David Hollyfield 469 Tallwood Drive, Stone Mountain, GA 30083

david@ugns.net • Home 404-954-1758 • Cellular 404-354-6262

LAN Engineer / Network Administrator / Server Administrator / Helpdesk

Summary
20 years of professional experience in the IT industry. My career began in 1987 as a data entry clerk and
progressed into many other areas. I also began my LAN Engineer / LAN Administrator duties in 1987 as
well with PCNET. I obtained my MCSE credentials when Microsoft first introduced it in 1994 and have
done my best to keep it current through the years. I've worked with just about every LAN topology and
server operating system including Microsoft, Novell, Solaris, and many flavors of Linux. I am also very
familiar with most PC and network hardware. I have a 15 node network in my home as both a production
and test lab including a wireless configuration and broadband xDSL with a server mix of Windows Server
2003, Novell Netware 6.5, and Redhat Fedora Core Linux. I have worked in both small to large enterprise
environments. Everyone has a passion in life, mine as always been IT. When I am not at work I am
usually at home using my lab environment to keep my skills as sharp and current as possible.

Experience

Georgia Department Of Corrections, Atlanta, Georgia 2008 to 2009

Network Security Engineer
Responsible for maintaining network security in a Novell eDirectory environment (Novell Admin),
maintained VPN subsystem including Radius user database & Cisco 3000 VPN concentrator, Also
monitored & maintained WAN MPLS circuits for more than 250 locations throughout the state. Assisted
other engineers with SAN maintenance of Dell/Clarion SANs located both at the data center in Alpharetta
and two downtown locations, assisted CSO with other duties including virus detection & prevention.
Consulted with Novell Engineers on issues relating to Microsoft & Linux servers after original engineer left
the company. Outsourced to IBM in April 2009 and they sent my duties overseas to India on August 1
2009
•One of the two primary DS3 circuits was having issues and became unusable, AT&T was having
difficulty determining problem and I was able to isolate the issue and instruct AT&T technicians on a
solution and had the circuit back to full function in less than 8 hours. Problem was detected at 4:30pm and
I had it corrected by 1am.
•During the IBM outsourcing I was consulted on migrating the existing VPN solution to one of IBM's,
Migrating the SANs, Migrating from Novell eDirectory to Microsoft Active Directory, Microsoft Web Server
administration, and training IBM staff in maintaining the current systems prior to migration.

Triple H Pipeline, Inc., Decatur, GA. 1996 to 2008

Network Administrator
I have been the IT Manager of this small construction company since they got their first PC. and has since
grown to 5 PC's, 2 laptops, and 2 servers with an xDSL connection. I setup the entire infrastructure from
the servers down to the wiring itself.
•Setup & maintained an appliance based VPN connection from the workstations at the "shop" to the
servers at the office.
•Handled all of the setup & issues with Bellsouth regarding the broadband connection.
•Setup the wireless system for the mobile devices including security.
•Setup all networking equipment & services including routers, switches, servers, including web, email via
Microsoft exchange server 2003, DNS, DHCP, in a Windows 2003 Active Directory integrated invironment
etc.
•Trained user when necessary regarding the use of the network, the internet, email, software packages,
etc.
•Handled all troubleshooting relating to the network as well as the individual desktop PC issues with both
hardware and software.
•Monitored the network functionality, availability, throughput, etc. via network monitor tools, so that if there
was a problem I would be notified and could rectify the issues in a timely manner. 98% of the time, as
long as it wasn't a hardware failure, I could repair the problem from virtually anywhere via secure access.
Managed a Windows Server 2003 environment using Active Directory

