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6060 Gallant Place Home: (805) 541-5541
San Luis Obispo, CA 93401 Cell: (805) 431-5008
Operations Executive with over 25 years' diverse telecommunications experience i
n start up, turn around and ongoing situations, dealing with contractors, govern
ment agencies and the public. An effective leader who builds teams by setting g
oals, delegating, coordinating and motivation staff to achieve results. A good b
alance of technical and managerial skills includes:
* Managing high activity organizations, often in change, including instilling a
culture of genuine customer service at all levels that is truly responsive, wher
e urgency and individual responsibility are expected
* Managing diverse financial operations
* Negotiating contracts with contractors, governments, unions, manufacturers and
* Recruiting and developing the right people to insure that all teams have a goo
d balance of technical and people skills
* Marketing services and products to new and existing customers
* Strategic planning including finance, infrastructure and new products.

Edward C. Cuming General Contracting, Arroyo Grande, CA
Project & Contract Manager
* Manage construction projects both residential and commercial.
* Manage contract acquisition & compliance, residential and commercial contrac
ts, with local, state and federal government

CHARTER COMMUNICATIONS, San Luis Obispo, CA 1995 - 2008

VP/General Manager, North & Central CA (2003 -2008)
* Changed culture of 300-person organization from one where customer service was
regarded as just one piece of the operation to one where quality customer servi
ce, at all levels, became the most important factor of the operation
* Managed all financial operations including monthly P & L's, forecasts, and ann
ual budgets of regions both culturally and geographically quite different
* Increased revenues 14% each year in a 3-year period by creating and carefully
managing the business plan. Included launching new products and services and se
lling " bundled" services to existing customers
* Managed introduction of new technologies, products and services into small and
large markets, including the development and implementation of a highly success
ful, comprehensive marketing plan for launch of telephone that resulted in the h
ighest new customer acquisition percentage in company's history
Regional General Manager, Central CA (1998 - 2007)
* Negotiated several contracts between communications companies and unions with
different types of jobs, cultures and negotiating strategies. Not only were ther
e no successful organizing attempts on my watch, there was a de-certification of
a strong union
* Mentored a Cal Poly students in preparation for successfully being admitted to
a very competitive MBA program.
Charter Communications, continued
* Successfully promoted the Charter "bundled" services by using live on air DJ's
in an unscripted and informal manner. Used a popular local news anchor to deve
lop and air a 15-minute infomercial on Charter telephone, and the savings and va
lue of "bundling"
General Manager, Willimantic, Connecticut System (1995 - 1998)
* Changed a very negative to a very positive image, both with the government and
public. Won second longest franchise renewal in state history
* Personally hired and developed dozens and dozens of young men and women into e
ntry-level positions, and then helped them develop into key management positions
UNITED VIDEO CABLEVISION, MA, NH & Southern ME 1986 - 1995
Regional GM
* Integrated acquired systems with different cultures, financial systems, and te
chnical operations into existing corporate structure, establishing myself as the
"go-to-guy" in a company with difficult franchise transfers and/or any union th
reats that surfaced
* Won 18 new cable TV franchises in a very competitive process within 2 years, 2
5 total in 4 years. Managed the new franchises from start-up through customer a
cquisition, including system design, hiring staff and contractors, oversight of
system construction, and marketing and installation of new customers
* Negotiated 50 new cable TV franchises, existing franchises, renewals, and tran
sfers to new owners
* Negotiated hundreds of contracts with building, utility and residential instal
lation contractors who built office buildings
Previous experience included operations, construction and technical positions wi
th American Cable Systems and Adams Russell Cable Television in New England.
B.A. candidate, Eastern Nazarene College, Quincy, MA
Various executive programs and seminars at Washington University, St. Louis, Nor
theastern University, Boston and Salem State College, Salem, Massachusetts.
Boards of Directors
* California Polytechnic State University,
* Cuesta College,
* United Way of San Luis Obispo,
* Morro Bay Chamber of Commerce,
* Literary Council of San Luis Obispo County and the Clark Center for Performing
* California Cable and Television Association
Married with two grown daughters - former paratrooper (101st Airborne) Fort Camp
bell, KY.