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P.O. Box 5253 • Tacoma, Washington 98415 • 253-677-4591 (C) / 253-301-2585
Solutions-driven IT professional offering 15+ years of success spanning full ran
ge of systems analysis,
programming, and maintenance across multiple platforms, languages, and environme
Well-equipped with B.S. in Computer Information Systems and extensive background
and C/C++ programming and development.
Successful in partnering with stakeholders, management, and teams to evaluate ne
eds and issues, and
develop programs and system enhancements to heighten business performance, cut c
osts, and fuel productivity.
Organized, take-charge professional with exceptional follow-through ability and
detail orientation; able to
plan and oversee projects from conception to successful conclusions.
Superior communication and interpersonal skills. Regularly noted for customer se
rvice mentality and the ability
to build relations with executives, managers, peers, users, customers and vendor
Operating Systems: Windows, Vista, XP, 2000, MBS-XA, Unix
Languages: COBOL, ASP, C, C++, Visual Basic
Methodologies: Yourdon Demarco, Chen Merise, OOP
Testing Tools: Smarttest, Intertest, Microsoft Visual Studio Professional Testin
g Tool
Software: Microfocus Workbench, ISPF, VI Editor, Visual Studio Professional
RDBMS: DB2, Access, SQL Server, XDB, Rbase 6000
Protocols: 3270
Hardware: 4390, 3381, Various PCs and Laptops
Tools: Microfocus Workbench, ISPF, VI Editor, Path Vu
AFFILIATED COMPUTER SERVICES / XEROX – Seattle, Washington 2008-Present
Customer Service Representative: Provide high level support for Verizon Wireless
and ACS software, skillfully
troubleshooting and resolving complex customer issues. Deliver strategic and use
r-friendly technical advice.
Key Achievements:
Achieved the highest levels of productivity, handling over 400 calls per week.
Earned solid reputation for resolving complex issues and providing exceptional c
ustomer service.
DRIVER – Various Locations 2005-2008
Successfully completed training and provided over-the-road, local delivery, and
taxicab driving services for Con-Way
Freight, Swift Transportation, and Ace/Checkered Cab/K Street Taxi Companies.
ABLE FATHER & FAST CAREFUL SONS MOVING – Auburn, Washington 1999-2005
Website Builder / Administrator / Tech Support: Designed, programmed, administer
ed, and maintained company’s
website and Microsoft Access Database. Deployed Microsoft ASP 3.0, Javascript, V
BScript, ADO, and SQL. Delivered
progress reports to stakeholders; and resolved delivery and quality issues.
Key Achievement:
Credited with driving increased revenues, efficiency, and customer satisfaction
by developing/launching corporate
website capable of capturing customer data, scheduling moves, generating leads,
and printing reports and contracts.
CSC LOGIC – Dallas, Texas 1998-1999
Programmer / Analyst: Analyzed and delivered support, technical and functional r
equirements, and design assistance
for highly complex development projects. Interviewed business and technical lead
ers to gather and clarify business
requirements. Deployed Intertest on CICS to efficiently test programs. Implement
ed ISPF to analyze and write
program changes. Mentored, trained, and motivated junior programmers.
Key Achievements:
Spearheaded development of program changes, enhancements and bug fixes to height
en system performance.
Planned and expedited testing processes, consistently completing projects ahead
of schedule, under budget, and
with superior quality.
Noted for pivotal role in reintroduction of extended warranty system; achieved t
esting to production a week ahead
of schedule and significantly under budget.
IT CONSULTANT – Various Locations 1993-1998
Programmer / Analyst: Planned and orchestrated multiple IT/programming projects
for diverse client base through
consulting firms including Computer People, BEST Consulting, Software Profession
als, Reliance Consulting Group,
and Abacus Consulting. Performed in-depth analysis of client business requiremen
ts, with focus on delivering IT,
programming, and development solutions to elevate corporate productivity, effici
ency, and financial performance.
Crafted new programs to improve existing company applications, and provided test
ing, end user support, debugging,
and documentation.
Key Achievements:
Built and cultivated key client relationships, achieving and maintaining highest
levels of customer satisfaction.
Executed programming in ISPF, Micro Focus COBOL2 Workbench, IMS, CICS, and ED Vi
sual Basic 4.
Notable Projects:
Computer People: Analyzed and programmed FSRB-mandated changes for USBank, and e
nhanced State of
Oregon’s OMAP batch file update process, slashing batch flow processes by 6.5 hours.
Handpicked to train
colleagues in the use of Microfocus COBOL2 Workbench.
BEST Consulting: Provided high level programming and analysis services for key c
lients including La Monts, a
local clothing retailer, and Allied Signal, manufacturer of Boeing flight record
Software Professionals: Led successful conversion from DIVP to PeopleSoft for Te
xas Instruments. Ran script
file and transformation script to transfer entire workforce from internal HR sys
tem to PeopleSoft; achieved full
functionality with initial launch. Won offer of full time employment based upon
outstanding performance and
exceeding client expectations.
Abacus Consulting: Recruited to transform data dictionary definitions into code
for conversion from HOSS
(handheld sales inventory tracking tool) into HVL and tool used by PepsiCo. Tran
slated program specifications into
code, and utilized Microfocus COBOL2 Workbench to perform program modifications.
Note: Early career history includes role as Programmer/Analyst for Boeing Comput
er Services. Won Peer-to-Peer Award for
installing Microfocus COBOL2 Workbench onto 3 machines in 1 week vs. typical mon
th-long process during previous installations.
Captured Reverse Engineering Award for successful transition from COBOL68 to COB
Bachelor of Science, Computer Information Science, City University, Bellevue, Wa
Certified in COBOL Fundamentals
*Willing to Relocate*