CAREER SUMMARY

My specific objective is to obtain employment, where my knowledge and experience

can be best utilized by my employer, to the benefit of the company's objective
and goals. My business knowledge stems from solid experience highlighted by exem
plary performance and superb work ethics. Therefore, I value a position that can
provide me with challenge, continued learning opportunities, advancement, and a
bright future.
SUMMARY OF QUALIFICATIONS
Bachelor of Science in Management Information Systems with over 10 years of prof
essional experience. Able to interface with all levels of an organization, to le
ad projects and to get the job done. Creative, problem-solver, decision maker wi
th excellent communication, presentation, and organizational skills.
TECHNICAL SKILLS
Media Servers and Gateways supported: S8700, S8500, S8300, G350, G650, G700, DEF
INITY G3V6I, V4, V9, V11
Voice Mail Administration: Modular Messaging, Caller Apps, Octel Aria 250/350, I
NTUITY AUDIX V4.4
CMS Supervisor V13, 14
Ehealth for Voice
eCAS * familiar with setting up RSP, and dial-up configurations
IP Softphone
IP Softconsole
IP Agent
Audiolog- screen recording software
AT&T Business Direct
AT&T Route-IT
Verizon Network Tools
Windows 9X, 2000, and XP
Right Fax
Windows 2000 Active Directory
SMS Remote Tools
Windows NT 3.51/4.0 operating system on Dell Servers
Microsoft Office 97, and 2007
Microsoft FrontPage
PC Anywhere
VPN
VNC
Norton/McAfee Anti-Virus
Remedy Help Desk
Centra and NetMeeting to conduct on-line courses
Terminal Server
Visio Technical 5.0
MS Outlook/Lotus Notes
Citrix
Remote Desktop
PROFESSIONAL EXPERIENCE
2007-Current Comdata Network, Inc., Irving, TX 75063
Sr. Telecom Analyst
Support a large call center as well as remote offices for Call Flows, Vectoring,
800 numbers, trunking, ARS, IP Telephony, and CMS reporting related questions a
nd issues.
Project Management: Move remote offices, work with vendor on design and implemen
tation, program translations; work with cable vendor; move phone services.
Maintain phone switch in the Irving office and three other main locations: Check
daily for errors, alarms, firmware updates, cleanup, etc.
Work with various business units on projects, inform of new technology, consulta
tion and daily functions and procedures.
Accomplishments:
Project managed the move of a remote office, and worked with vendor on design an
d implementation of an LSP G350/S8300B server.
Deployed the companies first VoIP Solution with a G700/S8300C with 55 4621 IP Ph
ones.
Redesign of call flows to assure proper routing of calls for the call center.
Configuration changes that were causing faxing issues due to the improper IP-Cod
ec.
2004-2007 Olympus America, Irving, TX 75063
Telecom/Network Specialist
Support the Irving office of approximately 100 employees as well as remote offic
es for IP Telephony, Call Flows, Call Center, MACD's, Vectoring, VDN's, ARS, tru
nking, and desktop support.
Isolate and resolve issues with the PBX, trunks, as well as VoIP related issues.
Provisioning and ordering of services.
Image PC's, join PC's to the domain, install all software and setup the machine
for new hires.
Project Management: Move remote offices, install servers, all switches, order ph
one service, and work with cable vendor to assure office is setup accordingly.
Accomplishments:
Deployed IP Telephony at the Chicago Office, Dallas, and Houston.
Migrated Octel Aria subscribers over to Modular Messaging during our relocation
of our corporate office.
Redesign of call flows for our relocation.
Coordinated with Vendor to move our 800 number services.
1998 * 2004 Safeco Insurance Co. Richardson, TX 75080
Technical Analyst/Trainer/Telecom Analyst
Work with individual business unit managers to provide training on all MS Office
Products, business applications, and customized classes for the individual unit
s. Create student, and reference manuals using MS Word to provide documentation
for the students.
Provide 3rd level support for in-house users on business applications, MS Office
products, Intranet/Internet, PC and telephony.
Image PC's, join PC's to the domain, install all software and setup the machine
for new hires.
Responsible for providing technical support via email and telephone to Broadband
Internet Access users.
Consult with customers on technology issues, special projects, and purchasing re
quest.
Phone switch administration and voice mail administration.
Setup voice mail, stations, and run cross-connects to gain dial-tone.
Run Daily reports on our PBX and Intuity Audix System to determine if a security
breach has occurred and if so initiate proper escalation procedures.
Responsible for all bill coding, invoicing, and approvals.
Accomplishments:
CVO Coordinator (Claims Application) to assure the entire claims department was
migrated and trained over to the new system by the specified date from Home Offi
ce.
Windows 2000 Coordinator for the Region to assure that all business units were u
pgraded and trained by specified date from Home Office.
IBM Leased Laptop Coordinator to assure all laptops are swapped out and returned
within time specifications.
EDUCATION
1988 to 1993 Oklahoma State University Stillwater, Oklahoma
Bachelor of Science, Management Information Systems
Presidentâ s Honor Roll * 2 Semesters
CERTIFICATIONS OBTAINED
A November 2002, Network June 2003, IBM Certified October 2003. ACA-IP Telephony
Implementation March, 2007. ACS-IP Implementation, May 2008, ACA-Call Center, J
uly 08, and ACS-IP Telephony Design, December 09.