SUMMARY OF QUALIFICATIONS

Organized and goal-oriented with more than six years experience in cross-functio
nal project management
Often exceeded performance requirements in the 10 years of work history
Strong knowledge of Wireless industry including history, products, services & co
mpetition
Strong knowledge in Multicultural segments- African American and Hispanic specif
ically
Advanced computer skills include: MS Word, Excel, PowerPoint
EDUCATION
M.B.A, General Business, Centenary College, Hackettstown, NJ 2010 (3.9 GPA)
B.A, Spanish Studies, University of Delaware, Newark, DE- 2000
Trilingual (Read, Write and Speak): English, French and Spanish
PROFESSIONAL EXPERIENCE
Multicultural Marketing Consultant (2007- 2010)
Verizon Wireless Morristown, NJ
Develop and execute comprehensive marketing plans for the multicultural segments
(African American, Asian and Hispanic).
Develop and manage Area-wide programs; responsibilities include contract negotia
tions, creative direction, vendor management, incorporation of enhancements, and
overseeing onsite execution.
Drive revenue growth through data products relevant to the multicultural segment
s.
Create programs to reduce churn and increase loyalty within the segments.
Work with cross-functional and Regional teams in support of National programs.
Develop weekly and monthly reporting to track performance against budget and gro
wth in the segment.
Event marketing expertise: Grassroots to major concerts (examples: Akon BHM conc
ert, How Sweet The Sound, Essence Music Festival, Sneaker Pimps, Allianza Soccer
Clinics)
Collaborate with event organizers, concert promoters, advertising/event marketin
g agencies and mixed media; including television, radio, print, and direct mail
to market products.
Work with internal Public Relations team to increase awareness of programs inter
nally and externally.
Track and manage program results to gauge success of marketing programs.
Lead extended multicultural team and manage summer intern. Extended multicultura
l team to include regional segment and product counterparts.
Communicate with Headquarters(HQ) counterparts on program initiatives and result
s. Conversely, filtered information from HQ down to the regional levels.
Present marketing plans to Senior Level Management.
Account Liaison
(2005-2007)
Verizon Wireless- Laurel, MD
Maintained and supported 7 National Strategic Accounts (NSA) each containing a m
inimum of 150 lines to over 10,000 lines. High profile accounts include HIP of N
ew York, Gannett/ USA Today.
Quarterly review of Data Warehouse query for all lines within NSA account deck t
o ensure correct coding, discounts, features, Automatic Payment Options.
Maintained monthly conference calls with Single Point of Contacts (SPOCs) and Na
tional Account Managers (NAMs) to ensure customer needs were met.
Defined, planned, and closed out of all account projects related to account issu
es and requests from SPOCs.
Scheduled and facilitate monthly collection calls.
Reviewed bills with customers, addressed and resolved any concerns or discrepanc
ies.
Worked with cross functional teams to ensure all account needs were met.
Major Accounts Coordinator (2004-2005)
Verizon Wireless Morristown, NJ
Provided national activations to fulfill national equipment needs.
Consolidated invoices and management reporting for corporate clients.
Maintained accounts with a minimum of 200 lines.
Assisted customers by phone with account maintenance and in directing calls appr
opriately.
Assisted account liaisons on fulfilling various projects, and completing expedit
ed orders to satisfy corporate needs.
Customer Financial Service Specialist
(2003-2004)
Verizon Wireless Morristown, NJ
Effectively negotiated and rehabilitate accounts to avoid suspension and reduce
churn.
Researched and located misapplied and/or payments that were not applied.
Listened to internal and external customers; communicated complex information cl
early and concisely.
Resolved customer disputes while keeping best costs and customer satisfaction fi
rst.
Coordinated with team to collect in excess of $1.2 million in revenue per month.
Trained new hires on billing systems and department policies and procedures.
Teller/Customer Service Representative
(2002-2003)
The Bank of New York Fairfield, NJ
Assisted in overseeing the daily tellers operations: proofed the main vault and
ATM, ordered branch cash, troubleshot teller cash system, and opened and closed
operations.
Managed a staff of 8.
Assisted in the sales and marketing of bank products.
Cross-trained staff on new system procedure as well as bank compliance procedure
s.
Analyzed and reported on departmental performance.
Worked closely with Assistant Branch Manager on various bank products and proced
ures.
Office Assistant
(2000-2002)
SOMA New York, NY
Worked directly under the office manager
Assisted in collection of overdue invoices
Dispatched technician staff of 5
Assisted in maintenance of service orders
Fielded all incoming calls
AWARDS
Tireless Wireless Award- Q3 2007 (Launch of BlackBerry World Edition Device)
March Madness Semifinalist- March 2004 (Collection Contest)
REFERENCES
Furnished upon request