SUSAN J.

LINDNER, PSYD, MBA

________________________________________
444 Community Drive, #307, Manhasset, NY 11030 * (516) 627-0234 * susanjlindner@
yahoo.com
________________________________________
Seeking position as:
VICE PRESIDENT/CLINICAL OFFICER/TRAINING & DEVELOPMENT
PROFESSIONAL PROFILE
Accomplished leader possessing strategic business and financial acumen with a pr
oven history of successfully managing programs and staff to excellent outcomes.
Adept at building collaborative relationships with internal and external consti
tuents to create a supportive infrastructure designed to achieve organizational
goals. Combines corporate legal experience, solid clinical skills, and project
implementation expertise with an excellent academic foundation to drive performa
nce with a focus on the bottom line. Strengths include broad-based knowledge of
human resources, solid financial management skills, and an ability to multitask
with ease while ensuring exceptional service and delivery.
CORE COMPETENCIES
* Leadership * Organizational Vision
* Customer Service * Performance Management
* Budget Management * Relationship Development
* Training & Development * Continuous Quality Improvement
________________________________________
EXPERIENCE
York College/City University of New York, Jamaica, NY 2008-present
DIRECTOR OF ORGANIZATION AND COUNSELING/DIVISION OF STUDENT DEVELOPMENT
Leads organizational operations; strategically directs program, finance, and emp
loyee management. Communicates vision and mission throughout the organization; p
romotes high performance in individual roles in support of exceptional service.
* Recognized for creative financing; applies progressive options to retain full
staffing in the face of budget constraints; exercises flexibility to accommodate
workers resulting in a high degree of satisfaction and productivity.
* Manages two budgets with a combined total of $700K while focusing on cost cont
ainment; skilled at streamlining services and eliminating expenses without sacri
ficing quality; identifies and manages funding, grants, and contractual agreemen
ts.
* Envisions the big picture and opportunities for process improvement to achieve
greater efficiency; engages in strategic planning and change management; sets b
enchmarks, assesses outcomes and recommends course corrections as needed to crea
te value and achieve organizational goals.
* Key player on retention and strategic planning committees; submitted a plan ul
timately presented to the president for review.
* Handled challenging employee relations in a diverse union/non-union employee e
nvironment; oversaw performance management and succession planning.
* Accountable for the successful execution of numerous mental, physical, and beh
avioral health programs including disability services, veterans affairs. alcohol
and substance abuse, crisis prevention and intervention, health and wellness, a
nd academic advisement.
The Center for Psychotherapy, Garden City, NY 2003-2007
DIRECTOR OF OPERATIONS / LICENSED STAFF PSYCHOLOGIST
Effectively balanced administrative, operational, and clinical responsibilities;
ensured patients rights to fair and equitable treatment; applied a clinical foc
us using evidence-based treatment modalities and applied behavioral analysis (AB
A).
* Spearheaded business development efforts; assessed opportunities, and created
strategic plans to promote institutional growth and enhanced visibility.
* Leveraged business acumen to address and overcome challenges inherent in organ
izational management; reviewed processes and implemented changes to achieve alig
nment with compliance requirements; forged productive relationships with revenue
generating agencies resulting in improved strategic, operational, and financial
results.
* Contributed broad expertise in treatment modalities honed in a variety of sett
ings to identify areas of improvement, implement solutions, and mentor clinician
s to achieve consistent service excellence.
* Utilized legal experience to play an instrumental role in defending the compan
y in an insurance lawsuit; assisted in organizing documentation and responding t
o pleadings.
* Increased operational efficiency; drove the implementation of an electronic bi
lling and payments system resulting in accurate submission in a timely manner; u
tilized exceptional interpersonal skills to manage relationships with accounts,
referrals, and payers.
The Shield Institute Article 16 Clinic-NYS Office of MR/DD, Flushing, New York 2
005-2006
DIRECTOR OF CLINICAL SERVICES
Oversaw a full range of physical, social, and behavioral service programs; provi
ded complex chronic care management to patients diagnosed with multiple neurolog
ical, cognitive and developmental disabilities. Responsible for an annual $5M bu
dget and quality assurance; developed policies and procedures to harmonize and s
treamline organizational activities.
* Leveraged exceptional multitasking skill to direct fiscal and human resources
at on- and off-site clinical facilities; managed departmental budgets with atten
tion to expenditures and revenue; supervised staff to ensure consistent quality
performance; recruited, monitored, and evaluated contracted program operations.
* Collaborated with the Office of Mental Retardation and Developmental Disabilit
ies, Medicare, Medicaid, and third party billing agencies to ensure service deli
very excellence.
* Recognized the need for improved billing processes; developed and implemented
clinical billing sheets consisting of CPT and DSM codes for ease of use in deter
mining billable services, resulting in increased revenue.
* Key player in the research and purchase of a software system linking clinical
services and billing; streamlined processes, created efficiencies and cost savin
gs.
Long Island Jewish Medical Center at Schneider Children's Hospital, New Hyde Par
k, NY 2003-2004
DIRECTOR OF PROGRAMS - LEARNING AND DEVELOPMENT, ALLIANCE FOR SCHOOL MENTAL HEAL
TH - PROJECT LIBERTY
Strategically managed staff, programs, and budget at multisite locations; determ
ined optimal planning and use of grant funding; ensured regulatory compliance wi
th JCAHO, HIPPA and FEMA mandates.
* Partnered with disaster relief organizations to effectively integrate clinical
, research, and managerial functions related to emergency planning, preparedness
, response, and recovery into a program focused on trauma and intervention.
* Applied training and development skills to design and develop curriculum and c
ontent for innovative medical and clinical programs to educate professionals, ed
ucators, and consumers in a wide range of behavioral and mental health topics; c
reated workshop materials for internal and external use.
ADDITIONAL EXPERIENCE
* EDUCATION
Chair - Student Development & Success/Career Planning - York College/CUNY, N
Y
Adjunct Professor - California School of Professional Psychology, San Diego,C
A
Student Mentor & Teaching Assistant - Adelphi University, Garden City, NY
* CLINICAL
Social Worker - Woodhull Medical Center, Brooklyn, NY
Psychology Intern - San Diego Academy for Neurological Development at
Springall Academy, San Diego, CA
Staff Supervisor - Vista Balboa Crisis House of Community Research Foundation,
San Diego, CA
* LEGAL AND ADMINISTRATION
Legal Assistant - The Trump Organization, New York City, NY
Legal Assistant - Fabricant & Yeskoo, LLP, New York City, NY
Public Relations Manager - Madison Square Garden, New York City, NY
EDUCATION & LICENSURE
MASTER OF BUSINESS ADMINISTRATION, CONCENTRATION: ORGANIZATIONAL LEADERSHIP/CHAN
GE MANAGEMENT (MBA) ASHFORD UNIVERSITY, Clinton, IA
DOCTOR OF CLINICAL PSYCHOLOGY (PSYD)
MASTER OF SCIENCE, CLINICAL PSYCHOLOGY
CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY, San Diego, CA
MASTER OF SOCIAL WORK
ADELPHI UNIVERSITY, Garden City, NY
BACHELOR OF ARTS, SPEECH COMMUNICATIONS
HOFSTRA UNIVERSITY, Hempstead, NY
LICENSURE
Licensed Clinical Psychologist
Licensed Clinical Social Worker
AFFILIATIONS
American Psychological Association
National Association of Social Workers