HIGHLIGHTS OF QUALIFICATIONS:

Over 25 years of experience in management and personnel development

Highly capable of making and expediting difficult decisions in stressful situati
ons
Effective communicator with multinational people/organizations experience
Led teams of up to 50 people daily; particularly skillful in large, diverse grou
ps
Can-do, personalized style of leadership and customer service
Over 1,500 training/certification hours in Microsoft Windows/Office
Winner of over 20 team/personal awards in last 15 years
Articulate writer and patient listener; validated by 3.93 GPA, BA with Honors
Published author; Military History magazine lauded research and scholarship
Government SECRET security clearance
EMPLOYMENT HISTORY:
Internal Revenue Service (IRS), Collections Division; Apr 2010-Jun 2010; Plantat
ion, FL
Secretary/Admin Assistant
Secretary to the Chief, Collections Division; responsible for 15 people in Group
2500 and all administrative tasks, including bi-weekly payroll. Became profici
ent in daily usage IRS
Unique programs; such as SETR, Entity, ICS, AOIC and more
Utilized skills and processed case files as they arrived daily; receipted and di
spatched mail and correspondence; answered calls and inquiries to properly place
them with the right Case Officer
Alutiiq LLC, Jul 2008-Apr 2010; Al Dhafra Air Base, Abu Dhabi, United Arab Emira
tes
Postal Operations Manager
Responsible for all facets of operations at military post office serving 2K+ pat
rons
Offered full spectrum of services in deployed, austere environment
Major force in Excellent rating received during Mar 2010 Postal Operations Inspe
ction (POI)
Solely responsible for Outstanding rating of Receipt and Dispatch sections durin
g POI
Led team of three in annual processing of 250K pounds of retrograde mail; 150K p
ounds of pro-grade mail and $750 of finance processingclerk account within 1% of
tolerance at all times
General Dynamics, Nov 2005-Jun 2008; Camp As Sayliyah, Doha, Qatar
Mail Room Manager
Served 500+ special operations forces (SOF) personnel at U.S. Central Command
Forward Deployed H.Q.s in Doha, Qatarreceived over 30 unit coins for his efforts
Reorganized processes and training files; improved operations and efficiency
Rewrote continuity binder and validated work load for one person vice two; saved
government $100K in annual personnel costs. Greatly decreased time for new per
sonnel to grasp tasks.
Designed and modified new mail room for future operations; vision based on exper
ience
With contingencies and troop plus-ups forged precise plans and a total cost savi
ngs of $50K
Participated in holiday mailing project for troops in Iraq and Afghanistan; mail
moved
To combat arena via military airensured on-time, Christmas Day delivery of perso
nal parcels
Personally recognized by General Petraeus for outstanding logistical prowess and
savvy
Cotton & Co., CPA, Feb 2005-Oct 2005; Washington, DC
Senior Postal Consultant
Responsible for managing worldwide transition of 130 U.S. embassy mailrooms into
diplomatic post offices (DPO) for U.S. State Department
Networked daily with diplomats, dignitaries, airline managers, and postal offici
als from the U.S. Postal Service, Military Postal Service Agency and foreign nat
ional personnel
Brought five DPOs online during FY 05saved $2 million by decreasing set-up time;
eliminating unnecessary travel expenses and a comprehensive but timely training
program

U.S. Air Force, 2003-05; Spangdahlem Air Base, Germany

Postal Superintendent
Responsible for the daily operations of two separate military post officesled 40
people
Served 15,000 patrons dailyinstallations largest customer service provider at bo
th bases
Responsible for moving 1.3 million pounds of mail annually to points worldwide
Generated/controlled $2.5 million dollars in annual retail sales/postal revenue;
superb accounting
U.S Air Force, 2000-03; Yokota Air Base, Japan
Air Mail Terminal Superintendent
Operated the largest Air Force mail processing facility in the Pacific Rim
Led 80 people in 2 countries at 4 separate postal locations, including 2 interna
tional airports
Moved 30 million pounds of mail annually throughout the world; on-time and withi
n budget
Negotiated contracts and labor agreements with U.S. Embassy, Japanese Nationals,
Thai Nationals and 25 commercial (U.S. and foreign) airlines cargo managersmet
dollar targets
Authored efficiency reports, employee appraisals, job descriptions, and other ma
nagement tools
Directly impacted morale of 300,000 personnel throughout Pacific Region
U.S Air Force, 1996-00; MacDill Air Force Base, Tampa, FL
Superintendent/Office Manager
Led operational/administrative functions for 45 special operations personnel, se
rvices unique
And DoD one-of-a-kind Deployment Cell. Worked all inter-service issues at lowes
t levels
Supported bare-base field operations for U.S. Special Operations Command elite A
rmy Rangers, DELTA FORCE, Navy SEALS and Air Force Combat Controllersforged soli
d reputation
Deployed worldwide 200+ days annuallyfluent in load planning, line haul, food se
rvices, etc.
Managed FY budget of $1 million dollars for O&M and $500,000 for travelprecise a
ccounting
Engineered computer upgrades and connectivity to command classified LAN for all
deployments
U.S. Air Force, 1995-96; Osan Air Base, Republic of Korea
Executive Assistant
Executive assistant to Vice Commander (brigadier general) 7th Air Force, Korea
Corresponded daily with high-ranking U.S. and Korean government officialstactful
, diplomatic
Prepared and controlled National Security-level correspondence for signature/dis
patch
Initiated all travel arrangements, authored itineraries and managed generals cal
endar
U.S. Air Force, 1978-1995 (more administrative/postal/office/management and cour
ier jobs)
EDUCATION:
American Military University, 2008-present
Completed 3 classes towards MA Degree in Military History
3.96 GPA to date
American Military University, 2001-05
BA in Interdisciplinary Studies, With Honors3.89 GPA
June 2005
St. Leo University, 1997-00
AA in Liberal Arts
Air University, 1979-91
AAS in Administrative Management
Air University, 1981-01
7 levels of Professional Military Education (5 in-residence)
REFERENCES:
Available and provided upon request