ELIZABETH L.

CIOTTI 860-951-1137
131 Notch Rd. * Granby, CT. 06035 * ec8fa720@westpost.n
et
SENIOR LEVEL HEALTHCARE MANAGEMENT
Tertiary Care Center Facilities / Organizational Leadership / Hospital Economics
Community & Physicians Relations / Evidence-based practice / Consulting
VALUE OFFERED
Advance successful organizational development strategies, increase productivity,
improve operations, and leverage employees' core strengths to achieve highest o
perational standards.
Highly-qualified Healthcare Management Professional offering an approach to ever
yday business problems that balances innovation and discipline. Tactical thinker
with the unique ability to translate big picture vision into detailed action pl
ans and the administrative ability to "get things done". Dynamic leader with in-
depth experience in strategic organizational planning / implementation in roles
that include management, administrative, operations, marketing and sales. Commen
ded for innovative process improvements, dedication, and commitment to excellenc
e.
* Change Management
* Cost / Benefit Analysis
* Organizational Development
* Risk Assessment/ Management * Expense Control
* Strategic Planning
* Policy Development
* Project Management * Process Improvement
* Outcome Measurement
* Patient Access Protocols
* Emergency Preparedness
Corporate Objectives / Strategies / Operations / Leadership
* Proven talent for managing high-volume Transfer Centers, troubleshooting, iden
tifying, and resolving problem areas leading to excellent patient care, improved
customer service, elevated employee morale, and increased productivity.
* Recognized for talent to recruit, train and empower employees to achieve perso
nal and corporate goals, resulting in significant reduction in turnover. Motivat
ional leader with proven ability to quickly build rapport and establish trust wi
th all levels of personnel. "Open-door" communicator.
CAREER NARRATIVE & SELECTED HIGHLIGHTS
HARTFORD HOSPITAL, Hartford, CT; 2007- present
Central Connecticut's leading tertiary medical center and major teaching hospita
l with 7,000 employees. Quality programs recognized for excellence by the Federa
l Government, US News and World Report, Solucient, Blue Cross/Blue Shield and th
e National Cancer Institute.
Manager, Bed Management and Transfer Center
Accountable for providing direction and leadership in 700 bed major tertiary car
e center, including ensuring all procedures related to proper patient placement
and level of care are met. of care. 10 direct reports and $1 million budget. Fir
st level resource to hospital staff, nurses, MDs, and administration in resolvin
g patient placement issues.
* Researched, planned and facilitated development of Transfer Center; developed
optimal workflows, designed processes and protocols, and broadened community awa
reness, increased transfer patients from 100 to over 2000 within one year, and i
ncreased hospital revenues by $23 million. Received Board of Directors Resolutio
n for successful implementation of the Transfer Center
* Drove major internal culture change focused on "one-team" ideology embracing c
ollaboration between all hospital departments.
* Led development of customer service model (with scripting), created tracking/s
upport strategy metrics.
* Established full time bed management department which grew from 1.5 FTEs to 10
FTEs.
* Reviewed and chose Throughput IT systems to include needs assessment, site vis
its, vendor interviews and implementation throughout the organization. Worked wi
th Cleveland Clinic to establish Throughput Dashboard.
* Increased number of flights by Hartford Hospital helicopter service by 20% and
calls to Hartford's ambulance service 25% by integrating services into Transfer
Center.
HARTFORD HOSPITAL, continued:
* Hosted multiple healthcare organizations and delivered dynamic presentations o
n developing successful transfer centers.
* Earned Full Service Award as member of committee that successfully implemented
, organization-wide, white chart covers, resulting in measurable improvement of
ID practices, and reduced chart replacement costs.
* Member of team winning Team of the Year Award for ED design.
DARTMOUTH HITCHCOCK MEDICAL CENTER, Lebanon, New Hampshire; 2001 to 2007
396 bed teaching hospital. New Hampshire's only Level 1 trauma center, major ter
tiary care center for Northern New England, and academic medical center. Interna
tionally renowned and nationally ranked.
Administrative Coordinator On-Site
Responsible for administrative and clinical issues on 20 nursing units. Lead per
son responding to all hospital emergencies. Worked with multiple departments to
facilitate efficient hospital operations and patient-centered care.
Designed Supervised/monitored patient care on Med-Surg units, Critical Care unit
s, and Emergency Department, ensuring standard operating procedures were met.
* Designed and implemented effective organizational administration model for nur
sing supervisor position, clearly defining responsibilities and expectations.
* Key contributor to development of first Rapid Response Team.
* Spearheaded annual nursing supervisor conference affording the opportunity for
gaining insight to providing better patient care, managing nursing staff, and s
treamlining processes. Selected topics and speakers, marketed and hosted event,
bring together up to 75 people to share experiences.
ORLANDO REGIONAL MEDICAL CENTER, Orlando, Florida; 1990 to 2001
581 bed tertiary care hospital, one of central Florida's largest providers of in
tensive and progressive care.
Administrative Supervisor
Coordinated all patient access throughout the Orlando Regional Healthcare System
, air flight team, eight local campuses and other healthcare facilities. Supervi
sed patient care on all nursing units.
* Efficiently managed hospital and corporate staffing pool, including hiring, sc
heduling, evaluation and discipline.
* Worked with EMS officials, doctors, and local hospitals to improve patient flo
w within the organization.
* Designed continuum of care options for managing patient throughput (long term
care units, urgent care centers, admission/discharge units, etc.).
PREVIOUS EXPERIENCE:
Medical Sales Consultant: Successfully Marketed hospital specialty beds product
to healthcare team members, hospital administrators, physicians, nurses and purc
hasing agents.
Critical Care Nurse: Responsible for patient assessment, detection of complicati
ons, and initiation of treatments.
Medical-Surgical R.N.: Provided professional and compassionate care for medical
and surgical patients.
AFFILIATIONS
American Organization of Nurse Executives
Health Care Financial Management Association
American College of Healthcare Executives
EDUCATION
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, Maryland; 2007
Masters in Health Care Administration (MHA)
FITCHBURG STATE COLLEGE, Fitchburg, Massachusetts; 1991
Bachelors of Science - Nursing (BSN)