July 24, 2010

Carly Ratcliff Hicks

7481 Olde Grove Glen
Mechanicsville, VA 23111
(804) 432-4910
ch8b7fe2@westpost.net

To Whom It May Concern:

I have 20 years experience in Marketing, Sales, Customer service, as well as Ope
rations and Administration roles. In this time I've had great opportunities to a
dapt and apply my skills in various industries, which suits my eager and flexibl
e personality. Having supported numerous executives and management personnel wi
th a spectrum of needs, I have developed exceptional communication, organization
al and time-management skills. Some of my other strengths are my ability to lea
rn & retain quickly, multi-tasking, extraordinary computer skills, strong memory
, as well as excellent interpersonal, oral and written skills. In addition to pl
acing importance on follow-up.
Please contact me at (804) 432-4910, at your earliest convenience. Thank you fo
r your time and consideration and I look forward to hearing from you soon.

Sincerely,
Carly Ratcliff Hicks

=======================================================
Carly Ratcliff Hicks
7481 Olde Grove Glen
Mechanicsville, VA 23111
804-432-4910
ch8b7fe2@westpost.net
Objective
To find a position in a stimulating environment allowing full use of my diverse
administrative experiences.
Education
1987 - 1991 Hermitage High School
1991 - 1993 J. Sergeant Reynolds Community College

1993 - 1994 VA Commonwealth University

*Business Administration
Professional Experience
May 2008 - July 2009 Azizi International, Inc. Richmond, VA
Operation Assistant/Customer Support Specialist
*Administratively serviced anticipated 1200 client base daily from customer inqu
iries, order entry & processing, billing & collections, quotes, scheduling of se
rvice calls & preventative maintenance, etc.
*Assisted CFO and Accounts Payable. Trained new A/P employee on processes.
*Responsible for entire Sales team from: quotes, monthly sales reports, customer
presentations, correspondence.
*Developed national account presentations and assisted in implementations of pro
cedures.
*Created databases for tracking of particular projects.
*Special event & seminar planning.
*Responsible for daily & quarterly reports.
*Daily requests from Operations Manager, CFO, CEO & clients, from: spreadsheets,
Internet research, composing RFP"s, conference calls, travel arrangements, expe
nse reports, and PowerPoint presentations.
*Responsible for new client set-up: gathering all essential information for data
base setup, contract administration, rate schedule and vendor assignment.
March 2007-May 2008 I Interactive Offices Worldwide Midlothian, VA
Executive Assistant/Client Support Specialist
*Supported a 40-50-client base daily. Clientele varied from, financial, medical,
mortgage, engineering, retirement advisors, attorneys, tax advising, advertisin
g, construction, and general contracting companies.
*Various Daily requests from clients for: spreadsheets, internet research, compi
lation and delivery of RFI"s for engineering firms, travel arrangements, expense
reports, PowerPoint presentations.
*Responsible for new client set-up: introductions/greetings, questions, services
available from receptionist & myself, etc.
*Event planning, scheduling of boardrooms amongst clients, monthly billing repor
ts sent to main office, responsible for supplies for entire clientele base plus
office needs.
*In addition, my position was responsible for bringing in outside client work: t
his had not been done before in my position.
By initiating contact with The Richmond Times Dispatch this resulted in our comp
any earning an extra $5000 in two weeks.
2004 -2006 Deborah M. Costello, P.C. Richmond, VA
Legal Assistant
*Responsible for filing of Notices, Motions, Petitions, and Decrees for Civil Su
its with various Virginia Courts.
*Coordinated and scheduled hearing and/or trial dates between Ms. Costello, clie
nt, opposing counsel and Court.
* Prepared wills trusts, adoptions, and deeds.
*Reviewed case file to assure all needed items documented for final proof.
*Created database to organize client information.
*Provided support for numerous attorneys with various duties/requests.
*Daily Office manager and administrative duties.
2001 - 2003 QRS, Inc. Richmond, VA
Research Pricing Analyst
*Responsible for cleansing and authenticating data sent from employees in the fi
eld throughout the United States.
*Investigated remote retail chains/stores before using them for research data.
*Created advertisements for hiring supervisory and field positions in numerous s
tates/cities, while managing remotely for
corporate accounts.
*Supported numerous executives with various duties/requests.
*Documented and communicated finalized research information back to Client.
*Created weekly reports and PowerPoint presentations.
1999 - 2001 BluePrint Automation Colonial Heights, VA
Service Administrator
*Responsible for Bids & RFIs, quotes, inquires & orders on behalf of entire cus
tomer base; managing flow through vendors, purchasing, engineering, manufacturin
g and shipping.
*Coordinated all new deliveries, installations, training start-ups and service c
alls.
*Responsible for travel, expense reports, scheduling for service technicians, an
d materials needed for Job.
*Maintained support for entire Service department with various duties/requests.
Worked with AutoCAD to help engineering when needed
*Numerous other services and office manager duties for departments needing my as
sistance. (i.e., shipping, engineering, purchasing, human resources, and recepti
on.)
1998 - 1999 Property Technologies Richmond, VA
Sales and Marketing Administrator
*Designed and coordinated print advertising for regional directories and inter-m
arket publications.
*Coordinated sales expositions and trade shows from beginning to end, including
the design of all advertisement for these events.
*Developed national account presentations and assisted in implementations of pro
cedures.
*Responsible for entire sales team from: quotes, monthly sales reports, customer
presentations, correspondence, and various
othe
r duties.
*Created databases for tracking of particular projects.

References Available upon request

Salary Requirements Negotiable