Thorsten Geissler

611 Parkmeadow Loop NE

Keizer, OR 97303
503-851-9357
tg978076@westpost.net
MARKETING SPECIALIST
Leveraging financial acumen with creative marketing to attract and retain custom
ers.
Financial professional seeking to combine business analysis expertise with recen
tly obtained degree in marketing. 15 years experience in financial analysis and
customer service complimented by creativity and extensive technical and multimed
ia skills. International background and multilingual fluency particularly well-s
uited for multinational financial services companies.
Research & Analysis
Review & Compliance
e-Business
Business Development
Market Segmentation
Payment Reconciliation
Education and Technical Skills
BBA in Marketing (Summa Cum Laude) 2010
Eastern Oregon University, La Grande, Oregon
Professional Banking Degree 1995
Volksbank Darmstadt Kreis Bergstrasse, Darmstadt, Germany
Technical: Microsoft Word, Excel, Outlook, PowerPoint, and Access.
Apple Pages, Numbers, and Keynote.
MS Windows (various), Apple OSX (various). Internet Explorer, Firefox, Safari.
Multimedia: Apple Aperture, iMovie, GarageBand. Adobe Photoshop, Flash, and Illu
strator. Social media and photography.
Fluent in English and German.
Professional Experience
Oregon Department of Revenue, Salem, OR
1999-present
Administrative Specialist 1 in the Corporation Section, 2003 - present
Enforced Oregon tax law by educating corporations on laws and assisting them wit
h filing tax returns. Communicated with taxpayers to gather and share informatio
n, clarify policies, and determine compliance.
Evaluated data and reviewed documents, procedures, and statutes to determine if
compliance enforcement was required. Resolved disputes with customers and provid
ed education to improve compliance. Examined information from online state datab
ases in order to develop compliance intervention strategies.
Thorsten Geissler Page 2

Administrative Specialist 1 in the Corporation Section, continued

Provided customer service to angry, hostile or difficult individuals in order to
increase compliance. Maintained filing enforcement records and document filing
enforcement
cases. Explained laws and procedures on a regular basis in person, by phone, and
 in writing.
Researched corporations out of compliance with Oregon tax laws. Analyzed non-com
pliant situations and provided technical assistance to improve compliance. Follo
wed established policies and regulations, redesigning work processes as needed t
o meet the changes in interpretation of policies and regulations. Developed proc
edures and revised drafts of administrative rules for appropriate readability an
d consistency of content.
Revenue Agent 1 in Collection Services, 1999 - 2003
Audited business tax accounts and located misapplied payments or errors. Maintai
ned accounts by issuing refunds, transferring funds, or correcting misapplied pa
yments. Updated or waived penalty and interest according to department standards
. Created computer transactions to correct problems and set follow-up action dat
es.
Communicated filing requirements to taxpayers and their representatives. Prevent
ed taxpayers' assignment to the Payroll Tax Unit by assisting them with filing a
nd bringing accounts current. Researched Oregon tax law and gave technical educa
tion or answered complex questions from taxpayers and their representatives or b
anks.
Corrected payroll tax returns that contained errors and processed amended return
s. Analyzed computer generated lists resolving account discrepancies and annual
account reconciliation reports. Determined payment application errors and resolv
ed misapplied payment discrepancies.
Volksbank Darmstadt Kreis Bergstrasse, Darmstadt, Germany
1995 - 1997
Wealth Management
Traded securities, opened new security accounts for customers, informed customer
s of new security offerings, and counseled on investment opportunities. Controll
ed foreign currency limitations and transactions.
Communicated and enforced the procedures, laws, and policies involved in securit
y trading and foreign currency limitations to customers and other employees. Ens
ured bank compliance with appropriate laws and regulations.
Resolved various account discrepancies and collected delinquent accounts. Traine
d new employees and evaluated their performance. Coordinated area employees in
order to transact bank business in an efficient manner. Handled disgruntled clie
nts and employees.