Summary of Qualifications:

Personable, client-focused professional adept in sales and marketing, with solid

technical skills and expertise in developing strong relationships with key deci
sion makers, applying excellent listening skills to assess their needs.
* Experience coordinating events, representing organization in community, and ne
tworking with high-level professionals.
* Demonstrates skill in training others and clearly conveying highly technical i
nformation to nontechnical audiences.
* Background includes data migration, website creation, database maintenance, an
d user support.
Education:
B.S., Sales and Marketing, Concentration: Professional Communications, Purdue Un
iversity, West Lafayette, Indiana 2009
Earned 3rd Place at National Agri-Marketing Convention in 2009
Professional Experience:
United Way of Escambia County, Pensacola, Florida 2010
Resource Manager - First Call for Help
* Maintained database for First Call for Help, free health and human services in
formation and referral call center storing information on more than 450 service
providers.
* Updated individual agency profiles with current information and created new pr
ofiles for additional service providers; entered data such as available resource
s and eligibility requirements, enabling call center staff to make helpful refer
rals.
* Assisted in preparing system for accreditation, restructuring to improve organ
ization in line with national standards.
* Networked with social service agencies across nine counties, establishing rela
tionships with volunteers, staff, and directors through interagency council and
community events; promoted First Call for Help's services via e-mail and phone c
ontact.
* Conducted reporting process on poverty/homelessness levels in area via Excel a
nd created PowerPoint presentations of results, submitting to potential donors;
acquired $10,000 in funding for one report.
* Delivered informational presentations on organization's services to case manag
ers with community agencies on regular basis, including how to use database.
* Provided regular feedback and suggestions to VisionLink, service provider for
database, resulting in improvements such as better public search mechanism.
* Trained new call center employees in using database and developed training man
ual for resource manager position.
* Made updates to Street Survival Guide, 20-page annual publication posted onlin
e and distributed to homeless in area.
Community Database System (CDS) Administrator
* Contributed to major integration of several systems used by United Way into Vi
sionLink platform, facilitating cohesive means to interpret data countywide.
* Created centralized intake forms used by all case managers; sought feedback fr
om users, collaborating in eliminating redundancies while maintaining resemblanc
e to old system.
* Trained volunteers from 65 agencies on new platform in groups of 20, demonstra
ting methods and setting up mock client scenarios; granted security clearance to
those who passed training.
* Staffed help desk, assisting case managers in finding solutions or connecting
them with resources to resolve issues.
* Developed and maintained user-friendly website for First Call for Help; helped
Coordinated Assistance Network create website for local disaster management.
* Interfaced with users, helping them reach resources easily and replacing compl
icated, multi-agency process.
Purdue University Golf, West Lafayette, Indiana 2008-2009
Sales and Marketing Intern
* Planned and promoted events for up to 25 participants, explaining options to c
lients, booking facilities, and overseeing execution of event in cooperation wit
h internal staff and concessions.
* Marketed services through e-mails to local chamber of commerce, as well as thr
ough university-sponsored groups.
Technical Savvy
Databases: CMS, CDS, VisionLink, HMIS Data Management, MS Office, Nortel Communi
cations, Template Design
LinkedIn: www.linkedin.com/in/fayemessenger