Ruben T.

Hernandez
646 N. Wrightwood Drive Orange, CA 92869 rh8fcc8c@westpost.net / ruben.hernand
ez@slipstreamsecurity.net 714-643-5334
Information Technology Security Analyst
17 Years in Management Excellent Problem Solving Skills Implements Innovative
solutions
Inspiring Team Leader Crisis Management Highly-Skilled Network Security Expert
CORE COMPETENCIES
Certified Ethical Hacker
MCP
Process Improvement
Network Security
Intrusion Detection Analysis
Security Analyst
Management
Business Administration
Team Leadership
COMPTIA Security +
Gap Analysis
Penetration Testing

TECHNICAL SKILLS
Wireshark
Packetyzer
Snort
Metasploit / Nexpose
NMAP
Perl Scripting
Backtrack
CentOS
SQL server 2000 / 2008
Symantec Backup Exec
SharePoint Designer
Power Shell 2.0 Scripting
SharePoint 2003 / 2007
Trend Micro Scan mail
Visual Basic .NET 2005/2008
Gentran /Lexicom
Microsoft Exchange 2003
Great Plains 7.5 / 10.0
Trend Micro Officescan
Blackberry BES server 4.1
Nessus
Audit Express
Wise Package Studio
Domino 7 Server
Windows 7 Technology
Oracle
Vncserver
Redhat Enterprise AS
Lotus Notes
Fourth Shift ERP system
MAS 200
Microsoft ISA Server 2004/2006
Sophos Anti Virus
Surfcontrol Web Filter
Altiris Security Expressions
MySQL
CAREER ACHIEVEMENTS
Relocated Multiple Data Centers - Cravegames
Upgraded NT domain to 2003 domain architecture - Emtek Products
Designed and managed an effective and efficient schedule for call center support
technicians - Alorica
Invented and patented a business method for in-store advertising - Fuzzylogik Me
dia
PROFESSIONAL EXPERIENCE
IT MANAGER / NETWORK SECURITY Cravegames /SVG Distribution (Fillpointsvg), Irv
ine, CA Mar 2007-May 2010
Provided key decisions for merging network infrastructures; implemented company-
wide Access Control Lists for security and integrity; assured Sarbanes- Oxley co
mpliance when company was publicly traded; employed new technologies to increase
performance and improved return on investments; supplied EDI support including
SQL querying multiple databases and EDI data editing between for Gentran and Dyn
amics Great Plains.
Key Contributions
Network Hardening - Conducted penetration tests using NMAP, Metasploit and confi
gured IDS and Honeypot systems.
Security Analyst - Analyzed Intrusion Detection and Prevention System reports an
d investigated possible threats and vulnerabilities.
Domain Convergence - Upgraded 2003 domain infrastructure to Windows server 2008
architecture and merged multiple domains.
Seasoned Data Center Project Manager - Project managed the relocation of two dat
a centers including hardware relocation, server room
design, power, Telco and Cisco 2811 configurations for MPLS and Internet; config
ured Symbol APs for RFID scanners.
Security Infrastructure Specialist - Designed firewall, Intrusion Detection and
Prevention System network policies; managed security
model for Cravegames and SVG Distribution divisions; implemented SOX compliance
and Change Management procedures.
Helpdesk Manger - Managed helpdesk team using Service Desk Plus software that pr
ovided end user support.
Best IT Practices -Designed and implemented back-up procedure policies and Disas
ter Recovery Policies.
QUALITY ASSURANCE ENGINEER Toshiba America Information System, Irvine, CA Se
pt 2006 - Feb 2007
Microsoft Vista Project
Provided hardware and software debugging; troubleshot Toshibas custom software o
n Microsofts Vista operating system; analyzed Toshibas software and report poten
tial problems to software developers; collaborated with business partners and se
nior technical staff to resolve issues reported in Lotus Notes.
