DIANE WONG

9726 Westfalen Way

Elk Grove, CA 95757
(916) 714-9726 Home (916) 205-5054 Cell
dw9c3e54@westpost.net

OBJECTIVE
Seeking a management or supervisory position which will fully utilize strong
leadership
abilities, innovative organizational skills and a successful, diverse track r
ecord.
HIGHLIGHTS OF QUALIFICATIONS
a Extremely organized, take-charge professional with exceptional follow-thro
ugh abilities and
excellent team management skills; possesses the initiative and ability to
complete the most
complex assignments, budget management, and projects from concept to succ
essful
completion.
a Self motivated; able to set effective priorities to achieve immediate and
long-term goals and
meet operational deadlines with attention to detail in high-volume busine
ss environments.
a Motivate, develop, and direct staff toward the successful achievement of g
oals, coordinating
the work and activities of self and others. Adept at administration, sta
ffing, timekeeping and
scheduling personnel.
a Developed interpersonal and strong oral and written communication skills h
aving worked
with and assisted a diversity of professionals, customers and staff membe
rs.
a Leads and builds trusted advisor relationships with customers through need
s identification
and using confident communication and presentation.
a A dedicated employee who consistently strives to produce quality work.
a Safety and OSHA conscious and an in depth knowledge of HR and labor relati
ons.
a Highly knowledgeable of the Equal Employment Opportunity process.
a Computer proficiencies: Word Office, Excel.
PROFESSIONAL EXPERIENCE
United States Postal Service
April 1980 a" Jan 2010
Manager, Customer Service
a Successfully managed US Postal Service delivery operations on a daily basi
s. Interviewed,
hired, trained, scheduled, and motivated a team of five supervisors and 1
20 craft
employees. Coached and trained subordinate supervisors to become fully v
ersed in daily
operations. Responsible for monitoring new employeeas probationary perio
d and either
retaining or terminating employee. Conducted daily unit meetings on perfo
rmance and
safety. Negotiated grievances with the local unions; APWU, NALC and NRLC
A.
a Responsible for over 37,000 daily deliveries and the processing and delive
ry of over 900,000
pieces of mail a week. Met production and quality goals outlined by post
al policy and
procedures. Managed and oversaw a fleet of 67 vehicles.
a Monitored and achieving budget goals. Accurately reconciled $250,000.00 s
tamp stock on a
monthly basis. Performed financial and staffing analysis reports daily.
Facilitated audits to
maintain compliance in safety (OSHA), operations and financials.. Served
as Special Event
coordinator for US Postal Service.

DIANE WONG
Page two

PROFESSIONAL EXPERIENCE
(continued)
City of Sacramento, Sacramento, CA
3/1976 a" 4/1980
Account Clerk
a Performed responsible accounting clerical work involving the maintenance o
f financial or
statistical records for the City's centralized accounting system; account
s payable and
accounts receivable as well as control and account verification of a cent
ralized accounting
system. Maintained various ledgers, registers, and journals. Audited in
voices against
purchase orders; researched discrepancies; approved for payment and poste
d to the proper
account, keeping a running balance of encumbrances to the funds in each o
f the accounts.
Reconciled general ledger accounts with various registers. Researched an
d answered
employee and department questions regarding employee salaries and fringe
benefits, the
status of accounts and payments, the proper coding of transactions and ot
her matters.
Prepared a variety of financial statements, costs and statistical reports
. Performed
various routine clerical duties such as typing and filing.
McClellan Air Force Base, Sacramento, CA
Sept 1972 a" Feb 1976
Procurement Buyer
a Managed purchase requisitions. Created and issued purchase orders. Obtai
ned necessary
company/financial approvals for orders. Negotiated pricing on purchasing
requests,
obtained quotes, followed-up on orders and delivery dates. Conducted bid
s and sourcing
events. Utilized procurement card to conduct transactions. Assisted wit
h invoice
reconciliation and goods receipt management. Enforced company policies,
procurement
policies and ensured that audit controls were followed. Performed data a
nalysis and
managed monthly reporting requirements.
EDUCATION
California State University, Sacramento, September 1972 a" 1976
Business Administration Major
Completed 86 units
Attended numerous company Education and Training classes.