Georgia Department Of Human Resources, Atlanta, Georgia 2001 to 2004

Micro Systems Support Specialist 1
This position was in the Technical Support Unit of the Office Of Information Technology serving as the
server & network infrastructure group as well as the helpdesk supporting some 27,000 users in an
enterprise environment. Network & Desktop PC troubleshooting. Network administration using Novell
NDS/eDirectory & Microsoft Windows 2000. New desktop PC installations. Installed both local and
network printers, as well as various PC peripherals. Acted as liaison to GTA & DOAS with respect to
connectivity to the state backbone for each of the counties I serviced. DHR consists of may divisions
offices of state government including DFCS, Public Health, Mental Health, Regulatory Services,
Personnel, Financial Services, and others.
•Served 1 year as the field technician/engineer for 6 metro Atlanta counties including DeKalb, Gwinnett,
Fulton, Rockdale, Clayton & Henry in which I handled all network equipment including Cisco routers &
switches, printers, servers, etc. Handled all new installations of hardware & software as well as upgrades.
Supported mainframe connectivity.
•Maintained the HP9000 system consisting of an Oracle Server, and a separate optical storage system
running HP-UX for the Vital Records division of Public Health. Also supported the Public Health Lab in
Decatur, Ga. which is a very secure facility due to the nature of the research, testing and biohazard
materials located on the site.
•Served 2 years at the Departments main office in downtown Atlanta supporting some 2000+ users doing
the same things I did in the field as well as helping others in IT with technical help & advice when needed.
•Participated in the deployment of Novell Zenworks on Netware 6.0 for DFCS state wide which
encompassed 159 counties, some with multiple locations. Also participated with the deployment at the
Atlanta Regional mental hospital. The deployment consisted of replacing the servers via over the wire
migration, replacing the network switches, replacing the old PC's and imaging them. Setting up users and
network printers. This entire project was completed in just over 1 year.
•Researched & implemented the technology and developed the procedure for connecting the Community
Service Boards in the field to the DHR network to interface them with DFCS and Mental Health which was
implemented statewide.
Experience with Citrix Metaframe in a support role of the state-wide enterprise environment.

Computer Magic, Inc., Doraville, Georgia 2000 to 2001

Network Administrator / Engineer
Responsible for the installation, configuration, maintenance & troubleshooting of all workstations and
networking hardware for both the company and its myriad of customers using a variety of platforms
depending on the customers needs including Novell Netware, Microsoft Windows Family of server and
desktop products from Win9x to Server 2003, & Linux.
•Served as the platform integration specialist for customers who had multiple systems that need to work
together as well as independently, I.e. Microsoft & Linux in which sharing common file systems and
authentication methods were needed.
•Implemented VPN solutions for those clients with multiple locations as well as being responsible for all
network security for both the company & its clients.
•Trained fellow employees and customers in the use of various hardware & software as well as proper
use of corporate networks with regard to standing policies as well as state, federal, and local laws were
concerned.
•This company was in financial difficulty when I started & went bankrupt several months later which is why
this job was short lived.

Undergrid Network Services, LLC., Marietta, Ga. 1999 to 2000

Network Engineer
Installed, configured, & maintained configurations of Linux & Windows 2000 as well as network
infrastructure equipment such as routers, switches, servers, etc. for both the company & its clients.
Trained users at client locations as well as office staff when needed.
•Migrated a Microsoft Exchange 5.5 server to 2000. Maintained VPN connectivity between the two offices
via a Linux solution & later a SonicWall appliance was added in. This is also when I was first introduced to
VMware for virtualization and have been using it ever since as well as investigating newer technologies.
•Supervised other employees & outside consultants as needed.
•Assisted management with researching technologies and assessing customer needs.

DRJ Technologies, Stone Mountain, Georgia 1994 to 1999

IT Consultant
Worked as a freelance consultant for many companies across Georgia and Florida. Aside from handling
all day to day administrative duties, I handled all of my clients IT needs ranging from simply building PC's
to complex planning & implementation of network configurations.
•Often trained clients in everything from basic PC & internet usage to basic PC & network troubleshooting
skills which helped save them money on technical support costs.
•On large tasks I would often get sub-contractors assistance and would supervise their activities as
needed.
•I have setup many networks from the ground up using whatever technology was most cost effective for
the customer with the functionality required to perform the tasks demanded of it while maintaining the
flexibility for future upgrades.
•Always documented everything about the network configurations as well as the hardware & software so
that down the line others could maintain the network in my absence.

