____________________PROFILE____________________

Over 12 years of successful sales leadership in startup and expansion situations

. Consistently achieve top rank performance in every position by bringing revenu
es and profits to new heights. Expert in Consultative Selling to C-Level executi
ves and translating technical solutions into compelling investment opportunities
. Strong national account management skills, practiced in transforming vendor/cu
stomer relations to that of a valued business partner. Excellent interpersonal s
kills, able to build and sustain effective customer and partner relationships. A
dditional areas of expertise include:. Business Development . Account & Territor
y Mgt. . Customer Acquisition Strategies . Consultative & Solution Selling. Mark
et & Competitive Analysis . Contract Negotiations
____________________CAREER HISTORY ____________________
2008 - Present - Retail Sales Manager
T-Mobile USA, Elyria OH.
Planned and directed staffing, training, and performance evaluations to develop
and control sales and service programs. Analyzed marketing potential of new and
existing store locations, sales statistics, and expenditures to formulate policy
. Resolved customer complaints regarding sales and service. Inspected premises o
f assigned stores for adequate security exits and compliance with safety codes a
nd ordinances. Represented company at trade association meetings to promote prod
ucts. Conferred with potential customers regarding equipment needs and advised c
ustomers on types of equipment to purchase. Advised dealers and distributors on
policies and operating procedures to ensure functional effectiveness of business
. Reviewed operational records and reports to project sales and determine profit
ability. Conferred and consulted with department heads to plan advertising servi
ces, secure information on appliances and equipment, and customer required speci
fications.
* Planned and implemented targeted sales activities to build and maintain busine
ss, emphasizing value-added services in a market dominated by well-capitalized c
ompetitors.
* Tracking Results
* Time Management
* Territory Development
* Territory Expansion and Maintenance
* Team Building
* Supervision and Training
* Strategic Sales Planning
* Planned and directed staffing, training, and performance evaluations to develo
p and control sales and service programs
* Maintained responsibility for management of in-store promotional activities an
d advertising materials.
2004 - 2008 - Director of Mortgage Sales & Marketing
The ZRO Group Private Equity Firm, Akron, OH
Developed marketing strategy, based on knowledge of establishment policy, nature
and market, and cost and markup factors. Analyzed business developments and con
sulted trade journals to monitor market trends and determine market opportunitie
s for products. Coordinated promotional activities and shows to market products
and services. Advised business and other groups on local, national, and internat
ional factors affecting the buying and selling of products and services. Conduct
ed economic and commercial surveys to identify potential markets for products an
d services. Planned and directed staffing, training, and performance evaluation
s to develop and control sales and service programs. Directed product research a
nd development. Advised dealers and distributors on policies and operating proce
dures to ensure functional effectiveness of business. Conferred and consulted wi
th department heads to plan advertising services, secure information on applianc
es and equipment, and customer required specifications.
* Analyzed productivity and profitability of key departments
* Contacted customers for support document requests regarding general ledger and
 other module entries
* Conducted research and analyzed competitors' products
* Confirmed and analyzed dividends, interest rates, and maturity dates
* Consistently maintained high profit margins on all projects
* Designed and maintained database to track financial resource usage
* Controlled budgeting, financial reporting, inventory cost, cash management, bu
siness plan development, financial analysis, and capital expenditures
* Conducted market feasibility studies
* Adept in financial analysis, marketing, sales, communications, accounting, aud
iting, banking operations, procedures, administration, problem solving, taxation
, financial planning, and time-management
1997 - 2004 - National Branch Marketing & Mortgage Sales Manager
Charter One Credit Corporation, Akron, OH.
Developed annual strategy for loan marketing activity. Managed staff of 96 mortg
age loan consultants, with portfolio of $800M. Maintained group credit listings
for accounts over $5M. Serviced the credit and non-credit financial needs of exi
sting clients, maintaining a positive relationship to enhance future business. W
orked cooperatively with dealers to maintain account relationships and expanded
market share. Responsible for the purchase of retail sales contracts from dealer
s within growth, loss and yield parameters set by management. Managed all aspect
s of location and cultivation of new deposits and loans. Analyzed the risks and
credit worthiness of accounts with moderate to high exposure. Projected real est
ate cash flows. Supported management team through analysis of real estate and lo
an operations. Interacted with loan officers concerning client financial ability
. Managed all aspects of credit analysis on a daily basis. Assisted project fina
ncial appraisal, risks analysis, and post auditing.
* Monitored performance and projections for real estate assets to forecast undes
irable fluctuations in asset valuation.
* Analyzed financial accounts to provide detailed reports of fiscal health to se
nior management.
* Managed financial bookwork including all bank reconciliations, cash flow state
ments, and projected budgets.
* Improved departmental and executive reporting turnaround time and accuracy thr
ough upgrading and streamlining staff responsibilities and resources.
* Earned reputation for refined ability to attract and maintain solid client rel
ations. Sold Book and transitioned to previous, financial planning roles.
* Demonstrated team spirit by sharing insights, independent research, and knowle
dge with colleagues in need of assistance with calculations, methodology, spread
sheet automation and more.
* Penetrate accounts by educating and up-selling clients on new products.
* Mediated/negotiated special payment terms, restored customer confidence, and p
reserved strong alliances.
* Established a highly productive and motivated team through responsible task de
legation, ongoing encouragement, and active collaboration between staff and mana
gement during quarterly performance appraisals.
____________________LICENSES AND CERTIFICATIONS____________________
Mortgage Lending License
Ohio Division of Financial Institutions
EPA HazMat Certification
U.S. Environmental Protection Agency
IT1 Instructors & Engine Theory License
Sports Car Club of America
____________________CAREER ACHIEVEMENTS____________________
N.A.R.I.
Neighborhood Reinvestment Award
N.B.E.A.
Engineering Design Theory Award
N.H.R.A.
Best Engineered Powertrain Award
____________________EDUCATION____________________
1990 - B.S., Mechanical Engineering
1994 - M.B.A., International Business Management and Marketing
____________________PROFESSIONAL MEMBERSHIPS____________________
Member
Ohio Mortgage Brokers Association, Summit county
Present
Board Member - National Mortgage Bankers Association
Member
International Council of Machine Lubrication
Member
N.B.E.A.

Member
REALTOR

Member
REALTIST

Board Member
N.A.R.I.