SYSTEM ADMINISTRATOR Emtek Products (Assa Abloy), City of Industry, CA Apr
2005 - Aug 2006
NT Migration Project
Responsible for systems and network administration. Created test lab environmen
ts for training on future projects. Researched, tested and applied a web filter
solution integrating the companys Microsoft ISA 2004 server to put company in co
mpliance with Sarbanes-Oxley. Merged Yale Residential Locks IT infrastructure.
Key Contributions
Improved Systems Infrastructure - Upgraded systems from Microsoft Windows NT to
Windows 2003 server, then utilized group policy
management within multiple organizational units to enforce corporate wide end-us
er policies.
Improved Security - Tested and analyzed multiple anti-virus application solution
s to ensure seamless integration with the companys ERP
system (MAS 200) and domain infrastructure.
Increased Efficiency - Provided a multi-ACD video screen solution that utilized
Toshibas Insight Management ACD software and eight
virtual servers to allow the marketing department to view calls-in-queue in real
-time.
Automated Notification Procedure - Addressed and formulated a network and server
error monitoring solution that immediately notifies
proper personnel via email, SMS or AT&Ts real voice software.
Application Analysis - Analyzed various software applications for possible netwo
rk infrastructure solutions.
TEAM MANAGER Alorica Southwest for D-Link, La Puente, CA Sept 2002 -
Apr 2005
Managed team of 25 technicians and supervised over 200 product support represent
atives. Duties included: interviewing, training, counseling and reviewing employ
ees; monitoring Avayas CMS ACD system; analyzing call center metrics including A
verage Handle Times (AHT), Average Speed of Answer (ASA) and abandon rates. Team
was responsible for providing technical support for over 150 networking and mul
timedia D-Link products, including handling LAN and WAN router issues, supportin
g advanced firewall configurations, providing wireless networking (Wi-Fi), WEP e
ncryption and WPA support.
Key Contributions
Workforce Management - Created an effective scheduling system using weighted Ave
rage Handle Times (AHT) and Average Speed of
Answer (ASA) data. Maintained a static schedule in order to meet and sustain the
service level agreement (SLA).
Team Trainer - Provided new product training, teams curriculum for Level 2 train
ing, customer service and proper logging.
QA Specialist - Provided quality control, actively monitored team members and pr
ovided constructive feedback; assisted QA department;
held weekly calibrations; reviewed CRM logs to improve performance.
EXECUTIVE DIRECTOR Fuzzy Logik Media, Los Angeles, CA Aug 1998 - Sept
2002
Developed strategic business model; accountable for development, operations mana
gement, sales, project development, customer service and marketing campaigns; da
y- to-day operations; recruited and managed shipping and receiving, sales team,
accounting and marketing departments.
Key Contributions
Created a patent-pending Internet Appliance Apparatus for In-Store Media Adverti
sing. Filed December 28, 2000. Foreign filings - PCT/PTO December 28, 2001.
Executive Sales Manager - Implemented and developed sales initiatives and a comp
rehensive employee commission package that
doubled the companys sales income within a year.
Executive Marketing Director - Provided sound design services and engineering te
chniques for artists compact disc releases; published
works and distributed titles to retail locations nationwide; developed marketing
campaigns and analyzed CPM and CPP of advertisements related to marketing campa
igns.
Network Administrator - Designed and implemented network security infrastructure
; configured and maintained workstations and
servers; provided helpdesk support.
PROFESSIONAL TRAINING AND CERTIFICATIONS
EC Council iClass Certified Ethical Hacker
New Mexico, USA
Computer Science Certificate Program
Coastline Community College, Garden Grove, CA
 Visual Basic .Net Programming
Coastline Community College, Garden Grove, CA
Network Security & CISSP Training
Coastline Community College, Garden Grove, CA
Completed coursework for Exchange 2003
Coastline Community College, Garden Grove, CA
Certification in Effective Management
California State University, Fullerton
Certification in Human Resources
Rancho Santiago College, Orange, CA
Microsoft Certified Professional
GMX Networks, Pasadena, CA
Certification in COMPTIA Security +
New Horizon, Anaheim, CA
Completed coursework for MSCE+I and MCSA
GMX Networks, Pasadena, CA