CHRISTOPHER PATRICK ALDRIDGE

2991 Kings Glen Trail * Decatur, Georgia 30034

(678) 598-0564 *
IT MANAGEMENT
Highly accomplished Information Technology specialist with 10-plus years experie
nce directing full-scale IT procurement and infrastructure management for leadin
g corporations and renowned universities. Project manager who excels and designi
ng and implementing procedures that support IT equipment maintenance and increas
e ongoing performance. Expert in technical troubleshooting and resolving complex
issues while maintaining strong quality assurance standards. Result-oriented te
am leader and coordinator known for providing outstanding helpdesk service and t
echnical support to improve company operations, reduced costs, and enhance overa
ll efficiency. Areas of expertise:

Tier III Support * Project Development * Software Licensing Management * Quality

Assurance
Database Administration * Process Improvement * Team Leadership * Troubleshootin
g
IT Procurement * Inventory Control * Strategic Planning * Risk Management * Cust
omer Service

TECHNICAL SKILLS
Microsoft OS: 95, 98, NT 4.x Workstation/Server, 2000, XP, Vista, 7 Server 2003,
Server 2008
MS Office: 97, 2000, XP, 3003, 2007, 2010
HTML 1.0b to 3.4, UNIX/LINUX, Programming - DOS Command Line, C++, JAVA, .NET 20
03
VBA for Access 2007, BASIC, Fortran 77, Pascal, Visual Basic, C#
PROFESSIONAL EXPERIENCE
GEORGIA INSTITUTE OF TECHNOLOGY, College of Management, Atlanta, Georgia * 2004-
2010
Lead public university specializing in research and sustainability. College of M
anagement hosts approximately 1,300 undergraduate students, and 350 MBA and 40 P
h.D. candidates.
Computer Support Specialist IV * 2009-2010
Manage and perform all IT procurement functions, including campus requisitioning
, to support ongoing college IT operations. Supervise and maintain equipment fun
ctions to ensure quality standards were consistently maintained. Design and impl
ement inventory control, maintenance renewals, and asset management for IT-relat
ed equipment. Lead software installation and manage licensing requirements. Prov
ide computer support as needed to strengthen IT performance.
Major Contributions:
* Led initiative to transfer inventory track from paper format to barcoded digit
al system with database, which improved accuracy standards and reduced labor cos
ts.
* Implemented technical expertise as Events Technical Coordinator for up to 30 s
pecial events with approximately 400 participants and provided audio, video, and
lighting engineer support.
Computer Support Specialist I and II * 2005-2008
Directed risk management functions and managed inventory control for all IT-rela
ted machinery and operations. Performed IT procurement procedures and maintained
equipment standards. Built software packages and deployed methodology. Oversaw
employee and student start-up and exit process for network resources.
continued...

CHRISTOPHER PATRICK ALDRIDGE * Page 2 * ca95a526@westpost.net

Major Contributions:
* Developed and introduced inventory control system utilizing barcodes for IT pr
ocurements.
* Coordinated with OIT Classroom Support Team and Digital Signage Team to review
and implement new technologies.
Helpdesk Support Specialist I * 2004-2005
Initiated support assistance related to system software and hardware for faculty
, employees, and students. Directed and supervised workflow of incoming trouble
tickets to IT staff to ensure problems were resolved in timely manner and met st
rict quality expectations. Oversaw projects designed to increase helpdesk perfor
mance and execution.
BORDERS BOOKS AND MUSIC, Sterling, Virginia and Atlanta, Georgia * 2001-2004
Leading seller of books, music, and related accessories with 5,000-plus employee
s.
Corporate Sales Representative/Sales Supervisor
Developed and launched programs to promote long-term sales to local schools, bus
inesses, and library systems. Coordinated planning and execution of in-store mul
timedia sales. Designed store level displays and corporate image to drive exposu
re of new releases and targeted merchandise. Managed routine and scheduled month
ly and weekly product change-outs to increase sales opportunities.
Major Contributions:
* Increased sales 12.8 percent for 2003-2004 period through aggressive community
outreach initiative, small-scaled partnerships, and enhanced networking.
* Created and launched program to promote summer reading lists with area schools
and increase sales of specific inventory.

EDUCATION
Bachelor of Science candidate in Computer Science
Mississippi State University, Starkville, Mississippi
PROFESSIONAL DEVELOPMENT
Learning PHP, MySQL (Basic Web Programming)