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Bennett Dutch Driver

Madison, AL
(256) 365-2730
NASA s Marshall Space Flight Center, Huntsville, AL (2005-present)
Senior OD Consultant serving NASA s Marshall Space Flight Center s 8400 employees
Diagnosed organizational and team performance with assessments and interviews to
determine root causes resulting in delivering the appropriate level of interven
Consulted with industry experts on best practices resulting in adopting methodol
ogies leading organizations through cultural change activities
Designed and executed effective stakeholder and leadership advocacy communicatio
n plans which aligned strategic development, learning and organizational initiat
Developed, executed and analyzed organizational and team-focused web-based surve
ys which accurately assessed employee training, employee satisfaction with trans
actional change and ability to effectively collaborate.
Facilitated strategic planning meetings resulting in successful alignment of cur
rent functions with desired organizational goals
Provided expertise and coaching to senior leaders and their organizations on inc
orporating technical innovations for process improvement which improved communic
ation and cut costs
Developed, executed and tracked multiple communication and feedback strategies w
hich successfully engaged principal stakeholders
Lead turnaround solutions that resulted in 18 month and 5-year contract extensio
ns in a $3m account
Coached executives and leaders and Project Managers on effective methods which l
everaged their skills in communicating culture change to all levels in the organ
Coached first line managers on communication and political skills which leverage
d their skills in communicating in union environments
Facilitated groups on collaborative strategies to improve creative solutions tha
t increased individual accountability and reduced resistance to buy-in
Facilitated Lean Six Sigma Kaizen resulting in cutting cycle time % in the on-b
oarding process for contractors
Developed Lean Six Sigma charter for Product Design PDR which stream-lined Ares-
X Space Launch Vehicle knowledge capture, lessons learned and knowledge infusion
process resulting in a successful project close-out report requirement
Developed coursework in Social Media, Team Building, Conflict Resolution and Bus
iness Communication increasing employees collaboration across the organization.
Collaborated with functional leads to prioritize and coordinate training plans w
ith appropriate training organizations.
Created and monitored metrics to measure impact of learning and change activitie
s as well as other metrics that monitored the effectiveness of functional organi
Collaborated with functional leads to manage risks and prioritize efforts to eff
ectively increase employee engagement and maintain business performance.
Devised advocacy and training campaigns to decrease organizational resistance in
the adoption of ERP and MIS systems across multiple campuses to inform employee
s and impacted stakeholders of business impacts.
Directed Future State / Present State / Gap Analysis to assess organizational im
pacts of Presidential Management Initiatives SAP implementations on organization
al culture and employees.
Certified NASA Lean Six Sigma Black Belt providing guidance to NASA leadership i
n selecting and prioritizing improvement opportunities.
Gathered and analyzed process data.
Documented opportunity scope, goals and objectives.
Facilitated teams through Lean Six Sigma activities.
Developed and analyze As-Is, Current State, To-Be, and Future State process data
Mentored teams to track and implement solutions.
Captured Return on Investment (ROI) savings.

Millsap Independent School District, Millsap, TX (2004-2005)

