Judith A.

Hageman
10777 Fallsington Court
Cincinnati, Ohio 45242
Home: 513.745.9286
Cell: 513.300.7457
jh8ef014@westpost.net

HUMAN RESOURCES EXECUTIVE

Highly respected human resource leader providing leadership strategy through gro
wth and change while driving positive business results for major organizations.
Broad based leader with exceptional knowledge and business acumen in diverse in
dustries and markets. Possesses a keen ability to develop winning strategies by
understanding the needs of both internal and external clients and identifying an
d driving significant cost savings efforts. Proven ability to successfully lead
throughout multiple regions within North America. Solid track record and prove
n ability to successfully manage mergers, acquisitions, and rebadges internally
and externally on a consultative basis.

Areas of Strength and Expertise

* Business Partnering
* Assessment of Issues and Risk Mitigation Strategies
* Acquisition, Merger, and Rebadge Expertise
* New Business Pursuits
* Employee/Labor Relations * Relationship Building
* People Management/Team Building
* Labor Market Profiling and Site Selection
* Site and Program Start-ups and Closures
* Healthcare Background
PROFESSIONAL EXPERIENCE
CONVERGYS CORPORATION, CINCINNATI, OH 1994-2010
The global leader in relationship management, employing 70,000 employees worldwi
de.
Director, Human Resources
Drove employee relations strategies for various corporate acquisitions, mergers,
and rebadges throughout North America. Human resources consultant for the cor
porate sales and solutioning groups for new and expanded business attainment. S
uccessfully managed human resources/employee relations throughout the growth of
the company. Built consensus between teams internally and with Fortune 500 corp
orations externally.
* Highly successful business partner between business and resource units within
the corporate and customer management groups of the corporation. Provided win/w
ins in escalated employee relations matters, minimized employment litigation, an
d attained high employee and client satisfaction scores in regional areas of res
ponsibility.
* Demonstrated strong results of 100%-115% of target in the areas of site/progra
m start-ups, closures, and retention, which provided high employee and client sa
tisfaction and low risk mitigation.
* Lead human resource consultant for mergers, acquisitions, and rebadge efforts
which included 18 locations, supported 6 clients, and transitioned 14,258 employ
ees from outside vendors and clients to company. Full responsibility for transi
tion rate of 93%-99.8% of target. Recognized by the corporation for outstanding
business results.
* Human resource consultant of choice to existing and perspective clients, resul
ting in new and expanded business attainment for the past 5 years.
* Human resource expert in the areas of RFPs, RFIs, SOWs, MSAs, and perspective
client presentations. Expertise assisted in results of $130 million total contr
act value of new or expanded business attainment for 2009. Recognized by the co
mpany for outstanding business results.
* Led company site profiling and selections for North America which included ana
lysis of multiple sites and recommendations for preferred sites based on company
favorable criteria. This effort led to the opening of 10 new sites within 3 ye
ars.
* Developed employee relations practices used during site /program closures that
resulted in wins for affected employees, and minimized legal ramifications for
the company.Chaired corporate policy committee. Identified and established poli
cies for current company needs revising/updating policies based on corporate gro
wth and structure.

KENNER PRODUCTS - DIVISION OF HASBRO CORPORATION, CINCINNATI, OH

1979-1994
A leading manufacturer of children's toys.
DIRECTOR, HUMAN RESOURCES

Responsible for directing the human resource functions for both 500 corporate an
d 1300 unionized manufacturing employees concurrently.
* Executed employee relations strategies in conjunction with company leadership
strategies and union contract.
* Experienced in labor relations administration. Served as a member of the comp
any's negotiating team through 3 contract renewals.
* Managed executive, staff, production, and intern recruitment programs successf
ully filling needs for many unique position requirements. These efforts assiste
d in the design and production of the number 1toy line for 3 years.
* Responsibility for production staff payroll costs of $10 million during a fina
ncially tight period for the company staying within budget for 2 consecutive yea
rs.
* Responsible for all company benefit programs. Analyzed high utilization for r
oot cause. Developed and instituted a master action plan which resulted in nego
tiating lower cost policies for employees for 2 consecutive years.
* Developed annual affirmation action plans, and investigated all company EEO ch
arges. Established and enforced policies that reduced the number of claims annu
ally from 20 to 3 in a three year period of time.
* Responsible for talent management at all levels of the organization. Institut
ed gap analysis evaluation process and established career development training.
Additional Experience
Good Samaritan Hospital, Cincinnati, OH
1978-1985
750 bed major trauma center.
Nursing Administrative Manager - Critical Care
Directed the staff of approximately 200 nurses providing acute patient care in a
major trauma center.
* Project Manager for build-out of a twenty-one bed Intensive Care Unit and five
bed Coronary Care Unit.
* Recruited, trained and managed critical care nurses providing specialty patien
t care for coronary and critical ill patients.
* Functioned in the role of Assistant Administrator, providing all non-physician
administration, media coverage, and hospital management during weekends and hol
idays.

Education
B.S., Business Administration, St. Joseph's College, North Windom, Maine
RN, Nursing Diploma, Good Samaritan College of Nursing and Health Science, Cinci
nnati, Ohio
Professional Development
Human Resource Planning for the Competitive Edge - Executive Education, Cornell
University
The Cambridge Forum on Executive Leadership - Harvard University
Putting Leadership Talents Into Action - Gallup Leadership Institute
Interact - Performance Problem Solving for Mangers.