KAREN L.

HENRY
9513 Treymore Dr., Raleigh, NC 27617
Phone: 919-846-2645
Email: kh8e3ebc@westpost.net
As a veteran software developer with 15 years experience in Oracle and SQL, I ha
ve engineered web-based and PC applications with GUI interfaces using a variety
of development tools. I am well versed in all phases of the software life-cycle
(SDLC), and have utilized this knowledge on a variety of projects covering sever
al industries. My strong verbal and written communications skills have enabled
me to build positive relationships with customers. My career documents an abili
ty to learn quickly, act decisively, and produce quality products.
Technology Summary
Databases: Oracle, DB2, MS Access, Informix
Applications: TOAD, SQL Developer, SQL Plus, Microsoft Visual InterDev, Microsof
t Visual Studio, SalesLogix, SmartCatalog, PowerBuilder, Crystal Reports, Micros
oft Access, Microsoft Excel, Microsoft Project, WinSQL, Microsoft Visio, Microso
ft Office
Platforms: Windows, HP-UX, AS400, OS/2
Languages: SQL, PL/SQL, C, Visual Basic, PowerBuilder, NATURAL, HTML, Javascript
, Active Server Pages (ASP), ASP .Net
Professional Experience
Information Analyst - HP Enterprise Services (formerly EDS) 1994-2010
HP/EDS: Deltacom Account 2001-2010
Supported and maintained Deltacom's commissions systems. Executed weekly and mo
nthly processes to calculate commission payments for sales reps and dealers. Fr
om 2006-2010, supported 300+ users of SalesLogix, a customer relationship manage
ment (CRM) application used by Deltacom's sales force. Provided end-user techni
cal support and management reporting. Planned, coordinated, and executed severa
l major database and system upgrades. Customized SalesLogix application to meet
client's needs by adding a number of new windows and data fields.
Significant Accomplishments:
- Designed, developed, and maintained an Oracle database to calculate commission
s payments for Deltacom's sales force. Created web-based reports to allow sales
reps and managers to view their commissions online.
- Coordinated Oracle database upgrades (from 8i to 9i, and 9i to 10g), and sever
al major upgrades to SalesLogix. Created detailed test plans and worked closely
with all affected groups to ensure a smooth migration.
- Produced numerous ad-hoc reports for commissions and management reporting, ext
racting data from an Oracle database. Developed back-end ETL processes in PL/SQ
L to extract data from Deltacom's AS400 billing system and populate Oracle table
s for reporting.
- Designed and implemented a sales hierarchy data model in Oracle, to be used fo
r commissions, management reporting, and tracking changes to Deltacom's sales fo
rce.
- Gathered and assessed requirements from internal business units. Worked close
ly with marketing team to incorporate functionality into SalesLogix for new prod
uct releases. From 2006-2010, provided end-user support for SalesLogix on a dai
ly basis, troubleshooting issues and answering questions.
- Automated previously manual, time-consuming processes; created a web-based ver
sion of an Account Status Report that had been generating 70,000 printed pages p
er month.
EDS: DSIDDOMS Account 2000-2001
Supported a client/server application called DMLSS (Defense Medical Logistics Su
pport System), using PowerBuilder to access an Informix database. Designed, cod
ed, and tested numerous changes to PowerBuilder code, as well as stored procedur
es written in PL/SQL. Performed quality assurance testing to catch problems bef
ore each new version of the code was released to customer sites. Diagnosed and
fixed production problems found at customer sites. Worked closely with team mem
bers in several different locations, coordinating code changes among several tea
ms of developers to ensure consistent functionality across the DMLSS application
.
Significant Accomplishments:
- Converted more than 100 PowerBuilder objects from release 2.0 to 3.0 of the DM
LSS application.
- Developed 11 new reports in PowerBuilder and wrote stored procedures in PL/SQL
to populate the tables containing the data for these reports during the month-e
nd batch cycle.
- Proposed and implemented several new database tables, as well as a number of c
hanges to existing tables.
- Fixed a number of problems arising from the conversion from PowerBuilder 6.0 t
o 7.0
EDS: GMAC Mortgage Account 1997-2000
Designed, developed, and maintained several client-server applications using Pow
erBuilder to access an Oracle database. Designed and developed a PowerBuilder a
pplication called NeLI (New Loan Interface), and participated in all phases of t
he software life-cycle: gathering requirements, developing detailed business and
technical design specifications, and coding major portions of the application,
including three very complex windows that used tab controls. Provided productio
n support for the PowerBuilder application, including creation of executable fil
es and maintenance of back-end processes written in PL/SQL.
Significant Accomplishments:
- Coded windows based on detailed design specifications provided by the customer
. Developed the main reconciliation screen for the CARS application, rated by t
he customer as complexity 10 out of 10.
- Created an application prototype in PowerBuilder with more than 40 windows. P
resented demo of prototype to customers and incorporated their feedback into the
design.
- Created a detailed Y2K test plan for the NeLI application, and ensured that su
fficient testing was done ahead of time that no problems were encountered during
the Y2K transition.
EDS: Virginia Medicaid Account 1994-1996
Produced reports using NATURAL to access an Oracle database, on both Windows and
UNIX platforms. From 1995-1996, led a team of 5-10 people developing over 400
reports in NATURAL. Trained and mentored new team members.
Significant Accomplishments:
- Defined and enforced various reporting standards, such as the use of common re
port headers for all reports and coding standards for NATURAL, that were used by
the reporting team.
- Designed, coded, and tested more than 70 reports.
Sr. Associate Programmer, IBM, Research Triangle Park, NC 1989-1994
Designed, developed, and maintained an OS/2-based application, written in C, to
estimate storage for VTAM, one of IBM's largest networking products. Worked clo
sely with customers during the design phase to ensure that the new program would
meet their requirements.
Education
INDIANA UNIVERSITY, BLOOMINGTON, IN
Master of Science in Computer Science, 1989
UNIVERSITY OF NORTH CAROLINA, CHAPEL HILL, NC
Bachelor of Science in Mathematical Sciences, 1987