Credit Bureau Of The South, Inc., Lilburn, Georgia 1987 to 1993

LAN Engineer / Junior DBA
Responsible for all PC's, servers, & networking hardware & software in a peer-to-peer environment as
well as serving as one of the junior programmers adapting & improving the dBase III/IV & FoxBASE+
DBMS systems for the company's changing needs. This was a debt collection agency of very high
volume.
•This was a large collection agency, but with an IT staff of only 5 people so we all shared the work of data
entry, printing & mailing some 50,000 letters a day, running reports some of which took as long as 12
hours.
 Education
Georgia State University, Atlanta, Georgia 1992
B.S., Computer Science
GPA: Studied required courses for a Bachelor's Degree in Computer Science, but left in the middle of my
senior year due to financial constraints and was unable to complete my degree. Have planned to go back
to finish, just as yet have not found the time to do so.

DeKalb Community College (Perimeter College), Decatur, Georgia 1990

Associate, Computer Science
GPA: Started in the fall of 1988 and transferred to Georgia State University in 1990. Studied required
course for a degree in Computer Science to transfer to a 4 year university to complete the work for a
bachelor's degree.

Avondale High School, Avondale Estates, Georgia 1986

H.S. Diploma
GPA: High School

Skills
•Installation & troubleshooting of PC's & networks in a variety of environments including Microsoft
Windows 9.x - Server 2003, Novell Netware 4.x - 6.x
•Installation & Administration of Novell eDirectory Services on Netware, Linux, & Microsoft Platforms.
•Advanced knowledge of many implementations of Linux including SuSE, Mandrake, Red Hat, Fedora, &
others.
•Working knowledge of Sun Solaris and IBM's OS/2
•Very adept with network hardware installation, maintenance, & troubleshooting including switches (both
managed & unmanaged), routers, hubs, etc. of most all topologies & from a variety of vendors including
Cisco, D-Link, Linksys, SMC, & Netgear. Very proficient with wireless implementations, internet
connectivity, VPN's & Security.
•Can effectively install, troubleshoot, & maintain virtually any software that can be installed on a PC or
within a network including productivity, network monitoring, security software, accounting, database, etc.
in most environments.
•Very proficient with most any piece of computer & networking equipment, including PC's, peripherals,
routers, hubs, switches, printers, handhelds, laptops, wireless, etc.
•Very proficient in Legacy systems support
•Excellent Technical Support / Helpdesk skills including training of other IT professionals as well as end
users.
•Excellent written & verbal communications skills, as well as an exceptional typist, & strong people skills.
•Strong Technical Writer & documenter of IT related information
•Limited exposure to Cisco based VOIP installations & configurations. As well as some software only,
internet based VOIP systems.

Affiliations
TechRepublic, Internet Community, 2001. Techrepublic is an organization that caters to the IT
professional. They offer email lists, commentaries, review, tech support, white papers, etc. to its
members. Great research tool.
IEEE, Internet, 2004 to 2005. This is the governing body that determines the standards for electronics,
computing and networking. Great place to research new technologies.

Certifications
MCSE, Microsoft Corporation. Microsoft Certified Systems Engineer
CNA, Novell Inc.. Certified Novell Administrator
LPIC-1, Linux Professional Institute. Linux Certification Level 1
Multiple Certifications, BrainBench, http://www.brainbench.com/transcript.jsp?pid=222768. Brainbench is
a vendor independent Certification Test developer & examiner that offer certifications in multiple areas.
Network+, CompTIA
A+, CompTIA
ITIL Foundation Certification, ITIL. Minimal ITIL Certification

On The Job Training

Netware 5 Administrator Training, State Of Georgia, DHR, Atlanta, Georgia, 2001. Preparing for the
Novell CNA exam
Netware 5 Advanced Administration, State Of Georgia, DHR, Atlanta, Georgia, 2001. Preparing for the
Novell CNE exam

Honors & Awards

Team Award Nominee, Georgia Department Of Human Resources, Atlanta, Georgia, 2003. In recognition
of your exceptional contributions toward the achievement of the agency's / divisions goals and objectives
Certificate Of Appreciation, Georgia Department Of Human Resources, Atlanta, Georgia, 2003. In
recognition of outstanding service to the Georgia Department Of Human Resources, Office Of Information
Technology, Technology Support Unit, DFCS Connectivity Project