SHIRELLE M.

JONES
9381 Fairdale Avenue
Jonesboro, GA 30236
Home: 404.935.8003 sj8b97d4@westpost.net
SUMMARY
Diligent, detail-focused professional banker with 17+ years experience in custom
er service and the banking industry. Strong knowledge of Domestic and Internati
onal collection processing in banking operations. Extensive knowledge in backro
om banking operation functions such as clean check collections, balance of accou
nts, auto-drafts, bond/interest coupons, oil& gas leases, research and account m
onitoring. Strong knowledge of interpretation of rates and a variety of loan pro
ducts. Recognized for supporting goals of the branch and department through sal
es and providing patient, compassionate customer service and teller service. De
monstrated ability to identify, research and resolve problems, remain organized
and work well with little or no supervision.
EMPLOYMENT HISTORY
SUNTRUST BANK, Stockbridge, GA 2003-2010
Operations Specialist 4
Assisted manager and/or supervisor; received, reviewed and responded to a varie
ty of specialized Collection functions--domestic checks, balance of accounts, au
to drafts, bond interest coupons, research and account monitoring. Worked with c
onfidential & sensitive documents.
* Streamlined processes involved in mailing correspondence to clients and closin
g of accounts that resulted in cost savings and improved productivity for the de
partment.
* Processed transactions accurately and efficiently in accordance with establish
ed policies.
* Researched and compiled information for processing
* Uncovered customer needs beyond the immediate transaction and successfully tra
nsitioned the customer to the appropriate source to address the need.
* Crossed trained 2 co-workers on my job functions in 2009 & 2010
SUNTRUST BANK, Atlanta GA 1992-2003
Financial Service Representative 4 1997-2003
* Used strong knowledge of rates and different loan and banking products to prov
ide excellent customer service resulting in increased customer retention.
* Efficiently met sales goals as well as supported the goals of the branch/depar
tment.
* Rewarded with monetary bonuses, as a result of successfully meeting goals ever
y month.
* Communicated complex information to clients to make them aware of their option
s and help them assess the relative merits of different plans.
* Processed close of accounts, auto drafts, bearer bonds, bond coupons and clean
check collections.
SHIRELLE M. JONES PAGE TWO
Teller 3 1992-1997
* Processed cash and check transactions, performed proactive cross selling, refe
rred clients to specialized bankers, and provided client service.
* Ensured regulatory requirements, such as the Anti-Money Laundering and Bank Se
crecy Act, were adhered to.
* Educated customers about bank services
* Processed treasury, tax, and loan payments; opened new accounts, accepted and
reviewed loan applications.
* Sold official instruments, including cashier's checks, traveler's checks, and
money orders. Provided teller transaction quality and efficiency to customers.
* Provided supervisor with collections of cash, receipts, register tapes, checks
credit card receipts, coupons, and supporting documentation to ensure that all
funds and transactions balanced at the end of shift.
EDUCATION:
Finance Coursework, currently attending online classes
Business Communications, Clayton State College & University Morrow, GA
Campbell High School, Fairburn GA
PROFESSIONAL DEVELOPMENT
AML Training (General) CMP260 Web-based/2010
Client Privacy Training Web-based/2010
Code of Business Conduct and Ethics Certification Overview web-based/2010