DORIS PHILPOTT

17021 Jib Sail Court p Cornelius, NC p 28031 p dorisphilpotte@bellsouth.net p 70

4-999-8481

PROFESSIONAL SUMMARY
Results-oriented medical professional with a Phlebotomist Technician certificati
on. Bi-lingual in English-Spanish with exceptional verbal and written communica
tion skills. Excellent ability to service the medical and life insurance indust
ry by assisting with exams for off-site patients and clients in their homes or w
orkplaces on-time and efficiently. Accomplished at building successful partner
relationships to ensure effective collaboration.
QUALIFICATIONS SUMMARY
X Certified Nursing Assistant
X Completed more than 100 hours of clinical work including over 100 blood draws
X Extensive customer relations with various age and culture groups
X Highly trained to collect blood using different types of needles in under 3 mi
nutes
X Self-motivated to consistently perform high quality work and be productive
BUSINESS EXPERIENCE
EXAM ONE, Charlotte, NC 2010 V Present
EMSI, Charlotte, NC
Phlebotomist Technician
X Perform basic paramedic exam to draw blood and other bodily fluids from patien
ts for various testing purposes utilizing safety precautions.
X Manage interviews with the patients during the collection of blood, other bodi
ly fluids, weight, height/body measurements, and other required information by t
he insurance or lab.
X Perform electrocardiograms (EKG) responsibilities by setting up rooms where EK
G tests are going to be performed; greet patients; set up the EKG machine and pe
rform the EKG tests.
X Handle phone calls from patients and doctors for scheduling appointments.
X Maintain effective communication with doctors and nurses and other healthcare
professionals to facilitate proper record keeping and patient care.
X Manage record keeping of patient and insurance information.
X Perform data entry as well as pick up and drop off specimens at identified loc
ations taking safety precautions during the storage and transportation of these
bodily fluids.
X Adhere to the existing laws involving drug testing in order to give accurate i
nstructions to the patient.
X Abide by the laws regulating proper disposal of any tools by being through and
careful at all times to comply with hospitals and laboratories requirements.
SHANKEL LAW FIRM, Charlotte, NC April, 2009 to May, 2010
Case Worker
X Performed a variety of routine duties utilizing bi-lingual communication skill
s (English-Spanish) to assist clients with Social Security and Workers Compensat
ion related matters.
X Managed meetings with clients to obtain information needed to complete require
d documents.
X Processed and documented all client data and forms.
CRUMLEY ASSOCIATES, Hickory, NC 2003 to 2006
Front Office Manager
X Welcomed clients and obtained initial information, personal data through the u
tilization of my bi-lingual communication skills.
X Completed forms, answered high volume of calls and responded to general inquir
ies.
X Translated letters, memos, legal documents and performed typing of forms and l
abels required for this role.
X Retrieved and managed filing of records and documentation.
LUTHERAN BROTHERHOOD NURSING HOME, Hickory, NC 2001 to 2003
Nursing Assistant
X Provided care to a diverse of community of residents by measuring vital signs
and assisting patients with daily living activities.
X Performed translation assistance to Spanish speaking patients through the util
ization of my bi-lingual communication skills.
EDUCATION
2009 Central Piedmont Community College
Certified Phlebotomist
SKILLS SUMMARY
Languages: English and Spanish
Computer Skills: MS Office
NON-PROFIT ACTIVITIES
X Perform voluntary work for non-profit organization I Helped the Kids (www.ihel
pedthekids.org)