Michael H.

Fletcher
123 Broken Bridge LN, Platte City, MO 64079
816-858-4941 (Home)
913-633-7801 (Cell)
mf9970e8@westpost.net
SKILLS
* Twenty years experience in TCP/IP communications for LANs and WANs.
* Extensive background in customer service and support.
* Extensive experience and training on a variety of hardware platforms and opera
ting systems
* Practical knowledge of BGP, OSPF, EIGRP, and RIP; familiar with route manageme
nt and manipulation.
* I am skilled in assessing customer needs and applying industry-standard soluti
ons to address them.
* I stay calm during crises to direct problem resolution to minimize customer im
pact.
* Maintain a practical, simple approach to complex network situations.
* Certified Novell CNA and CNE, Cisco CCNA and CCNP, Juniper JNCIA and JNCIP, Mi
crosoft MCSE
EXPERIENCE
Ericsson 10/07 -Present
Network Engineer
* 3rd level routing and switching support for worldwide voice and data TCP/IP ne
twork
* Work with network security team to install, connect, and operate firewall hard
ware and software.
* Provide guidance and backup for Call Center and second level support.
* Support load-balanced web farms using Cisco ACE blades and F5 and software.
* Provide sniffer support to resolve network problems
* Implement VPNs and resolve VPN issues.
* Support Cisco IOS / Juniper JUNOS upgrades
* Assist with design, implementation, and documentation of network elements.
* Analyze network infrastructure; design and implement network improvements.
Federal Reserve Bank of Kansas City
01/00 -7/07
Network Engineer
* Work with customers to design communication solutions to meet project requirem
ents including
* Work with Network Security and Service Providers to install and maintain firew
all hardware and software. Work with service providers to implement WAN VPN solu
tions for Local and Branch offices. Budget, procure and install LAN and WAN equi
pment.
* Direct activities of junior personnel with LAN and WAN systems installation an
d problem resolution
* Provide third level support for LAN and WAN communications issues
* Implemented a new SAN network; responsible for design, budget, procurement, in
stallation and documentation
* Install and test CAT5e and CAT6 cable plant
* Created, installed and maintained a load-balanced web farm using Cisco hardwar
e and software
* Manage TCP/IP networks
* Provide sniffer support to resolve network problems
* Install and maintain server platforms for network tools and monitoring includi
ng; CiscoWorks, CiscoSecure, SolarWinds and Microsoft DNS / DHCP solutions.
Prior to joining the Network Communications team, I was a Novell/Microsoft Serve
r Administrator and the Lead Helpdesk Analyst for the entire district
SYSTEMS PROFICIENCY
Hardware: Cisco, Juniper, Sun, Wirescope, Avaya VOIP, F5, Big IP
Software: Cisco IOS, Juniper JUNOS Microsoft Server, Novell Netware, Sniffer (Wi
re-shark)
EDUCATION
Business Administration/Management Information Systems
Park University, Parkville, MO
3.9/4.0 GPA