Summary

Proactive IT professional with 7 years of support, administration and hardware t

roubleshooting experience. I posses a deep understanding of Windows 2000, XP, Vi
sta and 7, from both the support and implementation perspective, in adition to M
S Office 2003-2010. I am known for my efficiency in carrying out a task with the
least amount of visible impact on the customer, as well as my professionalism w
hen dealing with the customer directly.
Relevant Work Experience
Eisai Pharmaceuticals Inc. - IT Support Technician (December 2007 - Present)
Environment: 1000 Onsite users, additional 400 users via remote support, Windows
2000 Professional, Windows XP Professional, Windows 7, Windows Server 2003, Lo
tus Notes 6.x-8.x, MS Office 2000-2007, Cisco VPN, GWI, Norton GHOST, SCCM, RDP,
TrackerProducts eDiscovery Solutions, Altiris, SMS, Active Directory, SAP, Citr
ix, Real VNC, BES 2.2/4.x
* Responsible for hardware and software support for Levels 1-3
* Responsible for all new hire onboarding, incl. account creation, workstation s
etup and deployment, and user training
* Junior Lotus Notes administration
* Phone support for 1,400 users, both onsite and remote
* Printer\copier support
* Blackberry Device Setup\troubleshooting
* Responsible for all employee terminations from IT-perspective, as well as the
eDiscovery procedure, and the storage and maintenance of over 1,000 retained har
d drives
* Basic network support
* Took the lead in several major company-wide projects, ranging from eDiscovery
process implementation, to mass software migrations, to hardware refreshes
* Primary trainer of new team-members
* Tasked with documenting many of the Service Desk core processes
* Was the Legal dept's IT contact for Litigation support

Radiant Technology LLC. - Home Server Builds\Junior Crestron Technician (Janu

ary 2006 - December 2007)
Environment: Windows XP Professional, RDP
* Developed custom small form-factor computers to act as servers in high-scale h
omes
* Setup servers to act as Internet gateway for Heating\Cooling\Home Automation s
ystems
* Customized computers to run 24\7 in high heat\dust environments
* Was responsible for all maintenance\repair

Steamway Restoration - Manager, IT (January 2006 - December 2007)

Environment: Windows 98, Windows 2000 Pro, Windows XP Pro, MS Office 2000
* Was responsible for diagnosing issues with computers recently affected by wate
r damage, and the repair\replacement of any damaged components
* Responsible for installing GPS tracking units in company vehicles
* Managed Workstations and network of small office (5-10 users)
* In charge of upgrading all office workstations