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ANN N. CHAPMAN, ac9670dc@westpost.

net
102 18TH Avenue N. * Jacksonville Beach, FL 32250 * (904) 246-1179
SUMMARY
Looking for work, preferably 25 to 40 hours a week, in an administrative/managem
ent/sales/customer support position.
Skills include: Communication/People skills, Train, Coordinate, Initiate, Organ
ize, Manage, Network.
ACCOMPLISHMENTS
Managed a 38-person team who improved LAN performance, infrastructure support an
d service
quality across a major company campus environment, 4,000 customers, while identi
fying opportunities
for improvement in timeliness and response by help desk coverage which supported
approximately
10,000 remote LAN users. (LAN Local Area Network)
Key member of an IBM client account team that marketed, implemented, and support
ed distributed
and personal systems hardware, software and communications at CIGNA Corporation.
Both CIGNA
and IBM exceeded their plans and objectives.
Member of a 3-person IBM team that sold and implemented a personal computer-base
d office
automation platform for over 30,000 CIGNA employees. A major competitive win.
Project Managed a $120K installation engagement at CIGNA. Managed a team of 40
IBM installers,
communications and systems specialists, as well as customer technicians to deplo
y 600 personal
computer systems and associated software. The project was completed on time wit
h little disruption
to customers.
Executive secretary/administrative assistant to an IBM Branch Manager. Coordina
ted schedules for
senior management team, planned branch meetings and award presentations, arrange
d customer
briefings, kept personnel records updated, prepared internal and external corres
pondence, managed
travel schedules for senior management staff, delegated administrative assignmen
ts across the branch.
PROFESSIONAL EXPERIENCE
SELVA MARINA COUNTRY CLUB, Atlantic Beach, FL 4/07 2/09
Golf Shop Attendant, Retail Sales, Phone Communications
CIGNA CORPORATION, Bloomfield, CT 6/94 7/95
Systems Account Manager for Healthcare Division
LAN Services Manager
IBM CORPORATION, Hartford, CT 1980 1993
Advisory Marketing Support Representative 1988 1993
Account Marketing Support Representative 1985 1988
Marketing Support Representative 1983 1985
Associate Marketing Support Representative 1982 1983
Administrative Assistant/Secretary 1980 1982
Extensive company-sponsored management development training, transformational le
adership, market-driven quality, communication skills, process management, offic
e automation systems, LAN operating systems, consulting and project management.
Administrative/Business education at Katharine Gibbs School, NYC.