Personal Summary

A highly motivated, senior level individual providing extensive Industry experti

se in a professional services environment. Skilled in project management, applic
ations consulting, processing requirements analysis and educating end user's on
software and professional services, in both international and domestic markets.
Professional Experience
Martin-Group, Inc. 2007 - 11/2008
Software Consultant
Provided Project Management and Business Consulting for multiple implementations
.
Duties include:
* Conducts Business Requirements Analysis Studies
* Produces requirements documentation focused around business processes and proc
edures
* Developed and implemented User Acceptance Test methodology
* Sales Consulting assisting in presentations to potential new customers
* Performed Project Management duties, realigning projects and staff
* Reviewed internal process flows and implemented new processes and procedures
Comverse Technology/CSG Systems, Inc. 2002 - 2007
Sr. Sales Consultant / Sr. Business Analyst
Provided product and industry expertise, managing project implementations and as
sisting the Sales Team throughout the Sales cycle.
Duties include:
* Provided product and industry expertise, including product presentations and d
emonstrations to current customer base and potential new clients.
* Coordinated, lead and participated in Implementation Planning and Analysis stu
dies.
* Managed and prepared RFI and RFP responses.
* Participated in business process re-engineering studies and generated recommen
dations including requirements documents, implementation plans, conversion plans
, etc. effectively communicating findings, suggestions and information to the va
rious groups within an organization.
* Managed project implementations for both product upgrades and new installation
s.

IBM Global Services 1991 - 2002

IT Architect / Sr. Business Analyst
* Provided product and industry expertise, managing activities within the sales
cycle.
* Provided input into development and requirement analysis. Job activities inclu
ded product presentations, both domestic and international, and business require
ments analysis.
* Provided product demonstrations and presentations to prospects and clients.
* Established and maintained customer relations with potential prospects, as wel
l as new and existing customers.
* Coordinated and participated in Business Requirements Studies for several Regi
onal Bell Operating Companies, as well as multiple Independent Local and Competi
tive service providers.
* Managed and prepared proposals, RFP and RFI responses, including implementatio
n plans and resource management activities.
* Participated in business process re-engineering studies and generated recommen
dations including requirements, implementation plans, conversion plans, etc. eff
ectively communicating information within the various groups within the organiza
tion.
* Participated in the development and deployment of sales and product materials.
* Provided software and industry expertise to Vesper Communications in Brazil.
* Led business and conversion study and planning project for AT&T Canada.
* Performed Team Lead role for SBC Communications mediation project.
Senior Business Analyst
Client Services / System Test Team
* Product enhancement recommendations, Client consulting and Training and Qualit
y Assurance testing were daily activities carried out within these positions.
* Managed implementation projects for both new customers and customized software
deployments for existing customers. Successfully managed the development and de
ployment of custom software for ITN (Illuminet).
* Participated in in-house course development and delivery to company personnel
in various areas of the software.
* Developed and implemented functional test procedures for the software applicat
ion.
* Provided Quality Assurance testing on new software releases and enhancements,
thus creating a virtual error free environment.
* Participated in the design, testing and deployment of software system for TelM
ex.
* Led a project team in the deployment of software system for the Federated Stat
es of Micronesia (FSM).
* Managed project teams for the installation of software system at MTS (CablePlu
s), leading to a successful implementation of the software, keeping modification
s to a minimum.
* Provided Training and Consulting services to the end-user and delivered in-hou
se training sessions to Company employees.
* Scheduled and managed the Consulting team, initiating and implementing a compu
ter based schedule and revenue projection process.
* Instrumental in developing a departmental method for dispatching and tracking
Customer Support needs.
* Assisted in functional analysis and definition of external requirements for so
ftware enhancements.
Dataflow, Inc. 1980 - 1991
Data Processing / Operations Manager
* Supervised service bureau and in-house computer operations supporting over 30
sites.
* Managed program modifications to all Accounting software packages. Acted as li
aison between Customers and development staff in building modifications and cust
omization to software. Established guidelines for delivery of specific Client da
ta.
* Supervised installation and set up of all terminal cabling and local telecommu
nications lines and equipment.
* Installed and implemented software at Customer sites and provided on-going use
r support.
* Trained users and Customers in all aspects of system operations and functional
ity of all applications.
* Received and scheduled all batch data services with the various departments wi
thin the Company, maintaining and processing a large volume of Client and Compan
y data.
* Managed / supervised various investments and multi-company activities.
* Prepared Financial Statements for Controller and Stockholders.
* Reconciled Bank statements and vendor accounts.
* Prepared all corporate and partnership tax returns and reports.
* Designed and implemented various worksheets and schedules.
Personal
East End Historical District - Board of Directors 2004 - 2008
Galveston Historical Foundation - Board of Directors 2005 - 2007
Clean Galveston - Board of Directors 2005 - Present
The 1894 Grand Opera House - Board of Directors 2005 - Present
Ronald McDonald House - Board of Directors 2006 - 2008
Galveston AIDS Foundation - Board of Directors 2007 - Present

Education & Professional Development

Kenan Invoice Designer 2005
Kenan Fundamentals 2004
Kenan Basics 2004
Signature Selling Methods at IBM 2001
Project Management at IBM 2000
SAP Telecommunications 1999
AcceleratedSAP (ASAP) Methodology (SAP - WB915) 1999
SAP R/3 Overview (SAP - SAP20) 1998
IBM Integrated Customer Management System (ICMS) Unit Team Workshop 1996
NYNEX Training Skills Workshop 1991
B. S. Computer Science, Lamar University, Beaumont, Texas 1979