ROBERT A.

CICELSKI
14374 Surrydale Drive
Dale City, VA 22193
Home: 703-680-0049 Cell: 571-274-7028
rc8d5a24@westpost.net
SUMMARY
Pro-active manager/engineer with a keen ability to anticipate and quickly resolv
e problems. Over 20 years of quality assurance experience in foreseeing and deve
loping opportunities and providing specific direction for both Product Assurance
and Quality Control. Supervised ten successful ISO 9000 third party audits and
one successful complete TL 9000 third party audit, receiving one minor non-confo
rmance.
EXPERIENCE
ELECTRONIC INSTRUMENTATION AND TECHNOLOGY, INC., Sterling, VA
2007 - 2010
EIT ISO 9001:2008 Management Representative
* Present a review of the Quality Management System (QMS) to top management on
a regular schedule, which includes: Results of internal audits performed, Custom
er feedback, Process performance, Status of any outstanding corrective actions,
Preventive Actions and Continual Improvements.
* Perform Internal Audits of the Quality Management System to ensure that the o
utputs of the audits are used to enhance continual improvements and identify pre
ventive actions. As indicated by the five minor non-conformance's identified by
a third party auditor during the last complete QMS audit of EIT's headquarters a
nd two business units.
* Review and approve all of the ISO documents submitted to ensure that they mee
t the ISO 9001:2008 requirements, prior to being placed into Document Control.
ELECTRONIC INSTRUMENTATION AND TECHNOLOGY, INC., Sterling, VA
2005 - 2007
Director of Quality Assurance, ISO 9001:2000 Management Representative
* Directed the daily activities of 17 quality assurance individuals, including
a Quality Control Manager, Quality Engineering Manager and two Quality Assurance
Engineers.
* Reviewed and updated the Quality Management System to ensure complete adheren
ce to the ISO 9001:2000 requirements.
* Maintained an excellent Quality Assurance department whose responsibilities i
ncluded: performing internal audits, maintaining manufacturing process performan
ce, generating preventive actions and continual improvements, soliciting custome
r feedback and ensuring the prompt completion and verification of corrective and
preventive actions.
BENCHMARK ELECTRONICS, INC., Manassas, VA 2001- 2005
Quality Assurance Manager
* Transformed the 1994 ISO Quality System to a fully compliant ISO 9001-2000 Qu
ality System that meets all the requirements in minimum time and costs.
* Added all of the TL 9000 Requirements and Measurements to the ISO System and
achieved registration within four months of starting the transition.
* Managed the efforts of a Quality Control Supervisor, Documentation Control cl
erk, a Receiving Inspector and four Line Inspectors.
* Conducted monthly Senior Quality Council meetings attended by the President a
nd management staff to review the Quality System requirements and make improveme
nts.
* Managed the weekly material review board to ensure proper disposition of non-
conforming material. Interfaced with customer source inspectors, audited interna
l departments, and performed audits and source inspection of suppliers.
ALCATEL/NEWBRIDGE NETWORKS, INC., Chantilly, VA 1995 - 2001
Quality Assurance Engineer
* Designed an effective customer service call center reporting system and chair
the department meetings to ensure continuous customer satisfaction.
* Implemented an equipment installation defect reporting system that expedited
the analysis process and provided for corrective and preventive actions.
* Manage the monthly and annual customer satisfaction surveys and provided feed
back assistance to those departments that would need to take corrective actions.
* Perform departmental and vendor audits to ensure compliance to ISO 9001 requi
rements.
* Co-chair the customer/supplier quality meetings and maintain the action regis
ter to ensure all actions were satisfactorily completed.
* Originating member of the TL 9000 Quality Excellence for Suppliers of Telecom
munications QuEST Forum.
* Briefed department managers on the requirements and measurements of TL 9000 a
nd assist them in the on-going efforts of its implementation.
EDUCATION and ACHIEVEMENTS
* Completed the ISO 9001-2000 Quality System Requirements course from Applied Q
uality Systems.
* Certified to the Telephone System Installations Quality Control Auditor cours
e from Telcordia Technologies.
* Certified to the TL 9000 Quality Systems Requirements and Metrics Auditor cou
rse from Excel Partnership.
* University of Maryland (Course of studies: Science, Air Force credited).
* Completed the Effective Facilitator course from American Management Associati
on.
* Certified to the TL 9000 metrics data submission course from Excel Partnershi
p, Inc.
* Graduate of the Air Force Non-Commissioned Officer Academy (Management and Su
pervisory Training).
* Graduate of the Air Force Non-Commissioned Officer Leadership School (Supervi
sor and Leadership Training).
* Working knowledge of computer software for windows Vista, 2000, XP, including
: Microsoft Office: Excel, Word and PowerPoint, as well as Macintosh application
s, Visio and various print shop and photo suites
* Presented the United States Air Force Meritorious Service Award for "Outstand
ing Leadership and Managerial Ability".
* Awarded the United States Air Force Commendation Medal for Outstanding Skill
and Initiative (3Awards).