callclayfirst@yahoo.com • 253-677-4591 (C) / 253-301-2585 PROGRAMMER / ANALYST Solutions-driven IT professional offering 15+ years of success spanning full ran ge of systems analysis, programming, and maintenance across multiple platforms, languages, and environme nts. Well-equipped with B.S. in Computer Information Systems and extensive background in COBOL, ASP, and C/C++ programming and development. Successful in partnering with stakeholders, management, and teams to evaluate ne eds and issues, and develop programs and system enhancements to heighten business performance, cut c osts, and fuel productivity. Organized, take-charge professional with exceptional follow-through ability and detail orientation; able to plan and oversee projects from conception to successful conclusions. Superior communication and interpersonal skills. Regularly noted for customer se rvice mentality and the ability to build relations with executives, managers, peers, users, customers and vendor s. TECHNOLOGIES Operating Systems: Windows, Vista, XP, 2000, MBS-XA, Unix Languages: COBOL, ASP, C, C++, Visual Basic Methodologies: Yourdon Demarco, Chen Merise, OOP Testing Tools: Smarttest, Intertest, Microsoft Visual Studio Professional Testin g Tool Software: Microfocus Workbench, ISPF, VI Editor, Visual Studio Professional RDBMS: DB2, Access, SQL Server, XDB, Rbase 6000 Protocols: 3270 Hardware: 4390, 3381, Various PCs and Laptops Tools: Microfocus Workbench, ISPF, VI Editor, Path Vu PROFESSIONAL EXPERIENCE AFFILIATED COMPUTER SERVICES / XEROX – Seattle, Washington 2008-Present Customer Service Representative: Provide high level support for Verizon Wireless and ACS software, skillfully troubleshooting and resolving complex customer issues. Deliver strategic and use r-friendly technical advice. Key Achievements: Achieved the highest levels of productivity, handling over 400 calls per week. Earned solid reputation for resolving complex issues and providing exceptional c ustomer service. DRIVER – Various Locations 2005-2008 Successfully completed training and provided over-the-road, local delivery, and taxicab driving services for Con-Way Freight, Swift Transportation, and Ace/Checkered Cab/K Street Taxi Companies. ABLE FATHER & FAST CAREFUL SONS MOVING – Auburn, Washington 1999-2005 Website Builder / Administrator / Tech Support: Designed, programmed, administer ed, and maintained company’s website and Microsoft Access Database. Deployed Microsoft ASP 3.0, Javascript, V BScript, ADO, and SQL. Delivered progress reports to stakeholders; and resolved delivery and quality issues. Key Achievement: Credited with driving increased revenues, efficiency, and customer satisfaction by developing/launching corporate website capable of capturing customer data, scheduling moves, generating leads, and printing reports and contracts. CLAY CAMPBELL • PAGE 2 CSC LOGIC – Dallas, Texas 1998-1999 Programmer / Analyst: Analyzed and delivered support, technical and functional r equirements, and design assistance for highly complex development projects. Interviewed business and technical lead ers to gather and clarify business requirements. Deployed Intertest on CICS to efficiently test programs. Implement ed ISPF to analyze and write program changes. Mentored, trained, and motivated junior programmers. Key Achievements: Spearheaded development of program changes, enhancements and bug fixes to height en system performance. Planned and expedited testing processes, consistently completing projects ahead of schedule, under budget, and with superior quality. Noted for pivotal role in reintroduction of extended warranty system; achieved t esting to production a week ahead of schedule and significantly under budget. IT CONSULTANT – Various Locations 1993-1998 Programmer / Analyst: Planned and orchestrated multiple IT/programming projects for diverse client base through consulting firms including Computer People, BEST Consulting, Software Profession als, Reliance Consulting Group, and Abacus Consulting. Performed in-depth analysis of client business requiremen ts, with focus on delivering IT, programming, and development solutions to elevate corporate productivity, effici ency, and financial performance. Crafted new programs to improve existing company applications, and provided test ing, end user support, debugging, and documentation. Key Achievements: Built and cultivated key client relationships, achieving and maintaining highest levels of customer satisfaction. Executed programming in ISPF, Micro Focus COBOL2 Workbench, IMS, CICS, and ED Vi sual Basic 4. Notable Projects: Computer People: Analyzed and programmed FSRB-mandated changes for USBank, and e nhanced State of Oregon’s OMAP batch file update process, slashing batch flow processes by 6.5 hours. Handpicked to train colleagues in the use of Microfocus COBOL2 Workbench. BEST Consulting: Provided high level programming and analysis services for key c lients including La Monts, a local clothing retailer, and Allied Signal, manufacturer of Boeing flight record ers. Software Professionals: Led successful conversion from DIVP to PeopleSoft for Te xas Instruments. Ran script file and transformation script to transfer entire workforce from internal HR sys tem to PeopleSoft; achieved full functionality with initial launch. Won offer of full time employment based upon outstanding performance and exceeding client expectations. Abacus Consulting: Recruited to transform data dictionary definitions into code for conversion from HOSS (handheld sales inventory tracking tool) into HVL and tool used by PepsiCo. Tran slated program specifications into code, and utilized Microfocus COBOL2 Workbench to perform program modifications. Note: Early career history includes role as Programmer/Analyst for Boeing Comput er Services. Won Peer-to-Peer Award for installing Microfocus COBOL2 Workbench onto 3 machines in 1 week vs. typical mon th-long process during previous installations. Captured Reverse Engineering Award for successful transition from COBOL68 to COB OL2. EDUCATION Bachelor of Science, Computer Information Science, City University, Bellevue, Wa shington Certified in COBOL Fundamentals *Willing to Relocate*