Janine L.

Willuski
53 Woodbine Ct
Horsham, PA 19044
jw86bfd4@westpost.net
215-906-2051

Healthcare software professional with over 9 years of experience in Technical Su

pport, Quality Assurance, and Business Analyst areas. Demonstrated career succe
ss supporting and executing operational strategies to promote organizational gro
wth and optimal utilization of existing and emerging technologies.
Summary of Skills
a Microsoft SQL 2005 a MS Office 2007
a PVCS Tracker a Serena Team Track
a Customer Service a Customer Expectation Management
a Business Process Improvement
Summary of Qualifications
a Custom BH Software: eCura Information Product Suite a Customer workflow test p
lan creation
a Documentation of systems defects, modifications, and enhancements a Quality Do
cumentation - Test Scripts, and Test Plans
a Requirements Documentation a" Enhancements, and Modifications a Client Server
and Web-based Application Testing
a In-Depth knowledge of the Software Development Life Cycle (SDLC)

Experience
InfoMC, Inc. (Support Specialist/Business Analyst) July 2008 a" Present
a Technical Support to end-users for custom software (eCura) on a variety of iss
ues.
a Identify, trouble-shoot, and resolve technical problems for assigned customer
accounts.
a Respond to telephone calls, email, and personnel requests for technical suppor
t.
a Replicate, document, track, and monitor bugs to ensure a timely resolution.
a Software upgrades as well as client SQL data management for manual testing of
client configurations.
a Develop temporary alternatives for urgent problems halting clientas Production
environment until a bug fix is tested and released.
a Compile, test and package hot fixes to clients.
a Creation of functional system design specifications for system modifications.
a Execute Factory Acceptance Testing methodologies including smoke tests, functi
onal testing, and integration testing of all software products.
a Regression testing of Source Code Revisions (SCR), Service Packs, and Releases
.
a Creation and maintenance of departmental documentation.
a Manage user acceptance testing with partner clients.
a Perform business assessments to determine a clientas information management ne
eds, and how products and services are best used.
a Provide on-site and off-site consultation to clients to ensure the proper conf
iguration of, and practices regarding, functionality of software products.
a Collaborate with Project Management.
a Provide end-user training as needed.
InfoMC, Inc. (Quality Assurance Specialist) July 2006 a" July 2008
a Execute Factory Acceptance Testing methodologies including smoke tests, functi
onal testing, and integration testing of all software products.
a Regression testing of Source Code Revisions (SCR), Service Packs, and Releases
.
a Execute training methodologies for the training of departmental personnel in t
he latest release of software packages.
a Provide various Quality Assurance related services to Client Services departme
nt.
a Provide technical information systems field experience for the enhancement and
development of all software products and information systems.
a Creation and maintenance of software client training documentation.
a Creation and maintenance of departmental documentation.
InfoMC, Inc. (Support Manager/Quality Assurance) January 2004 a" March 2006
a Directly responsible for providing tactical leadership and management of IT pe
rsonnel supporting multiple software products.
a Designating, managing, coordinating, and scheduling appropriate personnel and
resources to support issues.
a Interface with client project management and account management personnel as n
ecessary to escalate issues of concern arising during the support process and to
formulate and execute strategies to remove delays and obstacles.
a Monitor, evaluate and report upon support process, client status, budgetary co
sts, support team personnel and support issues to the CEO/Executive Team.
a Assist clients with upgrades and maintenance procedures on software products.
a Maintain numerous client databases housed on multiple servers; manage back-ups
and restores.
a Maintain and monitor Helpdesk database.
a Test and notify client base of new Service Packs and Releases.
a Factory Acceptance Testing for all software products.
a Evaluations of subordinates and recommend candidates for promotion.
a Provide counseling as well as evaluate and monitor support team members.
a Perform Release training for employees as well as clients as necessary.
a Working Manager.
InfoMC, Inc. (Support Specialist/Quality Assurance) June 2001 a" January 2004
a Technical Support to end-users for custom software (eCura) on a variety of iss
ues.
a Identify, trouble-shoot, and resolve technical problems for customer base.
a Respond to telephone calls, email, and personnel requests for technical suppor
t.
a Replicate, document, track, and monitor bugs to ensure a timely resolution.
a Software upgrades as well as client SQL data management for manual testing of
client configurations.
a Execute Factory Acceptance Testing methodologies including smoke tests, functi
onal testing, and integration testing of all software products.
a Implement working alternatives for urgent problems halting clientas Production
environment to mitigate customer risk.
a Provide end-user training as needed.
a Regression testing of Source Code Revisions (SCR), Service Packs, and Releases
.
a Creation and maintenance of departmental documentation.

PENN-Friends (Claims Specialist) March 1998 a" June 2001

a Efficient processing of provider/facility claims for services rendered to PENN
-Friends members.
a Verify clientas insurance information and treatment authorization.
a Verify claims edits.
a Utilize excellent telephone technique, answering questions and explaining PENN
-Friends standards and policies to providers, clients and their families regardi
ng claims processing.
a Training new staff on system process, data workflow for claims, authorizations
, provider/member demographics and insurance information verification best pract
ices.
AmeriChoice (Claims Specialist) December 1995 a" March 1998
a Analyze and adjudicate Behavioral Health insurance claims using established cr
iteria for determining appropriate utilization of services while ensuring accura
te and timely processing.
a Respond to and resolve consumer and provider claim issues and concerns, as wel
l as insurance eligibility inquiries.
a Assist in testing a new Integrated Behavioral Healthcare Software System.
Education
Holy Family University (Management/Marketing)
a Bachelor Degree Candidate