Part-time District Information Technologies (IT) Technician serving Millsap ISD s
900 students, teachers and administrators
Performed software installation and upgrades on Windows XP and Virus Prevention.
Performed system installations and configurations, software configuration and di
agnostics to insure data backup and restoration.
Provided cost-saving refurbishments using surplus boards and equipment taken fro
m out of service Compaq laptops.
Completed desktop computer maintenance & repair schedule prior to start of schoo
l year.
Hardware installation and configuration for scanners, printers SCSI/IDE/EIDE har
d drives, and SCSI Cards.
Choragus Consulting (1997-1999 & 2002-2004) Abilene, TX and San Bruno, CA
OD Consultant
Contracted for medical center organizational cultural assessments prior to start
-up activities for Fortune 500 Company to identify leverage points and obstacles
to system integration.
Delivered integrated approach to improve employee attendance by reducing stress.
Developed behavioral interview packet for leadership selection at Fortune 500 Co
Developed, Deployed and Analyzed Online Customer and member satisfaction surveys
for a start-up social networking application.
ARAMARK ServiceMaster Facilities Management Services Director, (1999-2002) San F
rancisco, CA
Organization Effectiveness Coordinator serving California Pacific Medical Center s
5100 employees
Authored and led leadership transition plans to acquaint leaders with staff and
operational concerns.
Co-lead 5-day leadership retreats for 20+ managers and executives using instrume
nted team development methodology (GRIDTM) for professional development.
Conducted assessments for sustained team interventions focused to improve consis
tency in cross-functional relationships and procedures.
Conducted periodic surveys that provided decisional information leading to a 22%
increase in customer satisfaction.
Consultant for reorganization resulting in consolidating three call center help
desk operations by 66% and reducing staff by 17%.
Consulted with management team and supervisors to identify and lead IT and train
ing solutions for trending data analysis.
Created and conducted periodic surveys or assessments to collect and collate dat
a for executive planning and strategic review of results.
Created MS-Access database that systemized and managed training schedules for 50
00+ medical center employees to increase patient service and satisfaction.
Delivered short-term team interventions focused on team successes/deficits to im
prove team or customer relationships.
Designed processes to support, coach or mentor the leadership development of a i
ntegrated business line management team.
Designed reward and recognition campaigns to increase employee morale and focus
behaviors on targeted business outcomes.
Developed communication plans for directors and managers for 17 business unit de
partments for effective program design and service delivery.
Developed communications deliverables such as: mapping employees to appropriate
training role-plays, training tools, process maps and presentations.
Facilitated focus groups with stakeholder participation drawn from executive to
staff level to identify waste and process improvements.
Lead One-on-One coaching meetings to align manager s actions with organization s cor
e values and mission.
Project Manager for 2-year program to upgrade technology and MIS services to tra
ck, report and capture trending data on organizational performance.
Provided collaborative process facilitation for meetings with a variety of purpo
ses to increase customer satisfaction.
Trained employees in supervision skills, safety, computer skills, JIT inventory
control as essential KSAs to improve personal effectiveness.
McMurry University (1996-1997) Abilene, TX
Visiting Instructor of Communication serving McMurry s 1500 students
Developed syllabus, course work, assignments, assessments and performance evalua
tions for freshman through senior level courses to provide effective coaching to
Taught 12 hours and maintained regular office hours to support students on inter
personal communication, group problem solving, group dynamics, public speaking,
mass communication and communication criticism.-
Texas A&M University (1994-1996) College Station, TX
Graduate Assistant and Instructor serving Texas A&M s 50,000 undergraduate student
Public speaking laboratory instructor.
Honors and Awards
Office of Human Capital Peer Award for invaluable contributions to the NASA HR U
niversity Program team
Special appreciation by Center Director for contribution to Marshall Space Fligh
t Center s Consolidated Out-processing Site
Recipient of a combined Eleven NASA Agency and Center Team Achievement Awards fo
r Project Success & Excellence
Process and Assessment Certifications
NASA Certification Lean Six Sigma Black Belt
NASA Certification Lean Six Sigma Green Belt
Certified Scrum Master
Dennison Culture Survey and Dennison 360 Leadership Survey
Organizational Diagnosis with Dr. Sam Kaner
16PF Personality Assessment
NASA 540 Leadership Survey and Debrief Protocol
Group Facilitation Skills with Dr. Sam Kaner
Social Networking Analysis with the Institute for Social Network Analysis of the
Integrated Service Information Systems (ISIS) Train the Trainer with ServiceMast
Whole-scale Change at Cape Cod Institute with Kathie Danemiller
Process Facilitation at Cape Cod Institute with Edgar Schein
Safety Toolkit Train-the Trainer with ServiceMaster
Technical Skills
Microsoft Office Suite with Access, MS Project, Visio, Social Media & Social Net
working applications and web surveys.
Professional Affiliations / Volunteer Activities
Volunteer employee accountability analyst, Marshall Space Flight Center Tornado
Rescue and Relief to reach and account for 100% of Marshall Space Flight Center
civil service employees.
Director, Social Media, Huntsville Alive! Face-to-Face networking events
Volunteer Coordinator and Director, Social Media, Nightmare on Clinton Street an
d Cirque du Freak (City-wide Halloween event)
Board Member, Asbury Counseling Center
Board Chair, Asbury United Methodist Church Singles Ministry
Founder, SNUG (Social Networking Users Group)
Planning Committee, San Francisco Cell for Fast Company s Company of Friends
Featured Presenter, National Association Healthcare Transportation Conference
Invited Lecturer, American Institute of Aeronautics and Astronautics (AIAA), 201
1 Orlando Conference
Co-Presenter, with Dr. Sandra Wells on Leadership for Systematic Organization Ch
ange, Linkage Change 2001 Conference
Founding and Board Member, Huntsville Alive!
Board Member, Bay Area Organization Development Network
Steering Committee, Bay Area Facilitators Guild
Faculty Advisor, McMurry University newspaper
Web Layout Designer, Bay Area Organization Development
Team Member, Network & Collaborate 98 Web Conference
M.A., Speech Communication, Texas A&M University College Station, TX
B.A. Communication, McMurry University Abilene, TX