Resume For:

JOEL PHILLIPS
516 Downy Meade Drive
Franklin, TN 37064
Work: 615-661-8929, Ext. 108
Cell: 615-244-0111
jp8e0c76@westpost.net
_________________________________________________________________________
LEADER *** SOLUTION PROVIDER *** COMMUNICATOR
Director of Information Technology with twenty-four years of extensive experienc
e providing technical and software development solutions to support a wide varie
ty of corporate and client technology needs. Both internal operations and clien
t installations have been transformed with new state-of-the-art technologies and
network infrastructures for a more competitive and efficient business process.
Trust has been earned while focused on exceptional corporate and customer relat
ions, and excellent communication skills have ensured delivery of successful pro
duct solutions.
CORE COMPETENCIES:
- Management experience for company leadership, decision-making, budgeting, plan
ning, and forecasting
- Management experience for Information Technology leadership
- Management experience for providing effective problem troubleshooting and reso
lution
- Management experience for outstanding customer service relations
- Exceptional communications skills (written, verbal, and presentation)
CONTRIBUTIONS:
- Implemented the design and restructuring of entire network hardware platforms
based on the Microsoft Windows Server and Workstation operating systems, along w
ith Citrix Presentation Server thin clients.
- Implemented network and data security policies to preserve the integrity and p
rivacy of personal data.
- Implemented strategic disaster recovery procedures for data protection against
catastrophic events.
- Spear-headed software development conversions for new levels of competitivenes
s and profitability.
- Structured a unified support department ensuring successful software conversio
ns and deployments.
- Achieved high levels of customer satisfaction from excellent software support
and enhancement offerings.
- Implemented the design and deployment of both internal support and end-user do
cumentation manuals.
EXPERIENCE:
PRACTICE RESOURCE NETWORK, INC. Brentwood, TN
Director - Information Technology 2003 to Present
- Stabilized support department operations and restructured procedures for medic
al software support
- Implemented Data Security policies, Disaster Recovery, and Firewall protection
for corporate data
- Redesigned and deployed network hardware upgrades with Windows Server and Work
station operating system platforms, Citrix Servers, Internet Access Gateways, an
d FTP file transfer servers
- Spear-headed software conversions of medical billing software for current Wind
ows environments
- Implemented electronic claims software upgrades, enhancements, and fixes for t
imely processing/payments
- Created a test system environment and procedures for testing newly developed s
oftware and upgrades
- Coordinated software installation procedures, setup, migration, training, and
post-installation follow-up
- Established cross-training procedures for improved response time from support
team personnel
COMPUTER SYSTEMS, INC. Nashville, TN
President 1990 to 2003
- Set short-term and long-term strategic objectives for company direction and sa
les growth
- Provided strategic business planning and management, budgeting, profitability,
and forecasting
- Managed pre-sales product demonstrations and benefit solutions to customers
- Managed in-house technical and sales training for hardware/software product li
nes sold
- Managed the implementation of new system designs, installations, retrofitting,
support, maintenance, and training for Novell and Microsoft Server/Workstation
based environments
- Liaison between sales, support, and development personnel for client's product
solutions
- Managed sales, support, and development of Medical and Automotive Industry sof
tware
- Managed strong customer relations with post-sales follow-up of customer satisf
action
- Acquired reseller authorization status for Novell, Microsoft, IBM, Hewlett Pac
kard, Oracle, and other leading manufacturers to promote company marketability a
nd profitability
EQUITABLE LOMAS LEASING San Diego, CA
Lead LAN Engineer 1988 to 1990
- Managed staff providing end-user hardware and software support for all corpora
te LANs comprised of 300 workstations and 14 file servers (Novell/Microsoft Netw
orks).
- Managed end-user training implementation for corporate products used.
- Coordinated the execution of activities related to system evaluations, product
testing, new system implementation, upgrades, and troubleshooting.
- Assisted in the design and development of a corporate-wide leasing program wit
h emphasis on end-user requirements.
- Implemented PC workstation to mainframe communication links for satellite offi
ces.
- Designed and implemented a corporate Novell Netware Wide Area Network architec
ture.
- Implemented a VAX mid-frame computing platform to provide Novell Netware for V
MS.
- Coordinated and approved all hardware and software/acquisitions.
EDUCATION:
- MIDDLE TENNESSEE STATE UNIVERSITY Murfreesboro, TN
Bachelor of Science - Double Major in Chemistry/Biology
- COLEMAN COLLEGE La Mesa, CA
Certificate in Computer Electronics Technology
- UNIVERSITY OF CALIFORNIA SAN DIEGO La Jolla, CA
Continuing education classes in "Information Systems"
SPECIAL TRAINING:
- Novell's Service and Support training school for Netware
- Certified Netware Engineer (CNE) program.
- Microsoft MCSE Certification courses
- Napoleon Hill's "Think and Grow Rich" philosophy
- Life
PERSONAL:
- Caucasian, U.S. Citizen
- Excellent health
- Very detail oriented, focused, and driven to succeed
- Personal enjoyments: Music and Aviation