parts kits so that parts were not borrowed from stock item
s and not replaced: these kits do not have any counterparts on the market now an
d could be used by any locksmithing business.
R&H Wholesale Hardware, San Francisco, CA
Order Entry and Data Processing Agent.
* Assisted customers on the phone to define what they needed with little or no i
nformation. The other telemarketers would frequently pass calls to me because I
was good at figuring out what the customer needed or was describing.
* Entered orders
* Printed packing lists, and invoices, pulled, packed and shipped orders.
* Designed and implemented a stock management system that greatly increased prod
uctivity and efficiency.

References available upon request