TRACY R.

ANKRAH
35 Gainscott Lane Willingboro, NJ 08046 (732) 407 - 8629
HUMAN RESOURCES MANAGEMENT EMPLOYEE / LABOR RELATIONS
COMPETENCIES
* PLAN, BUILD, DELIVER STRATEGIC ACTIONS
* POLICY, PROGRAM, PROCEDURE OWNERSHIP
* PROBLEM SOLVING / DECISION MAKING
* FUNCTIONAL LEADERSHIP
* MANAGERIAL PROCESSES
* CONFLICT RESOLUTION
* FINANCE AND ANALYTICAL ABILITIES
* ERISA; EMPLOYMENT / LABOR LAW
* SPOKEN / WRITTEN COMMUNICATIONS
* INTERPERSONAL, ORGANIZATIONAL SKILLS
* COMPUTER USE AND TRAINING
* ABLE TRAVELER

EXPERIENCE
Pioneer Credit Recovery, Inc. Moorestown, NJ 07/08 to 02/10
HUMAN RESOURCES MANAGER
Resolved employees' annual online enrollment concerns for computers by arranging
assistance and notifying employees staff that help would be available to guide
the process reduced feelings of computer intimidation, eased enrollment completi
on and helped management know where employees were, why, and how long they would
be away.
Met staffing objectives and used experience to produce Affirmative Action Plan r
eports. Collected needed employee race and gender data to match with requisition
s and titles Input information into spreadsheets and completed project on time a
llowing Corporate to submit 100 % accurate AAP data.
Applied business and human resource concepts to build and maintain corporate/com
munity relationships; Coached management staff to resolve employee relations iss
ues.
Handled unemployment claims, appeals and hearings.
Created, implemented and facilitated on-boarding training.
Coordinated with external company to approve FMLA, STD and Personal Leaves of Ab
sence.
Communicated benefit updates, revisions, and clarifications to ensure accurate i
nformation flow.
Carried out liaison role between insured and carrier resolving questions and cla
rifying benefits.
Interpreted policies, practices, procedures and provided benefits guidance as ne
eded.
Developed, extracted, reported metrics and produced ad-hoc summary reviews.
Implemented and monitored company-wide HR initiatives.
Responsible for managing day- to- day HR functions.
Sallie Mae Financial, Inc. Mount Laurel, NJ 02/06 to 07/08
HUMAN RESOURCES GENERALIST
Created and maintained employee records; wrote, planned and conducted "on-boardi
ng" programs.
Reviewed claim accuracy and interfaced with 3rd party administrator processing m
edical bills and resolving issues such as diagnostic errors, overpayments, credi
ts due, and prescriptions.
Administered employee cash programs: tuition reimbursement, referral / special
bonus payments.
Cardinal Health, Inc. Edison, NJ 12/99 to 12/04
HUMAN RESOURCES SPECIALIST
Conducted campus recruitment program attending up to 5 fairs per semester.
Planned and handled staffing - posting / advertizing jobs, applicant screening a
nd notification, prepared and extended offers; tracked positions' status to dete
rmine quarterly staffing budget.
Advised, counseled managers and employees regarding personnel, compensation, and
benefits.
CERTIFICATION / EDUCATION
Professional Human Resources SHRM - PHR (earned 2008)
ASSOCIATE DEGREE - Business Administration Essex County College NJ (1999)